Day: September 21, 2025

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  • September 21, 2025
Modern Global Help Desk Incident Oncall Best Practices. Modern Global Help Desk requirements go beyond troubleshooting—it drives agility with AI, automation, and ITIL-based service delivery. Learn how incident management, request handling, and knowledge management create a scalable, enterprise-ready support center that empowers end-users while reducing costs. Discover today’s requirements for a future-ready global service desk.

Modern Global Help Desk

Modern Global Help Desk requirements go beyond troubleshooting—it drives agility with AI, automation, and ITIL-based service delivery. Learn how incident management, request handling, and knowledge management create a scalable, enterprise-ready support center that empowers end-users while reducing costs. Discover today’s requirements for a future-ready global service

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Nate Aitken — Slalom, ServiceNow Principal with Cognizant Team - Sean Patrick Dougherty. VP of Consulting at Thirdera/Cognizant, Michael Cardinal Global Head of ServiceNow Business Group CoE. and Dawn Simmons (Khan) RaptorDB & Workflow Data Fabric, Data Quality Management (DQ), AutomatePro CoE

ServiceNow World Summit Highlights

ServiceNow World Summit Highlights revealed transformative demos and keynotes. McDonald’s Customer Experience CoE showcased innovation, while Northwestern Medicine highlighted Now Assist for Incident Management. Sessions on RaptorDB, Workflow Data Fabric, AutomatePro, and Data Quality Management proved why trusted data matters. From Women in IT leaders to

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