Job Bridges Not Barriers
Job Bridges, Not Barriers unites recruiters, HR pros, and jobseekers to move fast—share roles, support unpaid federal workers, use 211, and turn setbacks into hires.
Read MoreServiceNow World Forum NYC
ServiceNow World Forum NYC tomorrow is the biggest of the big ServiceNow World Forum NYC 2025 — a celebration of AI, RaptorDB, and Workflow Data Platform innovation. Here are my top sessions and insights to watch.
Read MoreNew in AutomatePro 9.2.1
New in AutomatePro 9.2.1 delivers faster ServiceNow test automation: parameterized blocks, folder-aware scheduling, multi-config runs, merged change plans, and scoped upgrade evidence. Store-listed compatibility with Zurich, Yokohama, and Xanadu means you can adopt quickly and keep shipping. See what changed and how to enable it today.
Read MoreNominate Halloween Service Leaders
Nominate Halloween Service Leaders: 🎃 Global Service & Support Awards: 5-Day Nomination Sprint e Halloween week as your rallying point. Recognize IT Service Management, Service Delivery, Service Desk, and AI leaders—because recognition isn’t a perk; it’s a performance system. Moreover, the data is decisive: employees who
Read MoreAutoTest Capability Maturity Model
AutoTest Capability Maturity Model practical guide maps five levels of the test automation maturity model—complete with examples, KPIs, and a 90-day plan. Learn how modular test blocks, parameters, and configuration sets cut maintenance, boost coverage, and deliver daily regression signals with audit-ready evidence.
Read MoreAutoMate Service Catalog Requests
AutoMate Service Catalog Requests simplify the path from intake to live service. Shape a clear demand, build a usable catalog item, automate tests (ATF + AutoTest), deploy with AutoDeploy, and publish an AutoDoc KB. Consequently, teams cut cycle time, raise confidence, and deliver reliable outcomes sprint
Read MoreDemand-to-Delivery Automation Prompt
Demand-to-Delivery Automation Prompt Launch predictable releases with the Demand-to-Delivery Automation Prompt. Standardize phases, enforce testable AC, automate testing and deploys, and capture audit-ready evidence in ServiceNow with AutomatePro. Replace [TBD] fields and ship faster—safely and visibly.
Read MoreServiceNow Test Automation Policy
ServiceNow Test Automation Policy practical policy: clear rules for manual vs. automated, standard test types (MVP/Upgrade/Clone), and audit-ready evidence—plus a 90-day rollout.
Read MoreEnablement Led CoE Wins
Enablement Led CoE Wins when scale, coverage, and ROI matter. Move beyond linear staff augmentation to an enablement-led managed service: cohorts, reusable packs, and dashboards that compound value. See side-by-side comparisons, a 90-day plan, KPIs, and evidence-based links to build a self-sustaining innovation model.
Read MoreComparing Demand Management Processes
Comparing Demand Management Processes—phase-gated flow, RACI, KPIs, and evidence. Contrast ServiceNow SPM (Demand Workbench) with AutomatePro (AutoPlan, AutoTest, AutoDoc, AutoDeploy) to cut rework, accelerate approvals, and deliver audit-ready decisions.
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