Day: January 17, 2026

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  • January 17, 2026
ServiceNow Now Assist for CSM embeds generative AI into customer service workflows to accelerate resolution, improve CX, and scale knowledge-driven support.

Now Assist for CSM

Now Assist for CSM transforms customer service by embedding generative AI directly into cases, chats, and knowledge—driving faster resolution, higher CSAT, and scalable service excellence.

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