-                 
		
Watch List
 -                 
		
Blog
- 2021: VP Harris Inauguration Elevates Diversity and Executive Leadership
 - Covid Cyber Employment Fraud: $Millions in Job Fraud, $Billions in Unemployment Fraud. Recruiters and Jobseekers Paradigm shift
 - Does Post Covid Demand, "Evolve or Fold" Data Strategy?
 - World Talent Economy Forum on Global Competitiveness
 - Jobs n Career Success: Employment News
 - CMDB Corporate Governance for Publicly Held Companies
 - Top Trends in Project Management
 - Freshwork's Multichannel vision for FreshService (ITSM)
 - Microsoft Teams Tripping Transcription Tenancy.
 - Uber's Call Center Security Social Engineering Massive System Breach
 - Community Crisis Resource Reference List
 - Financial Services Operations
 - AI: Knowledge Centered Support
 - Review and Approve Knowledge
 - Predictive Intelligent Situational Awareness
 - ROI: Demand AI Service Management
 - ChatGPT Ethics and FTC
 - Imperative: Governance Risk Compliance
 - Gamifying ITSM Excellence
 - AI Revolutionizes Service Management
 - GRC Industry Reference Matrix
 - Walk Up Experience- Design-To-Deliver
 - AI & GRC Defense Against Security-Data Breach
 - 5-Star ITSM Solutions
 - Remedy to ServiceNow Migration
 - 5-Step Policy-Compliance Risk Management
 - Vulnerability Remediation RACI
 - Be Your Best-Self Strategies
 - Knowledge is AI-Power
 - Artificial-Intelligence in Employment-Fraud Exploits
 - RIDAC Log Management
 - Broad's AI COVID-19 Solutions
 - KAUST: AI-Healthcare Innovation
 - Embracing Equity in IT Service Management
 - ITSMF: Erik Bock, Digital Business
 - ServiceNow World: Chicago Wednesday, 11/02
 - Today's HR Super Trends
 - Empty Nester Creates Meaningful Mother's Day
 - Constructive Feedback from Destructive Work Environment
 - Noir and Grit: This is The Batman
 - Jeffrey Nicoll, CEO of JIT and ServiceNow Executive Strategist
 - March of International Women and Creating Ideas that bring Hope, Opportunity and Transformation
 - IT Service Management News and Views
 - Eye Strain: Modern Sources and Solutions
 - Remembering Paradise by the iconic Meatloaf (Dead at 74 of COVID)
 - Covid and Omicron 911, That was my Emergency
 - Fresh Juicing for Healing: Dawn's COVID Part 2 (Omicron edition)
 - Facebook's Response to "Whistleblower Protection Program" is new brand, MetaVerse
 - Senate Hearing on Facebook Transparency an Accountability
 - October 2021: Facebook's Platform Challenges
 - Strategies to Stop Cyber Crime & Bullying
 - San Francisco Bay Area: ITSMF News
 - SNL lessons, hosted by Elon Musk
 - 5 Ways to Create Opportunity with Social Leadership
 - Happy Saint Patrick's Day
 - INTERNATIONAL WOMEN'S DAY EDITION: Celebrating our World's Leaders
 - Tribute In Memory: Heartland Rock Icon- Michael Stanley
 - Middle East's Top CIO50 Innovation Leaders. #7 is the most visionary Healthcare CIO, I've worked with.
 - TOP TIPS: Attracting LinkedIn Viewers
 - Show Remaining Articles (44) Collapse Articles
 
 -                 
		
ServiceNow
- Financial Services Operations
 - Gamifying ITSM Excellence
 - AI Revolutionizes Service Management
 - GRC Industry Reference Matrix
 - AI & GRC Defense Against Security-Data Breach
 - Strategic Portfolio Management FAQs
 - Service Catalog Process FAQs
 - DevOps & Change Velocity
 - Demystifying Taxonomy Categorization
 - Email-to-Incident is Costly Inefficiency
 - Role of CMDB-Management Service-Owner
 - ServiceNow Virtual Agent Chatbot
 - Vulnerability Response Workspace Module
 - Best of ServiceNow Vancouver
 - Enhancing End-User Service Experience
 - Comparing ServiceNow-Strategic-PM to Microsoft-PM
 - AI and Improved Knowledgebase-Search
 - Washington ESC or Knowledge Portal?
 - Introducing Security Incident Response
 - Vulnerability Response Test Plan
 - Efficient Workday to ServiceNow Integration
 - AutomatePro AutoTest: Getting Started
 - AutomatePro AutoTest Custom-Testing
 - ServiceNow Executive Reporting Approaches
 - SPM Gantt Chart Presentation
 - CMDB Health Dashboard
 - Incident On-call Best Practices
 - BA Product Update Process
 - Getting-Started ServiceNow Timesheet Management
 - ServiceNow Service Catalog Builder
 - 10 Cool Features Standard-to-Pro
 - Comparing GRC & IRM
 - Starting ServiceNow GRC Process
 - Accelerate ServiceNow-Knowledge with Microsoft-Word
 - Managing Incident Surge Problems
 - High Volume Incident-Management Strategies
 - SPM Risk Management Process
 - Pinned KB-Articles & deflection
 - ServiceNow Document Management System
 - Mastering Knowledge Article Pinning
 - Persona Use & Administration
 - AI-Powered AutomatePro & ServiceNow
 - AutoPlan Release Setup Simplified
 - AI: Dawn’s Demos AutomatePro
 - Raptor Workflow Data Platform
 - ServiceNow Xanadu AI Advantage
 - SPM Collaborative Workspaces
 - AI-Powered Xanadu & RaptorDB
 - Explore AutomatePro Release 8.0.0
 - Accelerating IRM & GRC
 - Roadmap CMDB-HAM-SAM Value Recognition
 - AutomatePro & ServiceNow Automated-Test
 - Remote Support Success Strategy
 - CMDB Powered Digital Transformation
 - ServiceNow's Generative AI Revolution
 - Knowledge after-Party #100DaysOfServiceNow
 - Generative AI in ServiceNow-SPM
 - Knowledge is AI-Power
 - ServiceNow World: Chicago Wednesday, 11/02
 - Jeffrey Nicoll, CEO of JIT and ServiceNow Executive Strategist
 - AI-powered ServiceNow Tests
 - Xanadu Upgrade: ServiceNow SPM
 - Xanadu Upgrade: CMDB Plan
 - AI Test-Powered ServiceNow
 - Transforming Healthcare Software Catalogs
 - Predictive Intelligence in ServiceNow
 - California Wildfires: Lessons in Public-Sector Portals
 - Impactful Incident Management Knowledge
 - Starting ITSM Predictive Intelligence
 - TPRM Business-Analyst Guide
 - Robotic Process Automation Workflows
 - Mastering Zing Search Optimization
 - A-Z Data Fabric Glossary
 - Workflow Data Integration Fabrics
 - New in Performance Analytics
 - Predictive Intelligence & ITSM
 - Predictive Change Mastery
 - Optimize ServiceNow ML Training
 - HAM & SAM Base
 - Foundations for Asset Management
 - Xanadu Upgrade Drives Innovation
 - Upgrades: AutoTest from ATF
 - RaptorDB for Data Owners
 - AutomatePro: Greenfield ServiceNow Strategies
 - Build ServiceNow Data Fabric
 - Visualize Governance Empower Decisions
 - Data Fabric Governance & Quality
 - Automated Test Platform Health
 - AutomatePro AutoDocument from AutoTest
 - UC: AutoTest & AutoDocument
 - ServiceNow Collaborative Workspace Management
 - ServiceNow User Experience Analytics
 - AutomatePro: Ditch Manual Agile
 - Master Collaborative Workspace Planning
 - Master Figma Developer Handoff
 - Figma Based Design Tokens
 - Known Error Process Essentials
 - SAFe Release Planning Process
 - Agile Automation’s Unexpected Value
 - ServiceNow Workflow Data Platform
 - Zero Copy Powers Performance
 - Accelerate GenAI Workspace Delivery
 - Careers Figma‑Powered ServiceNow
 - Accelerate ServiceNow AutoDeploy Value
 - Simplify CSDM Amplify Value
 - Epic Chicago World Forum
 - AutomatePro 9.0.2 Breakthrough Features
 - Manual Deployment Defect Loops
 - Setting Up Agile Boards
 - RaptorDB Demo Data Anonymization
 - Workspaces vs Service Portal
 - Agile Center of Excellence
 - ServiceNow Workspace Data Migration
 - Agile Board or VTB
 - ServiceNow Collaborative Workspace Strategies
 - Trustworthy Data Faster Automation
 - Comparing Demand Management Processes
 - ServiceNow Test Automation Policy
 - AutoMate Service Catalog Requests
 - AutoTest Capability Maturity Model
 - New in AutomatePro 9.2.1
 - Show Remaining Articles (106) Collapse Articles
 
 -                 
		
Getting Started
- Introduction to Knowledge Management
 - Knowledge Categorization "Find-ability"
 - Productivity: Service Operations Workspace
 - Conduct A Windows-Security Scan
 - Burp Suite Professional & Web Security Process
 - BMC Remedy ITSM Reference
 - AI: ServiceNow Virtual-Agent Chatbot
 - COE for Human Resources
 - Getting Started: Engagement Manager
 - One-IT: Effective Ticket Handling
 - Service Catalog Order Guides
 - Employee Journey Management ServiceNow
 - Productivity Tips for Knowledge-Users
 - Strategies for Manual Test
 - TikTok for Digital Leaders
 - Master Social Video Editing
 - Understanding Security Encryption Standards
 - Persona Use & Administration
 - AutomatePro A-Z Terminology Glossary
 - Predictive Intelligence in ServiceNow
 - TPRM: Solving Vendor Risk
 - Agent Assist Setup
 - Artificial Intelligence A-Z Glossary
 - Predictive Intelligence Knowledge Service
 - Setup Free Azure DevOps
 - Robotic Process Automation Workflows
 - Optimize ServiceNow ML Training
 - Effective Business Process Consultancy
 - Automate New Hire Access
 - AutomatePro: Greenfield ServiceNow Strategies
 - Build ServiceNow Data Fabric
 - Microsoft Sync Sanity Saving
 - ServiceNow User Experience Analytics
 - Master Figma Developer Handoff
 - Known Error Process Essentials
 - ESL ChatGPT Prompt Tips
 - ServiceNow Collaborative Workspace Strategies
 - Expert Business Process Overview
 - Show Remaining Articles (23) Collapse Articles
 
 -                 
		
FAQs
- Knowledge Categorization "Find-ability"
 - FAQs: Governance Risk Compliance
 - Understanding Clop Ransomware Mitigation
 - ServiceNow IRM SOX FAQs
 - Strategic Portfolio Management FAQs
 - Chat GPT FAQS
 - Ticket Handling Infographic FAQs
 - Service Catalog Process FAQs
 - DevOps & Change Velocity
 - Role of CMDB-Management Service-Owner
 - Vulnerability Response Workspace Module
 - How-To Import ServiceNow Stories 🚀
 - Best of ServiceNow Vancouver
 - Enhancing End-User Service Experience
 - Washington ESC or Knowledge Portal?
 - TikTok for Digital Leaders
 - Mastering Telecommuting Efficiency
 - Essential Laptop Migration Hacks
 - AutomatePro A-Z Terminology Glossary
 - Microsoft Sync Sanity Saving
 - Zero Copy Powers Performance
 - Expert Business Process Overview
 - Show Remaining Articles (7) Collapse Articles
 
 -                 
		
Strategic Portfolio Management
- Understand ServiceNow's 2 SPMs
 - Comparing ServiceNow-Strategic-PM to Microsoft-PM
 - Efficient Workday to ServiceNow Integration
 - ServiceNow Executive Reporting Approaches
 - SPM Gantt Chart Presentation
 - Strategic Portfolio Management Foundations
 - Timeline: ITBM to SPM
 - SPM Project Templates
 - SPM: Starting a Demand
 - AutoMatePro AutoPlan Demand Management
 - Strategic PPM Risk Management
 - SPM Risk Management Process
 - Xanadu Upgrade: ServiceNow SPM
 - Xanadu Upgrade Drives Innovation
 - ServiceNow Collaborative Workspace Management
 - SAFe Release Planning Process
 - Epic Chicago World Forum
 - Setting Up Agile Boards
 - Comparing Demand Management Processes
 - ServiceNow Test Automation Policy
 - Show Remaining Articles (5) Collapse Articles
 
 -                 
		
AutomatePro
- AutomatePro AutoTest Reference
 - AutomatePro AutoTest: Getting Started
 - AutomatePro AutoTest Custom-Testing
 - Autotest: Test-Run Defects
 - Quality Assurance Test Process
 - AutoTest Case Planning
 - AutomatePro Functions and Permissions
 - AutoMatePro AutoPlan Demand Management
 - Introducing AutomatePro Control Console
 - Troubleshoot AutoTest Run Issues
 - QuickStart-AI Service Catalog Test
 - 8.2 New AutoTest Features
 - AutomatePro AutoTest Operations Process
 - Persona Use & Administration
 - AutomatePro A-Z Terminology Glossary
 - AI-Powered AutomatePro & ServiceNow
 - AutomatePro Accelerated Agile Sprints
 - Advanced ServiceNow Test Automation
 - Costly Habit: Manual Test
 - Transforming Healthcare Software Catalogs
 - Upgrades: AutoTest from ATF
 - BPC Heros & AutomatePro
 - AutomatePro: Greenfield ServiceNow Strategies
 - Automated Test Platform Health
 - AutomatePro AutoDocument from AutoTest
 - UC: AutoTest & AutoDocument
 - AutomatePro: Ditch Manual Agile
 - Agile Automation’s Unexpected Value
 - Accelerate ServiceNow AutoDeploy Value
 - Ignite Impact Driven CoE
 - Epic Chicago World Forum
 - AutomatePro 9.0.2 Breakthrough Features
 - Manual Deployment Defect Loops
 - Agile Center of Excellence
 - AutomatePro Managed Service Value
 - Comparing Demand Management Processes
 - ServiceNow Test Automation Policy
 - AutoMate Service Catalog Requests
 - AutoTest Capability Maturity Model
 - New in AutomatePro 9.2.1
 - Show Remaining Articles (25) Collapse Articles
 
 -                 
		
Glossary Reference
- Security and IT Glossary
 - Guided After-Action Report
 - Security-Operations GRC Glossary
 - Artificial Intelligence A-Z Glossary
 - Business Process Improvement Glossary
 - HR Glossary
 - Strategic Portfolio Management Glossary
 - Service Catalog/Portal A-Z Glossary
 - AutomatePro A-Z Terminology Glossary
 - Healthcare Compliance Simplified Framework
 - A-Z Data Fabric Glossary
 
 -                 
		
ITSM
- ITSM Capability Model- L1
 - One-IT: Effective Ticket Handling
 - Service Catalog Order Guides
 - Email-to-Incident is Costly Inefficiency
 - CMDB Health Dashboard
 - Incident On-call Best Practices
 - Managing Incident Surge Problems
 - High Volume Incident-Management Strategies
 - Pinned KB-Articles & deflection
 - Stockroom Asset Management Mastery
 - Starting ITSM Predictive Intelligence
 - Predictive Intelligence Knowledge Service
 - Predictive Intelligence & ITSM
 - Predictive Change Mastery
 - Xanadu Upgrade Drives Innovation
 - Best Approach Problem Management
 - Epic Chicago World Forum
 - Show Remaining Articles (2) Collapse Articles
 
 -                 
		
Service
 -                 
		
Overview
- Productivity: Service Operations Workspace
 - GRC Managed Risk
 - GE Change Acceleration Process
 - Overview: Employee Center Pro
 - SOX Control-Management and Attestation
 - RIDAC: Strategic Portfolio Management
 - Artificial Intelligence A-Z Glossary
 - Advanced Program Management
 - AI: ServiceNow Virtual-Agent Chatbot
 - Business Process Optimization Reviews
 - Proper Ticket Handling Imperative
 - Public Sector Digital Services
 - Employee Journey Management ServiceNow
 - Expert Business Process Overview
 
 -                 
		
UAT
- UAT- Approve or Reject Change
 - Demo Service Catalog
 - AutoTest Case Planning
 - Strategies for Manual Test
 - 8.2 New AutoTest Features
 - Persona Use & Administration
 - AutomatePro A-Z Terminology Glossary
 - AutomatePro Accelerated Agile Sprints
 - Advanced ServiceNow Test Automation
 - AutomatePro: Greenfield ServiceNow Strategies
 - Epic Chicago World Forum
 
 -                 
		
Healthcare
- GRC Industry Reference Matrix
 - Broad's AI COVID-19 Solutions
 - KAUST: AI-Healthcare Innovation
 - Eye Strain: Modern Sources and Solutions
 - Covid and Omicron 911, That was my Emergency
 - Fresh Juicing for Healing: Dawn's COVID Part 2 (Omicron edition)
 - Transforming Healthcare Software Catalogs
 - Healthcare Compliance Simplified Framework
 - Epic Chicago World Forum
 - AI-Prompts for Cognitive Recovery
 - Alexa Productivity: Cognitive Focus
 - Domestic Violence Long-Covid Fainting
 
 -                 
		
Chat GPT
- Chat GPT Awesomeness
 - Prompt-Powered Business Solutions
 - C-Suite CxO ChatGPT Prompts
 - Brilliant Productivity ChatGPT Prompts
 - ESL ChatGPT Prompt Tips
 - AI-Prompts for Cognitive Recovery
 - Expert COE Strategy Prompts
 - ChatGPT Nonprofit Prompt Ideas
 - ChatGPT Meeting Summary Automation
 - Expert Business Process Overview
 
 -                 
		
Security Operations (SecOps)
- SecOps Vulnerability Response Lifecycle
 - Vulnerability Response Workspace Module
 - Vulnerability Remediation RACI
 - Security Incident Response Introduction
 - Introducing Security Incident Response
 - Vulnerability Response Test Plan
 - High Volume Incident-Management Strategies
 - Understanding Security Encryption Standards
 - TPRM: Solving Vendor Risk
 - BA Guide: Vulnerability Response
 - Epic Chicago World Forum
 
 -                 
		
Agile
- Agile Scrum Master Guide
 - DevOps Automated Test
 - Quality Assurance Test Process
 - Getting-Started ServiceNow Timesheet Management
 - Optimized Sprint Capacity Plan
 - Persona Use & Administration
 - AutomatePro A-Z Terminology Glossary
 - AutomatePro Accelerated Agile Sprints
 - Advanced ServiceNow Test Automation
 - AI-powered ServiceNow Tests
 - 80% Outages: Unauthorized Change
 - Upgrades: AutoTest from ATF
 - Effective Business Process Consultancy
 - CAP Agile Story Grooming
 - Data Fabric Governance & Quality
 - Automated Test Platform Health
 - AutomatePro AutoDocument from AutoTest
 - AutomatePro: Ditch Manual Agile
 - Agile Automation’s Unexpected Value
 - Manual Deployment Defect Loops
 - Setting Up Agile Boards
 - Agile Center of Excellence
 - Agile Board or VTB
 - Enablement Led CoE Wins
 - New in AutomatePro 9.2.1
 - Show Remaining Articles (10) Collapse Articles
 
 -                 
		
Knowledge Management
- Productivity Tips for Knowledge-Users
 - AI and Improved Knowledgebase-Search
 - Washington ESC or Knowledge Portal?
 - Knowledge Management Pro Features
 - Accelerate ServiceNow-Knowledge with Microsoft-Word
 - Pinned KB-Articles & deflection
 - ServiceNow Document Management System
 - Mastering Knowledge Article Pinning
 - Impactful Incident Management Knowledge
 - Starting ITSM Predictive Intelligence
 - Predictive Intelligence Knowledge Service
 - Mastering Zing Search Optimization
 - AI Demands: Data Stewards
 - ServiceNow Collaborative Workspace Management
 - Known Error Process Essentials
 
 -                 
		
Workday
 -                 
		
Network Connectivity Solutions
 -                 
		
Business Process Methodologies
- Ideation: DaVinci Inspired Mind-Mapping
 - Quality Assurance Test Process
 - AutoTest Case Planning
 - Managing Incident Surge Problems
 - Strategic PPM Risk Management
 - AI-Powered AutomatePro & ServiceNow
 - Advanced ServiceNow Test Automation
 - TPRM: Solving Vendor Risk
 - A-Z Data Fabric Glossary
 - Workflow Data Integration Fabrics
 - New in Performance Analytics
 - Effective Business Process Consultancy
 - BPC Heros & AutomatePro
 - AI’s Emergent Governance Ethics
 - AutomatePro: Greenfield ServiceNow Strategies
 - Build ServiceNow Data Fabric
 - Microsoft Sync Sanity Saving
 - CAP Agile Story Grooming
 - Data Fabric Governance & Quality
 - ServiceNow Collaborative Workspace Management
 - Master Collaborative Workspace Planning
 - AI Powered Excellence Centers
 - C-Suite CxO ChatGPT Prompts
 - Brilliant Productivity ChatGPT Prompts
 - Known Error Process Essentials
 - SAFe Release Planning Process
 - Agile Automation’s Unexpected Value
 - Ignite Impact Driven CoE
 - Epic Chicago World Forum
 - Workspaces vs Service Portal
 - Agile Center of Excellence
 - Business Process Consultant Careers
 - Expert COE Strategy Prompts
 - Expert Business Process Overview
 - Comparing Demand Management Processes
 - Enablement Led CoE Wins
 - ServiceNow Test Automation Policy
 - AutoTest Capability Maturity Model
 - New in AutomatePro 9.2.1
 - Show Remaining Articles (24) Collapse Articles
 
 -                 
		
Service Catalog & Request Management
 -                 
		
Artificial Intelligence
- 10 Cool Features Standard-to-Pro
 - Knowledge Management Pro Features
 - QuickStart-AI Service Catalog Test
 - Managing Incident Surge Problems
 - Master Social Video Editing
 - AI-Powered AutomatePro & ServiceNow
 - AI Test-Powered ServiceNow
 - Predictive Intelligence in ServiceNow
 - Agent Assist Setup
 - Artificial Intelligence A-Z Glossary
 - Predictive Intelligence Knowledge Service
 - Robotic Process Automation Workflows
 - A-Z Data Fabric Glossary
 - New in Performance Analytics
 - BPC Heros & AutomatePro
 - AI Demands: Data Stewards
 - AutomatePro: Greenfield ServiceNow Strategies
 - Data Fabric Governance & Quality
 - AutomatePro: Ditch Manual Agile
 - Prompt-Powered Business Solutions
 - ESL ChatGPT Prompt Tips
 - Ignite Impact Driven CoE
 - NEOM Innovation Creates Opportunity
 - RaptorDB Demo Data Anonymization
 - Agile Center of Excellence
 - Expert COE Strategy Prompts
 - ChatGPT Nonprofit Prompt Ideas
 - New in AutomatePro 9.2.1
 - Show Remaining Articles (13) Collapse Articles
 
 -                 
		
Integrated Risk Management
 -                 
		
Microsoft
- Effortless Excel Mail Merge
 - CoPilot Powered Productivity Tips
 - Accelerate ServiceNow-Knowledge with Microsoft-Word
 - USB Ports Troubleshooting Tips
 - Mastering Telecommuting Efficiency
 - Essential Laptop Migration Hacks
 - Setup Free Azure DevOps
 - A-Z Data Fabric Glossary
 - Microsoft Sync Sanity Saving
 - Email Suite Comparative Analytics
 - ChatGPT Meeting Summary Automation
 
 -                 
		
AI: Generative Artificial Intelligence
- Mastering iPhone 16 AI
 - AI-powered Service Management Operations
 - AI Video Editing Hacks
 - AI Workflow Reengineering Requirements
 - AI: Dawn’s Demos AutomatePro
 - AI Powered Career Resilience
 - Raptor Workflow Data Platform
 - AI-Powered Xanadu & RaptorDB
 - AI Assist's Rockstar-Agent
 - Advanced ServiceNow Test Automation
 - AI-powered ServiceNow Tests
 - Optimize Productivity with Siri
 - AI Test-Powered ServiceNow
 - Predictive Intelligence in ServiceNow
 - California Wildfires: Lessons in Public-Sector Portals
 - Impactful Incident Management Knowledge
 - Agent Assist Setup
 - Starting ITSM Predictive Intelligence
 - Artificial Intelligence A-Z Glossary
 - Predictive Intelligence Knowledge Service
 - Robotic Process Automation Workflows
 - A-Z Data Fabric Glossary
 - Workflow Data Integration Fabrics
 - New in Performance Analytics
 - Predictive Intelligence & ITSM
 - Predictive Change Mastery
 - A-Z Data Fabric Glossary
 - RaptorDB for Data Owners
 - BPC Heros & AutomatePro
 - AI’s Emergent Governance Ethics
 - AI Demands: Data Stewards
 - Master Data Quality Dimensions
 - AutomatePro: Greenfield ServiceNow Strategies
 - Build ServiceNow Data Fabric
 - Data Fabric Governance & Quality
 - Designing AI-Driven Data Portals
 - AutomatePro AutoDocument from AutoTest
 - Prompt-Powered Business Solutions
 - C-Suite CxO ChatGPT Prompts
 - Data Quality Dimensions Metrics
 - Agile Automation’s Unexpected Value
 - Mastering Uniqueness & Consistency
 - Accelerate GenAI Workspace Delivery
 - ESL ChatGPT Prompt Tips
 - AutomatePro 9.0.2 Breakthrough Features
 - NEOM Innovation Creates Opportunity
 - RaptorDB Demo Data Anonymization
 - Agile Center of Excellence
 - Expert COE Strategy Prompts
 - ChatGPT Nonprofit Prompt Ideas
 - AutomatePro Managed Service Value
 - New in AutomatePro 9.2.1
 - Show Remaining Articles (37) Collapse Articles
 
 -                 
		
Global News & Views
 -                 
		
Digital Business Process
- AutoPlan Release Setup Simplified
 - AI Video Editing Hacks
 - AI Workflow Reengineering Requirements
 - SPM Collaborative Workspaces
 - CMDB Powered Digital Transformation
 - Connect Collaborate Create Knowledge
 - Lessons Learned: CrowdStrike Incident
 - CrowdStrike Outage: Global Chaos
 - MasterCard's AI-Powered Fraud Detection
 - Effortless QR Code Creation
 - AT&T Big Data Breach
 - Transformation: Success from Setbacks
 - LinkedIn Digital-Success Enablement
 - Digital Excellence Through Collaboration
 - Digital-Transformation Leader: David Pultorak
 - Business Process Design Excellence
 - California Wildfires: Lessons in Public-Sector Portals
 - TPRM: Solving Vendor Risk
 - A-Z Data Fabric Glossary
 - New in Performance Analytics
 - Predictive Change Mastery
 - Foundations for Asset Management
 - AI’s Emergent Governance Ethics
 - Automate New Hire Access
 - Build ServiceNow Data Fabric
 - Trusted Data Governance
 - Understanding Inclusive Global Communication
 - Master Collaborative Workspace Planning
 - Figma Based Design Tokens
 - AI Powered Excellence Centers
 - Data Quality Dimensions Metrics
 - SAFe Release Planning Process
 - Mastering Uniqueness & Consistency
 - Accelerate GenAI Workspace Delivery
 - Simplify CSDM Amplify Value
 - Ignite Impact Driven CoE
 - Epic Chicago World Forum
 - NEOM Innovation Creates Opportunity
 - RaptorDB Demo Data Anonymization
 - Workspaces vs Service Portal
 - Agile Center of Excellence
 - ServiceNow Collaborative Workspace Strategies
 - ChatGPT Nonprofit Prompt Ideas
 - Trustworthy Data Faster Automation
 - Expert Business Process Overview
 - Comparing Demand Management Processes
 - Enablement Led CoE Wins
 - Show Remaining Articles (32) Collapse Articles
 
 -                 
		
Generative AI
- AI-powered Service Management Operations
 - AI Video Editing Hacks
 - AI Workflow Reengineering Requirements
 - AI: Dawn’s Demos AutomatePro
 - ServiceNow Xanadu AI Advantage
 - AI-Powered Xanadu & RaptorDB
 - Yale: Top-CEOs on AI
 - ServiceNow's Generative AI Revolution
 - Predictive Intelligence in ServiceNow
 - California Wildfires: Lessons in Public-Sector Portals
 - Agent Assist Setup
 - Starting ITSM Predictive Intelligence
 - Artificial Intelligence A-Z Glossary
 - Predictive Intelligence Knowledge Service
 - A-Z Data Fabric Glossary
 - Predictive Change Mastery
 - AI Demands: Data Stewards
 - Master Data Quality Dimensions
 - Build ServiceNow Data Fabric
 - Designing AI-Driven Data Portals
 - Epic Chicago World Forum
 - NEOM Innovation Creates Opportunity
 - Show Remaining Articles (7) Collapse Articles
 
 -                 
		
Jobs n Career
 -                 
		
Design
 -                 
		
Success & Motivation
 -                 
		
Team
 -                 
		
Cyber Security
 -                 
		
Success and Miotivation
 -                 
		
Apple
 -                 
		
TikTok
 -                 
		
Governance, Risk, Compliance
 -                 
		
IT Operations Management
 -                 
		
HRSD
 -                 
		
UI and UX
 -                 
		
Data Management
- Master Data Quality Dimensions
 - Build ServiceNow Data Fabric
 - Trusted Data Governance
 - ServiceNow User Experience Analytics
 - Data Quality Dimensions Metrics
 - Mastering Uniqueness & Consistency
 - Zero Copy Powers Performance
 - Simplify CSDM Amplify Value
 - Epic Chicago World Forum
 - ServiceNow Workspace Data Migration
 - Trustworthy Data Faster Automation
 
 -                 
		
Financial and Procurement
 -                 
		
Figma
 -                 
		
Google
 -                 
		
Healthy Inspirations
 -                 
		
RaptorDB
 -                 
		
Neurodiversity
 
AI Demands: Data Stewards
AI Demands: Data Stewards: step into a role that’s bigger, faster, and riskier than ever before. As organizations scale Generative AI and Large Language Models (LLMs), the quality, traceability, and governance of data has become a non-negotiable foundation for trust, ethics, and performance.
📈 Consider the data landscape:
- Global data is expected to rocket to 175 zettabytes by 2025 (IDC)
 - 73% of AI initiatives fail due to poor data quality (MIT Sloan)
 - Only 22% of companies have real-time data observability (Forrester)
 
Design for Data Governance, must deliver value. As AI systems become central to decision-making, customer service, and business strategy, Data Stewards must lead the charge—ensuring the right data fuels the right models, without risk, bias, or misinformation.
⚙️ The New Mandate: From Gatekeepers to Strategic Enablers
The Role Has Evolved
Data Stewards are no longer just compliance officers or custodians of metadata. They are now strategic enablers of enterprise-scale AI—responsible for validating, curating, and protecting data across a growing web of sources, pipelines, and use cases.
Their responsibilities include:
- Monitoring real-time data ingestion from APIs, sensors, web sources
 - Ensuring accuracy, completeness, and trustworthiness of training data
 - Tagging, tracing, and remediating biased or harmful data sources
 - Enforcing governance in hybrid and cloud-native environments
 
💡 “Without stewards, AI becomes guesswork at scale.”
– Chief Data Officer, Financial Services Firm
🛠️ Core Functions: What Data Stewards Must Do Now
1. Real-Time Data Validation
AI models don’t wait—and neither can data governance. Data Stewards must now:
- Apply automated quality checks at the point of ingest
 - Use AI-assisted anomaly detection to spot bias or drift
 - Enforce data scoring metrics: accuracy, consistency, reliability, and lineage
 
📊 Stat: 91% of enterprises say real-time data validation is “mission-critical” to AI success (Gartner, 2024).
Data Quality Supportive Monitoring
Objective: Continuously assess and manage critical data quality dimensions.
| Dimension | Focus | AI Risk if Ignored | 
|---|---|---|
| Accuracy | Reflects real-world truth | Hallucinations, false insights | 
| Completeness | No missing fields or gaps | Biased predictions, skewed models | 
| Consistency | Uniformity across systems | Conflicts in AI model decisions | 
| Timeliness | Up-to-date and current | Outdated results, regulatory risk | 
| Lineage | Full trace from source to model | Lack of auditability or accountability | 
- Automate DQ rules and scoring using Data Quality tools (Informatica, Talend, Great Expectations)
 - Set thresholds and alerts for DQ issues
 - Enable role-based access to DQ dashboards for transparency
 
2. Adopt Data Fabric as a Strategic Framework
Workflow Data Fabric is emerging as the go-to architecture for enterprises juggling hybrid data, distributed systems, and complex AI pipelines.
📌 What It Enables:
- Seamless access across silos
 - Active metadata management
 - Real-time lineage and impact analysis
 - Embedded governance and policy enforcement
 
For Data Stewards, this means gaining visibility and control over every point in the AI pipeline—from source to inference.
Data Strategy Alignment:
Ensure alignment with enterprise AI, analytics, and governance goals.
- Define data stewardship goals in collaboration with AI, BI, and compliance teams
 - Establish data domains, ownership, and accountability (RACI matrix)
 - Integrate AI-readiness into enterprise data governance policies
 - Identify regulatory frameworks (GDPR, HIPAA, CCPA, AI Act)
 
3. Collaborate With Knowledge Managers
In an AI-driven enterprise, Knowledge Managers and Data Stewards must work in sync to ensure what AI “knows” is verified and governed.
Together, they should:
- Define trusted repositories for training and fine-tuning
 - Tag enterprise content with provenance and usage rights
 - Audit knowledge inputs to prevent misinformation leaks
 - Monitor how LLMs use, quote, or transform corporate knowledge
 
This collaboration helps organizations build AI literacy, protect institutional knowledge, and avoid reputational damage from hallucinated or unauthorized content.
Data Lineage & Impact Analysis
Objective: Trace full data journey to support AI transparency and trust.
- Visualize lineage from raw data → transformations → analytics → AI model
 - Identify downstream dependencies for every dataset
 - Use active metadata to map data relationships and quality impacts
 - Enable root cause analysis during model failure or incident response
 
⚠️ What’s at Risk Without Modern Stewardship?
Without real-time standards and Data Fabric oversight:
- Generative AI can spread misinformation or toxic outputs
 - AI decisions become non-compliant, biased, or unverifiable
 - Legal exposure increases due to data misuse or traceability failures
 - Trust erodes—both inside and outside the organization
 
Real-world examples show the risk:
- A U.S. healthcare firm was sued after a chatbot incorrectly described benefits due to outdated training data, the impacts were profound to those healthcare patients, with dire consequences.
 - A major LLM model faced public backlash over biased outputs traced to low-quality data
 - A financial institution had to halt its AI rollout after failing a data audit triggered by regulators
 
✅ Final Word: Lead with Data, Govern with Confidence
AI Demands: Data Stewards to evolve—not incrementally, but fundamentally.
The volume, velocity, and volatility of today’s data environment means stewards must:
- Use intelligent architecture like Data Fabric
 - Collaborate across silos to align knowledge and governance
 - Champion data ethics and accountability in every AI initiative
 
With the right tools, partnerships, and mindset, Data Stewards are no longer reactive—they are essential to AI’s long-term success.

Other AI Demands: Data Stewards Resources
- 6 Data Governance Principles for Reports and Dashboards
 - A-Z Data Fabric Glossary
 - Artificial Intelligence A-Z Glossary
 - Business Process Improvement Glossary
 - Comprehensive Guide to Data Stewardship
 - DAMA Data Management Guide
 - Data Request Best Practices and Life Cycle of Data Requests
 - Data Stewards Best Practice ideas from MIT Sloan
 - Data Stewards’ Best Practices | Harvard Information Security and Data Privacy
 - Designing data governance that delivers value | McKinsey
 - Wharton Accountable AI Lab – Wharton AI & Analytics Initiative
 - Workflow Data Integration Fabrics
 

- AI Data Ethics
 - AI Demands Data Stewards
 - AI Misinformation Prevention
 - AI Model Governance
 - AI Risk and Data Quality
 - AI Trust and Compliance
 - Data Fabric for AI
 - Data Lineage and Accuracy
 - Data Quality Metrics
 - Data Stewardship and AI
 - Enterprise AI Strategy
 - Generative AI Data Challenges
 - Knowledge Management in AI
 - LLM Training Validation
 - Real-time Data Governance