-
Watch List
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Blog
- 2021: VP Harris Inauguration Elevates Diversity and Executive Leadership
- Covid Cyber Employment Fraud: $Millions in Job Fraud, $Billions in Unemployment Fraud. Recruiters and Jobseekers Paradigm shift
- Does Post Covid Demand, "Evolve or Fold" Data Strategy?
- World Talent Economy Forum on Global Competitiveness
- Jobs n Career Success: Employment News
- CMDB Corporate Governance for Publicly Held Companies
- Top Trends in Project Management
- Freshwork's Multichannel vision for FreshService (ITSM)
- Microsoft Teams Tripping Transcription Tenancy.
- Uber's Call Center Security Social Engineering Massive System Breach
- Community Crisis Resource Reference List
- Financial Services Operations
- AI: Knowledge Centered Support
- Review and Approve Knowledge
- Predictive Intelligent Situational Awareness
- ROI: Demand AI Service Management
- ChatGPT Ethics and FTC
- Imperative: Governance Risk Compliance
- Gamifying ITSM Excellence
- AI Revolutionizes Service Management
- GRC Industry Reference Matrix
- Walk Up Experience- Design-To-Deliver
- AI & GRC Defense Against Security-Data Breach
- 5-Star ITSM Solutions
- Remedy to ServiceNow Migration
- 5-Step Policy-Compliance Risk Management
- Vulnerability Remediation RACI
- Be Your Best-Self Strategies
- Knowledge is AI-Power
- Artificial-Intelligence in Employment-Fraud Exploits
- RIDAC Log Management
- Broad's AI COVID-19 Solutions
- KAUST: AI-Healthcare Innovation
- Embracing Equity in IT Service Management
- ITSMF: Erik Bock, Digital Business
- ServiceNow World: Chicago Wednesday, 11/02
- Today's HR Super Trends
- Empty Nester Creates Meaningful Mother's Day
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- Noir and Grit: This is The Batman
- Jeffrey Nicoll, CEO of JIT and ServiceNow Executive Strategist
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- Covid and Omicron 911, That was my Emergency
- Fresh Juicing for Healing: Dawn's COVID Part 2 (Omicron edition)
- Facebook's Response to "Whistleblower Protection Program" is new brand, MetaVerse
- Senate Hearing on Facebook Transparency an Accountability
- October 2021: Facebook's Platform Challenges
- Strategies to Stop Cyber Crime & Bullying
- San Francisco Bay Area: ITSMF News
- SNL lessons, hosted by Elon Musk
- 5 Ways to Create Opportunity with Social Leadership
- Happy Saint Patrick's Day
- INTERNATIONAL WOMEN'S DAY EDITION: Celebrating our World's Leaders
- Tribute In Memory: Heartland Rock Icon- Michael Stanley
- Middle East's Top CIO50 Innovation Leaders. #7 is the most visionary Healthcare CIO, I've worked with.
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ServiceNow
- Financial Services Operations
- Gamifying ITSM Excellence
- AI Revolutionizes Service Management
- GRC Industry Reference Matrix
- AI & GRC Defense Against Security-Data Breach
- Strategic Portfolio Management FAQs
- Service Catalog Process FAQs
- DevOps & Change Velocity
- Demystifying Taxonomy Categorization
- Email-to-Incident is Costly Inefficiency
- Role of CMDB-Management Service-Owner
- ServiceNow Virtual Agent Chatbot
- Vulnerability Response Workspace Module
- Best of ServiceNow Vancouver
- Enhancing End-User Service Experience
- Comparing ServiceNow-Strategic-PM to Microsoft-PM
- AI and Improved Knowledgebase-Search
- Washington ESC or Knowledge Portal?
- Introducing Security Incident Response
- Vulnerability Response Test Plan
- Efficient Workday to ServiceNow Integration
- AutomatePro AutoTest: Getting Started
- AutomatePro AutoTest Custom-Testing
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- Explore AutomatePro Release 8.0.0
- Accelerating IRM & GRC
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Getting Started
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FAQs
- Knowledge Categorization "Find-ability"
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Strategic Portfolio Management
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AutomatePro
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Glossary Reference
- Security and IT Glossary
- Guided After-Action Report
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- HR Glossary
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ITSM
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Service
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Overview
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UAT
- UAT- Approve or Reject Change
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Healthcare
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- Covid and Omicron 911, That was my Emergency
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Chat GPT
- Chat GPT Awesomeness
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Security Operations (SecOps)
- SecOps Vulnerability Response Lifecycle
- Vulnerability Response Workspace Module
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Agile
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Knowledge Management
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Workday
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Network Connectivity Solutions
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Business Process Methodologies
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Service Catalog & Request Management
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Artificial Intelligence
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Integrated Risk Management
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AI: Generative Artificial Intelligence
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Digital Business Process
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Financial and Procurement
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Figma
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Google
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Healthy Inspirations
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Neurodiversity
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Sales Order Management (SOM)
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Customer Service Management
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Legal and Contract Operations
SaaS Compliance Frameworks
SaaS Compliance Frameworks serve as the bedrock of trust in the digital economy. This comprehensive guide accelerates your path to market by decoding the complex intersection of AI with global regulations, Cloud Governance, and “Compliance as Code.”
Whether you are navigating the stringent requirements of HIPAA, FedRAMP, or the EU’s NIS2, our master glossary provides the technical depth and strategic clarity required to transform regulatory hurdles into a powerful sales engine.
๐ Comprehensive SaaS Compliance, Governance, and Implementation Glossary
๐ Foundational Terms for SaaS Governance
- AUP (Acceptable Use Policy): Legally binding document defining how users can/cannot interact with your SaaS.
- DPBP (Data Protection by Design & Default): The requirement (under GDPR Article 25) to build privacy into the system architecture, not as an add-on.
- Data Residency vs. Sovereignty: Residency is the physical location of the data (e.g., AWS Region). Sovereignty is the legal jurisdiction the data is subject to (e.g., EU laws vs. US CLOUD Act).
- Shared Responsibility Model: The fundamental cloud contract. Your provider (CSP) secures the “Cloud” (physical servers/cables), while you secure what is “In the Cloud” (code, data, and access).
๐ฅ Healthcare, Pharma, & Medical Devices (FDA/EMA Focus)
| Term | Description | Context |
| SAMD | Software as a Medical Device | SaaS that performs medical functions without being part of hardware. |
| 510(k) | FDA Premarket Submission | Demonstrating a device is safe/effective before US market entry. |
| PMA | Premarket Approval | The most stringent FDA process for Class III medical devices. |
| eCTD | Electronic Common Technical Document | Standard format for submitting applications to health authorities. |
| VMP | Validation Master Plan (Life Sciences) | High-level document outlining the testing/validation strategy for software. |
| HIPAA Security Rule | US Health and Human Services Technical Safeguards | Specifics on encryption, audit controls, and integrity for SaaS. |
๐๏ธ Government & Public Sector (Global Standards)
| Region | Standards / Policies | Focus |
| US Federal | CMMC (Department of Defense. Cybersecurity Maturity Model Certification) | Mandatory for DoD contractors; secures the supply chain. |
| US Federal | ITAR / EAR International Traffic in Arms Regulations and Export Administration Regulations | Export controls for defense-related data and software. |
| Canada | ITSG-33 / PBMM | Protected B, Medium Profile for Canadian Gov cloud data. |
| France | SecNumCloud ANSSI | High-security cloud certification by ANSSI. |
| Spain | ENS (Esquema Nacional de Seguridad) | National Security Framework for public sector tech. |
๐ ๏ธ Operational Governance: DevOps, SecOps, & IT
Compliance is no longer a “paper exercise”; it is implemented via code.
๐ก๏ธ SecOps & Cybersecurity
- SOC 2 (Type I & II) โ The “Gold Standard” for SaaS. Type I is a point in time; Type II measures effectiveness over 6โ12 months.
- IAM / CIAM โ Identity and Access Management (Internal vs. Customer-facing).
- SIEM / SOAR โ Security Information & Event Management / Security Orchestration, Automation, and Response.
- DLP โ Data Loss Prevention (Tools to prevent PII/PHI from leaving the secure perimeter).
- PenTest โ Penetration Testing (Annual requirement for almost all frameworks).
- VDP โ Vulnerability Disclosure Program (A “Bug Bounty” or path for researchers to report flaws).
โพ๏ธ DevOps & Engineering Best Practices
- SDLC โ Software Development Life Cycle (Must be documented for ISO/SOC2).
- CI/CD Pipeline โ Automated testing and deployment; essential for maintaining a “Validated State.”
- IaC โ Infrastructure as Code (Terraform/CloudFormation). Allows for “Compliance as Code.”
- Change Management โ The process of documenting every code change (Required for SOX/GxP).
- DR / BCP โ Disaster Recovery and Business Continuity Planning (Testing RTO/RPO).
๐ฅ HR & Corporate Governance
Regulatory bodies look at the “Human Element” as much as the “Software Element.”
- L&D โ Learning and Development (Mandatory annual Security/Privacy awareness training).
- Background Checks โ Requirement for employees with access to production data (GDPR/SOC2).
- Access Revocation โ HR process to remove system access within X hours of termination.
- Whistleblower Policy โ Required for SOX and ESG (Environmental, Social, and Governance) compliance.
- DPO โ Data Protection Officer (A required role under GDPR for companies processing large-scale data).
๐ Expanded Reference Frameworks
๐ง Technical & IT Governance
- ITIL 4: Best practices for IT Service Management (ITSM).
- CSA STAR: Cloud Security Alliance registry for SaaS transparency.
- OWASP Top 10: Standard awareness document for web application security.
๐ช๐บ European & Global Additions
- NIS2 Directive: New EU-wide cybersecurity legislation for “Essential Entities.”
- DORA: Digital Operational Resilience Act (Crucial for SaaS vendors serving the Financial Sector in the EU).
- ISO 27701: The privacy extension to ISO 27001 (Maps well to GDPR).
๐ก Pro-Tip for Implementation
When building a SaaS for these sectors, aim for “Common Controls.” Instead of building one process for HIPAA and another for GDPR, use a framework like NIST 800-53 to satisfy 80% of the requirements for both simultaneously.
Other SaaS Compliance Frameworks
- AICPA & CIMA | AICPA & CIMA
- Cybersecurity and Privacy Reference Tool Update | CSRC
- FedRAMP – Glossary | CSRC
- Getting Ahead of Global Regulations
- Governance, Risk, and Compliance (GRC)
- GRC for SOX Compliance โ Reduced Burden
- GRC Industry Reference Matrix
- HR Compliance Issues: Challenges U.S. Employers Face Today?
- IRM SOX FAQs
- ITIL Service Management
- Certified Identity and Access Manager (CIAM)ยฎ – Identity Management Instituteยฎ
- National Institute of Standards and Technology
- Security Operations (SecOps)
- Security-Operations GRC Glossary

- cloud security
- CMMC
- compliance automation
- Data Governance
- Data Privacy
- data protection laws
- data residency
- data sovereignty
- digital health compliance
- FDA software validation
- FedRAMP
- GDPR
- GxP
- healthcare SaaS
- HIPAA
- IM8
- IRAP
- ISO 13485
- ISO 14971
- ISO 27001
- ITAR
- life sciences compliance
- medical device regulation
- MSA
- NDA
- NIST cybersecurity
- PDPA
- PIPL
- privacy by design
- public sector cloud
- regulatory technology
- SaaS audit readiness
- SaaS compliance
- SaaS contract management
- SaaS contracts
- SaaS data protection
- SaaS for government
- SaaS governance
- SaaS implementation checklist
- SaaS industry standards
- SaaS legal glossary
- SaaS legal terms
- SaaS security controls
- SaMD
- shared responsibility model
- SOX compliance
- validation master plan