AI-Powered Xanadu & RaptorDB: ServiceNow’s biggest and most advanced releases to date. As CxOs face unprecedented challenges in meeting customer expectations and scaling operations, now is the time to adopt ServiceNow’s cutting-edge technologies.
The future is in empowering your teams to pace and innovation. They can do more with great ideas and powerful tools. Xanadu enhances automation and intelligence across workflows, empowering your teams to work smarter, not harder.
Meanwhile, RaptorDB, the AI-driven engine, delivers lightning-fast data insights and predictive analytics, aligning seamlessly with your enterprise goals. Together, they will elevate your CX/UX capabilities, ensuring your business stays competitive and agile in a rapidly changing digital landscape.
Integrated column-store index
Never before seen powerful intelligent search, reporting and fast response to adhoc queries. Automatically index and compress your largest datasets. Speed reporting and get faster responses to ad-hoc queries.
Built-in parallel processing
Execute multiple tasks quickly and simultaneously on a single system that can handle heavy traffic and large datasets.
Xanadu Release
The epic new Generative AI features in ServiceNow Xanadu fuel intelligent automation and proactive decision-making, empowering businesses to scale efficiently while staying ahead in IT operations and strategic management. By streamlining processes and offering predictive insights, Xanadu ensures companies remain agile and competitive in all enterprise domains and products.
What People Can Do Better and Differently with AI-Powered Xanadu & RaptorDB
- Proactive Decision-Making: With Generative AI identifying risks and suggesting pre-emptive actions, users can make smarter, faster decisions that prevent problems rather than reacting to them.
- Enhanced Collaboration: Teams across various departments can work more seamlessly through AI-automated workflows, breaking down silos and promoting smoother cross-functional collaboration.
- Elevated Customer Experience: By using AI-generated insights and recommendations, organizations can offer more personalized, faster, and more efficient services to customers, increasing satisfaction and loyalty.
- Effortless Data Interaction: NLP features mean users can interact with data and the platform without needing to know technical commands, making ServiceNow more user-friendly and accessible for all skill levels.
AI-Powered Xanadu & RaptorDB Features
Now Assist Generative AI is like engaging your own personal agents with benefits cross platform!!
Here are some of the key Generative AI features in the Xanadu Servicenow Release.
IT Service Management (ITSM)
| Feature | Description | Benefit/Improvement with Generative AI |
|---|---|---|
| AI-Powered Incident Management | AI analyzes incidents and suggests resolutions quickly. | Shortens resolution time, boosts accuracy, and speeds up decision-making for service teams. |
| Conversational AI & Virtual Agents | NLP-driven agents handle requests independently. | Provides round-the-clock service, reduces agent workload, and enhances customer satisfaction. |
| Agent Assist Automated Knowledge Suggestions | AI offers relevant articles based on incidents or requests. | Empowers users to self-resolve, reducing dependency on support and speeding up solutions. |
IT Operations Management (ITOM)
| Feature | Description | Benefit/Improvement with Generative AI |
|---|---|---|
| Predictive AIOps | AI predicts performance issues using real-time data. | Proactively prevents disruptions, improving service uptime and efficiency. |
| Automated Remediation | AI automates fixes for common IT issues. | Cuts downtime by resolving issues automatically, reducing manual intervention. |
| AI-Enhanced Service Mapping | AI maps services and infrastructure components. | Boosts visibility and accuracy in tracking dependencies. |
Strategic Portfolio Management (SPM)
| Feature | Description | Benefit/Improvement with Generative AI |
|---|---|---|
| AI-Driven Portfolio Optimization | AI prioritizes investments based on data. | Improves resource allocation and project prioritization, enhancing portfolio ROI. |
| Generative Roadmaps | AI creates optimized roadmaps using past data. | Simplifies planning with better timelines and resource distribution for high-impact projects. |
| Risk and Dependency Prediction | AI predicts risks and project dependencies. | Helps avoid delays by managing risks early, ensuring smoother project execution. |
Knowledge Management
| Feature | Description | Benefit/Improvement with Generative AI |
|---|---|---|
| AI-Generated Knowledge Articles | AI creates articles from ticket patterns. | Expands and updates the knowledge base effortlessly, improving user self-service. |
| Contextual Search & Suggestions | AI refines search results based on context. | Delivers relevant results faster, improving overall user experience. |
| Automated Content Lifecycle Management | AI tracks article usage and suggests updates. | Ensures up-to-date content, boosting relevance and user satisfaction. |
Vulnerability Response (VR)
| Feature | Description | Benefit/Improvement with Generative AI |
|---|---|---|
| AI-Powered Threat Prediction | AI predicts vulnerabilities before they occur. | Prioritizes critical vulnerabilities, improving proactive security. |
| Automated Remediation Suggestions | AI recommends fixes for vulnerabilities. | Speeds up remediation, reducing time-to-resolution for security issues. |
| Risk Scoring & AI Prioritization | AI calculates risk scores dynamically. | Ensures the most critical threats are addressed first, optimizing security resource use. |
Other AI-Powered Xanadu & RaptorDB Resources
- AI: ServiceNow Virtual-Agent Chatbot – Dawn Christine Simmons
- Artificial Intelligence A-Z Glossary
- Exploring Certificate Inventory and Management (servicenow.com)
- Generative AI- Now Assist – ServiceNow
- IT Service Management (servicenow.com)
- Knowledge Management v3 homepage and Knowledge Management Service Portal comparison
- Predictive Intelligence (servicenow.com)
- RaptorDB – ServiceNow
- SPM ServiceNow Community
- Virtual Agent – Tips for Implementation success – ServiceNow Community
- What you need to know to jumpstart Virtual Agent