Author: Dawn Christine Simmons

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AutomatePro is setting the pace at World Forum as a clear leader in AI, showing how GenAI and intelligent automation can finally attack the manual quality bottlenecks that slow every ServiceNow program. At the World Forum, the spotlight lands on AutomatePro’s ability to turn error-prone, spreadsheet-driven testing and documentation into continuous, AI-powered ServiceNow test automation and DevOps. Meanwhile, Cognizant is leading a complementary showcase on Raptor DB, Customer Database, and Data Quality, proving how a governed, zero-copy data fabric can feed real usage patterns and trusted customer data straight into those automated test and release workflows. Together, Cognizant’s data fabric innovation and AutomatePro 9.2 Release Highlights—aligned with Zurich, Yokohama, and Xanadu and strengthening AutoTest, AutoDeploy, AutoMonitor, and AutoDoc with AutomatePro+—turn risky upgrades and data changes into predictable, audit-ready, AI-driven lifecycle automation.

AutomatePro 9.2.1 Release Highlights

AutomatePro 9.2 Release Highlights capture a major leap in AI-powered ServiceNow test automation and DevOps. This version aligns with Zurich, Yokohama, and Xanadu, strengthens AutoTest, AutoDeploy, AutoMonitor, and AutoDoc, and unlocks GenAI capabilities with AutomatePro+, turning risky upgrades into predictable, audit-ready releases.

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Elegant Alcohol-Free Holiday Drinks bring back flavor, ritual, and sparkle—without the booze. Discover Ritual Zero Proof cocktails, 0.0 sparkling wines, festive ginger-mint sodas, and healing herb juices that support health, recovery, and inclusive holiday hosting.

Elegant Alcohol-Free Options

Elegant Alcohol-Free Holiday Drinks bring back flavor, ritual, and sparkle—without the booze. Discover Ritual Zero Proof cocktails, 0.0 sparkling wines, festive ginger-mint sodas, and healing herb juices that support health, recovery, and inclusive holiday hosting.

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Dawn’s Thanksgiving Menu Recipes Home With Heart Thanksgiving Meal – Cozy Roast Turkey, Diabetic-Friendly Sides, Dark Chocolate Pecan Pie & Family-Style Holiday Feast

Dawn’s Thanksgiving Menu Recipes

Dawn’s Thanksgiving Menu Recipes bring stylish elegance with diabetic-friendly swaps to your holiday table. You’ll serve herb- roast turkey, cauliflower-and-potato mash with nutmeg, scratch green bean casserole, Mediterranean vegetable sides, homemade sweet rolls, and a dark chocolate pecan pie enriched with Hershey’s cocoa and brown sugar–style

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AutomatePro delivers! Automate Agile, Upgrade Better to finally escape manual testing traps. See how automation cuts upgrade risk, speeds releases, and strengthens documentation.

Automate Agile Upgrade Better

Automate Agile Upgrade Better and stop letting manual testing slow every release. When teams rely on spreadsheets, late UAT, and last-minute documentation, upgrades stall and risk explodes. With automation, however, you design tests once, reuse them across sprints and environments, and capture the evidence you need

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SecOps Process Overview Master GRC & SecOps: Cyber security GRC & Cyber Security Operations Center SOC partnering to assess critical events

Modern SecOps Incident Response

Modern SecOps Incident Response is no longer a static runbook. Today’s SOC must battle AI-powered attackers, exploding incident volumes, and hybrid cloud risk—while partnering tightly with ITSM to protect real business services. This guide shows how to build a world-class, AI-ready cyber security incident response playbook

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Nate Aitken — Slalom, ServiceNow Principal with Cognizant Team - Sean Patrick Dougherty. VP of Consulting at Thirdera/Cognizant, Michael Cardinal Global Head of ServiceNow Business Group CoE. and Dawn Simmons (Khan) RaptorDB & Workflow Data Fabric, Data Quality Management (DQ), AutomatePro CoE

AI-Ready Data Agile Automation

AI-Ready Data, Agile Automation defines how my first year at Cognizant came together: a Data Quality solution unveiled at Knowledge 2025, the U2 Dashboard at ServiceNow World Forum New York, and AI-driven Agile Test Automation with AutomatePro and Tony Fugere—all focused on modern data trust and

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AutomatePro ServiceNow Test Automation turns one Service Catalog request into a full demand→test→release pipeline. In this guide, you design the request, automate tests with AutoTest, generate living KBs in AutoDoc, and deploy safely to production using AutoDeploy—then reuse the pattern for every high-value workflow. Creating Automated Deployment Plans Recognizing AutomatePro AutoDeploy Value Build and update deployment automations with a simple, no-code interface—deliver changes in days, not months. When processes change, adjust automations with easy click-and-select edits, no developer required. AutomatePro AutoDeploy Value Build and update deployment automations with a simple, no-code interface—deliver changes in days, not months. When processes change, adjust automations with easy click-and-select edits, no developer required.

AutomatePro ServiceNow Test Automation

AutomatePro ServiceNow Test Automation turns one Service Catalog request into a full demand→test→release pipeline. In this guide, you design the request, automate tests with AutoTest, generate living KBs in AutoDoc, and deploy safely to production using AutoDeploy—then reuse the pattern for every high-value workflow.

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CxO Demand Trusted Data ServiceNow Workflow Data Platform Data Quality Dimensions Metrics are essential for eliminating data blind spots, accelerating decision-making, and enabling AI-powered transformation. With 84% of organizations reporting that poor data quality blocks digital initiatives—and 60% of leaders admitting their data can't be fully trusted—it's critical to establish clear, measurable standards for each data dimension. Read on to discover how to define, calculate, and improve these metrics.

CxOs Demand Trusted Data

CxOs Demand Trusted Data: as GenAI and zero copy data fabrics transform analytics, CxOs face a critical choice: trust and verify data or automate disaster. Learn why CxO Demand Trusted Data defines intelligent leadership.

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Listen to Your Mother! Listen to Your Mother! Those three words began as treasured gift, wrapped in a loving nudge from artist Carol Eacret Simmons and became a radiant watercolor mantra.

Listen to Your Mother!

Listen to Your Mother! Each brushstroke by Carol Eacret Simmons carries a lesson in love, resilience, and creativity. Her watercolor affirmations transform everyday wisdom into living art and celebrate the beauty of service, faith, and family.

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imaCelebrating Carol Eacret Simmons: Today, on this Veterans Day — and on the birthday of my mother, I honor a woman whose life beautifully weaves together service, artistry, and family.ge

Celebrating Carol Eacret Simmons

Celebrating Carol Eacret Simmons on Veterans Day — and on her birthday — we honor Carol Eacret Simmons: an artist whose life bridges military legacy, creative expression, and unwavering service to family and community.

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