Category: AutomatePro

erviceNow Knowledgebase Dashboard Metrics follow a closed-loop lifecycle: Knowledge is authored, reviewed, and published Users, agents, and AI consume knowledge Dashboards capture behavior, outcomes, and gaps Insights inform content improvement and AI tuning Knowledge quality improves, AI confidence increases Because of this loop, dashboards are not retrospective reports—they are real-time steering controls for digital service operations.

ServiceNow Knowledgebase Dashboard Metrics

ServiceNow Knowledgebase Dashboard Metrics power AI trust, deflection, and Agent Assist. Compare licenses, metrics, and Zurich features in this guide.

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Troubleshoot AutoTest Run Issues for AutomatePro Admins: check user permissions, navigate application scopes, and validate licenses.

AutomatePro AutoTest Publish Functionality

AutomatePro AutoTest Publish Functionality turns draft tests into governed, reusable assets. Learn how to publish blocks and plans safely, then use checkout to evolve without breaking dependencies.

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Undo changes in SharePoint without panic. This DawnCSimmons.com Knowledge guide walks you through using Version History to restore previous versions, remove accidental edits when policy allows, and understand how retention, audit logs, and version limits affect what you can truly erase in Microsoft 365.

Undo Changes in SharePoint:

Undo changes in SharePoint without panic. This guide walks you through using Version History to restore previous versions, remove accidental edits when policy allows, and understand how retention, audit logs, and version limits affect what you can truly erase in Microsoft 365.

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Toronto World-Forum Features DQ December 11, 2025 | 8:30 a.m. – 5:00 p.m. ServiceNow World Forum Toronto on December 11, 2025 (8:30 a.m. – 5:00 p.m.) is being held at: Automotive Building, Exhibition Place 📍 105 Princes' Blvd, Toronto, ON M6K 3C3, Canada image

Toronto World-Forum Features DQ

Toronto ServiceNow's Trusted Data becomes the central theme at the World Forum. With the Data Quality App, Workflow Data Fabric, RaptorDB Pro, and AI Control Tower working together, you finally turn messy records into governed, AI-ready information that powers reliable decisions, resilient workflows, and confident board-level

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Upgrades: AutoTest from ATF

AutomatePro AutoTest 101

AutomatePro AutoTest lets non-technical ServiceNow users turn real business processes into reliable automated tests. This guide walks you through the core concepts in plain language, shows you how to build your first Test Plan step-by-step, and answers common questions about personas, SubProd, and reading Test Run

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Shai-Hulud NPM Worm Resurgence: Black Friday's Biggest Threat

Shai-Hulud NPM Worm Resurgence

Shai-Hulud NPM Worm Resurgence is leaking secrets across thousands of GitHub repos just before the holiday peak. Discover the massive risk to your e-commerce operations and how ServiceNow SecOps provides the definitive defense.

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Smarter AutomatePro User Roles give you a clean way to reduce admin effort, protect ServiceNow, and accelerate test automation. Persona Use & Administration for AutomatePro creates a base foundation of test personas in a reusable models representing specific user roles within testing environments, facilitating accurate simulation of user behavior in automated test cases. By leveraging these personas, organizations can streamline testing processes, reduce variability in outcomes, and enhance overall software quality. Each persona encapsulates distinct ServiceNow permissions and capabilities, allowing testers to execute scenarios that closely mimic real-world usage. The structured use of personas not only improves testing efficiency but also ensures that all relevant user roles are consistently represented, ultimately driving better results and user satisfaction in automated testing frameworks.

Smarter AutomatePro User Roles

Smarter AutomatePro User Roles give you a clean way to reduce admin effort, protect ServiceNow, and accelerate test automation. This guide shows how to group AutomatePro roles into clear personas, attach them to ServiceNow assignment groups, and align everything with AutomatePro LMS training paths. Along the

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AutomatePro is setting the pace at World Forum as a clear leader in AI, showing how GenAI and intelligent automation can finally attack the manual quality bottlenecks that slow every ServiceNow program. At the World Forum, the spotlight lands on AutomatePro’s ability to turn error-prone, spreadsheet-driven testing and documentation into continuous, AI-powered ServiceNow test automation and DevOps. Meanwhile, Cognizant is leading a complementary showcase on Raptor DB, Customer Database, and Data Quality, proving how a governed, zero-copy data fabric can feed real usage patterns and trusted customer data straight into those automated test and release workflows. Together, Cognizant’s data fabric innovation and AutomatePro 9.2 Release Highlights—aligned with Zurich, Yokohama, and Xanadu and strengthening AutoTest, AutoDeploy, AutoMonitor, and AutoDoc with AutomatePro+—turn risky upgrades and data changes into predictable, audit-ready, AI-driven lifecycle automation.

AutomatePro 9.2.1 Release Highlights

AutomatePro 9.2 Release Highlights capture a major leap in AI-powered ServiceNow test automation and DevOps. This version aligns with Zurich, Yokohama, and Xanadu, strengthens AutoTest, AutoDeploy, AutoMonitor, and AutoDoc, and unlocks GenAI capabilities with AutomatePro+, turning risky upgrades into predictable, audit-ready releases.

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AutomatePro delivers! Automate Agile, Upgrade Better to finally escape manual testing traps. See how automation cuts upgrade risk, speeds releases, and strengthens documentation.

Automate Agile Upgrade Better

Automate Agile Upgrade Better and stop letting manual testing slow every release. When teams rely on spreadsheets, late UAT, and last-minute documentation, upgrades stall and risk explodes. With automation, however, you design tests once, reuse them across sprints and environments, and capture the evidence you need

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Nate Aitken — Slalom, ServiceNow Principal with Cognizant Team - Sean Patrick Dougherty. VP of Consulting at Thirdera/Cognizant, Michael Cardinal Global Head of ServiceNow Business Group CoE. and Dawn Simmons (Khan) RaptorDB & Workflow Data Fabric, Data Quality Management (DQ), AutomatePro CoE

AI-Ready Data Agile Automation

AI-Ready Data, Agile Automation defines how my first year at Cognizant came together: a Data Quality solution unveiled at Knowledge 2025, the U2 Dashboard at ServiceNow World Forum New York, and AI-driven Agile Test Automation with AutomatePro and Tony Fugere—all focused on modern data trust and

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