Category: Digital Business Process

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Application Impact Analysis Mandate for Resilience in 2025. Application impact analysis: a risk-based approach to business continuity and disaster recovery has suddenly become a highly relevant reference architecture because the failure pattern has changed. Business Continuity and Disaster Recovery used to fail loudly—a system went down, everyone noticed, and you rallied. However, in 2025, systems can stay online while outcomes go wrong. As AI agents and automation accelerate decisions, silent failures now create the biggest risk: wrong approvals, wrong payments, wrong triage, and wrong compliance calls—often fueled by poor data quality, broken integrations, and unseen dependency chains. Consequently, “restoring systems” is no longer the finish line. Leaders must restore correct outcomes, protect decision integrity, and prove accountability across applications, data pipelines, and AI-driven workflows. High-level AIA process (1–7) Scope the key applications and mission-critical services Define outcomes and assign an Intent Owner Tier criticality (what must recover first) Map dependencies (apps, data, integrations, AI) Quantify impact (downtime cost + wrong-outcome cost) Set targets (RTO/RPO + recovery order) Validate + operationalize (scenarios, controls, runbooks)

Application Impact Analysis Mandate

Application Impact Analysis Mandate (AIA) calls for a resilience framework leaders need in 2025, when AI agents and complex dependencies make “uptime” an incomplete measure of safety. This guide explains AIA, compares it to BIA, and delivers a 30-day executive sprint plan to prevent silent failure

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09/11/2001 Continuity Imperative Memorial. A solemn view of the World Trade Center Memorial reflecting pools, the engraved names glowing softly in the morning light, visitors in quiet reflection, and One World Trade Center rising above—symbolizing resilience, remembrance, and the urgent call to strengthen business continuity and disaster recovery in a post-09/11/2001 world.

09/11/2001 Continuity Imperative

09/11/2001 Continuity Imperative. On 09/11/2001, I watched from Colorado as our service desk supported WTC 2. Years later, my article with Beth Epstein became a national reference in healthcare and government. Today, continuity must expand further—to every sector and every leader.

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Epic Chicago World Forum ServiceNow 09/18/2025 is the leadership epicenter where visionaries unite to shape the future of enterprise AI. On September 18, McCormick Place Chicago transforms into the ultimate stage for innovation, transformation, and bold ideas. Chicago blends Fortune 500 headquarters, world-class universities, and top tech talent—making it the perfect launchpad for bold AI transformation.

ServiceNow World Forum Chicago

ServiceNow World Forum Chicago ignites innovation, fuels AI adoption, and reshapes enterprise workflows—creating opportunities, building skills, and redefining how business gets done.

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Cognizant Vibe Coding’s On signals a transformation—democratizing coding, training thousands, and redefining who builds the future of software. #cognizant #vibecoding

Cognizant Vibe Coding’s On

Cognizant Vibe Coding’s On signals a transformation—democratizing coding, training thousands, and redefining who builds the future of software.

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Top Remote Controller Employers spotlights who hires remote finance controllers, the growth outlook, how to find roles efficiently, and why ServiceNow integration gives you an edge.

Top Remote Controller Employers

Top Remote Controller Employers spotlights who hires remote finance controllers, the growth outlook, how to find roles efficiently, and why ServiceNow integration gives you an edge.

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ServiceNow Agentic AI for Finance Corporate Controllers is revolutionizing how finance teams operate by eliminating friction in processes, integrating disconnected systems like Workday and SAP, and delivering measurable profitability gains. With 72% of finance leaders citing workflow inefficiencies and 64% prioritizing AI for transformation, the time to act is now. Approaching ServiceNow Finance Integration is now a critical strategy for financial organizations aiming to automate operations, strengthen compliance, and enhance agility. With integrations achieving up to 40% faster resolution times and Generative AI adding $200–340 billion annually to banking, there has never been a better time to embrace intelligent finance solutions. Dive into the essential strategies you need to lead.

Agentic AI Transforms Finance

Agentic AI Transforms Finance- Corporate Controllers is revolutionizing how finance teams operate by eliminating friction in processes, integrating disconnected systems like Workday and SAP, and delivering measurable profitability gains. With 72% of finance leaders citing workflow inefficiencies and 64% prioritizing AI for transformation, the time to

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AI Leadership Beyond ITSM: The last time I talked with Julie L. Mohr, we sat across from each other in Pleasanton, California, having a candid discussion over lunch about the state of ITSM. We explored best practices, debated innovation, and circled around a shared insight: what we often call "IT Service Management" is really just Service Management—and it's due for reinvention.

AI Leadership Beyond ITSM

AI Leadership Beyond ITSM: Traditional ITSM is collapsing under the weight of accelerating complexity and rising business expectations. With 70% of enterprises calling legacy practices a roadblock to innovation (Forrester) and AI projected to automate 60% of workflows by 2026 (Gartner), the time to lead is

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CJ & The Duke is a must-hear podcast for ServiceNow leader insights, upgrade strategies, & transformation with better business outcomes 🎧 CJ & The Duke: Start listening today: Apple Podcasts | Spotify | Official Site

CJ & The Duke

CJ & The Duke is the raw, insightful podcast that the ServiceNow ecosystem didn’t know it needed—but now can’t live without. As AI, agile, and automation evolve at breakneck speed, this show delivers the candid conversations and expert truths that help platform leaders rise above the

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Agile Center of Excellence Best practices & powerful transformation. Human-Centered Excellence Teams happen to bring powerful outcomes. Collaboration Consistently Triumphs Over Command, in a dynamic AI-powered marketplace. Success hinges on how effectively organizations inspire alignment, ignite collaboration, and empower people to lead with purpose.

Human-Centered Excellence Teams

Launch Human-Centered Excellence Teams to transform cross-functional silos into collaborative engines of innovation. As 83% of executives report that breaking silos is essential for growth—and human-centered design accelerates product adoption by up to 228%—it’s time to activate CoEs that align product owners, partners, and clients in

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ServiceNow Agentic AI for Finance Corporate Controllers is revolutionizing how finance teams operate by eliminating friction in processes, integrating disconnected systems like Workday and SAP, and delivering measurable profitability gains. With 72% of finance leaders citing workflow inefficiencies and 64% prioritizing AI for transformation, the time to act is now. Approaching ServiceNow Finance Integration is now a critical strategy for financial organizations aiming to automate operations, strengthen compliance, and enhance agility. With integrations achieving up to 40% faster resolution times and Generative AI adding $200–340 billion annually to banking, there has never been a better time to embrace intelligent finance solutions. Dive into the essential strategies you need to lead.

Approaching ServiceNow Finance Integration

Approaching ServiceNow Finance Integration is now a critical strategy for financial organizations aiming to automate operations, strengthen compliance, and enhance agility. With integrations achieving up to 40% faster resolution times and Generative AI adding $200–340 billion annually to banking, there has never been a better time

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