Archives: Knowledge Base

ITIL5 AI Service Management has officially arrived — and its timing could not be more critical. As artificial intelligence reshapes service and support, organizations are moving rapidly away from industrial ticket factories toward intelligent, experience-driven service models. However, while technology advanced, many frameworks struggled to explain how value should be led inside modern operations.

ITIL5 AI Service Management

ITIL5 AI Service Management marks a major shift in modern ITSM. Learn what’s new, why it matters now, and how it powers AI-driven service and support delivery.

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AI Scaled CxO Leadership elevates enterprise transformation by enforcing strategy discipline before automation. Discover how GenAI readiness, knowledge creation, and scalable processes deliver real CX and ROI.

AI Scaled CxO Leadership

AI Scaled CxO Leadership elevates enterprise transformation by enforcing strategy discipline before automation. Discover how GenAI readiness, knowledge creation, and scalable processes deliver real CX and ROI.

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Content-Pack or Parameterized-Test? How to Choose the Right AutomatePro Method for ServiceNow Regression Packs to suit your business needs. When your ServiceNow instance stays close to out-of-the-box, Content Packs can accelerate baseline regression coverage quickly. However, when your environment includes custom fields, altered states, and deactivated flows, those same packs can drift, clash, and break—especially during upgrades.

Content-Pack or Parameterized-Test?

Content-Pack or Parameterized-Test? This expert knowledge article delivers an enterprise decision model to compare AutomatePro Content Packs vs parameterized custom tests for ServiceNow regression test pack creation. Use the decision flowchart, rubric, and weighted scorecard to choose the method that scales, reduces risk, and survives upgrades

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Defining Parameterized Test Non-Negotiable Shift to CI/CD slashes average breach losses by USD 1.76 million and collapses audit prep from 20 days to 2 hours—yet most teams still stop testing at go-live. Explore how continuous automation, living documentation, and relentless regression runs close today’s multimillion-dollar risk gap.

Defining Parameterized Test Approaches

ServiceNow Parameterized Tests: CI/CD Reuse That Survives Upgrades. Approaches for best practice approaches to stop rewriting ServiceNow tests every sprint and every upgrade. This guide shows how parameterized tests separate logic from data, so one reusable template can validate dozens of personas and scenarios. You’ll get

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ServiceNow AI Build Program LAS VEGAS — ServiceNow (NYSE: NOW)✨ SKO just flipped the switch on the next era AI-first Build Program. Way more than a Sales Kick off (SKO) partner update, in a major announcement yesterday, unveiling a reimagined, AI-first ServiceNow AI Build Program enhancing it's global Partner Program.

ServiceNow AI Build Program

ServiceNow AI Build Program energizes innovation into certified, trusted, and scalable agents across the enterprise ecosystem.

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Job Bridges, Not Barriers unites recruiters, HR pros, and jobseekers to move fast—share roles, support unpaid federal workers, use 211, and turn setbacks into hires. Top Remote Controller Employers spotlights who hires remote finance controllers, the growth outlook, how to find roles efficiently, and why ServiceNow integration gives you an edge. Careers: Finance, Legal, Administration Jobs n Career Success- eNews

People Aren’t Line Items

People aren’t line items. Ethical leadership, fair pay, and trust aren’t optional—they’re the strategy that drives sustainable growth.

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MyNow Success Pack Use — At a Glance MyNow Success Packs help teams move from guidance to execution—faster and with greater confidence. Rather than simply describing best practices, Success Packs define what “good” looks like and clearly show how to achieve it, step by step, role by role, and phase by phase. Through the MyNow experience, customers can quickly filter Success Packs by phase, workstream, and role, allowing each persona to focus only on the work that matters most. As a result, delivery teams stay aligned, risks surface earlier, and transitions from implementation to testing, adoption, and support happen seamlessly. Ultimately, MyNow Success Pack Use transforms ServiceNow best practices into a repeatable, execution-ready delivery model—helping organizations accelerate outcomes, reduce rework, and realize value sooner.

ServiceNow MyNow Success Packs

ServiceNow MyNow Success Packs turn best practices into execution powerplay. Learn how to filter by phase, workstream, and role, export into PPM, and drive smoother testing, OCM, and support transitions.

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Revolutionizing Mobile AI Features Apple Intelligence redefines smart technology with the iPhone 16 Pro Max. As the largest and most powerful model yet, it features AI-driven camera brilliance, smarter Siri, seamless Live Text, and privacy-first innovations. Effortlessly write, create, and organize, all while keeping your data secure—because not even Apple can access it.

Update iOS 26.2 Now

Update iOS 26.2 Now—Apple’s latest iPhone security warning highlights urgent cyber threats facing executives, IT leaders, and everyday users.

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ServiceNow Now Assist for CSM embeds generative AI into customer service workflows to accelerate resolution, improve CX, and scale knowledge-driven support.

Now Assist for CSM

Now Assist for CSM transforms customer service by embedding generative AI directly into cases, chats, and knowledge—driving faster resolution, higher CSAT, and scalable service excellence.

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Fig-Newton Big Bang Theory

National Fig Newton Day celebrates a nostalgic cookie loved by generations—plus its Big Bang Theory moment, surprising history, and elevated dessert ideas.

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