Archives: Knowledge Base

Sales Contract Management Pro is part of ServiceNow® CRM Advantage- Sales and Order Management (SOM) suite of applications that manages the entire product sales lifecycle from lead capture to order fulfillment and post-sale services—all on the Now Platform. It unifies lead, quote, contract, order, fulfillment, and renewal workflows into one continuous value stream instead of scattered CRM, CPQ, and ERP silos.

Sales Contract Management Pro

Sales Contract Management Pro transforms ServiceNow SOM into a powerful, end-to-end CLM engine, helping sales, legal, and ops teams streamline quotes, contracts, orders, and renewals with AI-driven visibility, faster approvals, and data-driven decision making.

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ServiceNow InnovationLabs Data Quality is a centralized application built on the Now Platform that provides an end-to-end lifecycle for: registering data assets profiling data health creating and managing rules aligned to standard quality dimensions scheduling recurring checks triggering alerts or incidents when quality drops reporting scores and trends in a unified workspace In short: it brings data inventory, measurement, controls, and accountability into one operational experience.

ServiceNow InnovationLabs Data Quality

ServiceNow Data Quality in Innovation Labs helps you register assets, profile data, apply rules, and automate monitoring for trusted analytics and safer AI. See it live at the Toronto World Forum Demo, then download it from the Innovation Labs for free.

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Undo changes in SharePoint without panic. This DawnCSimmons.com Knowledge guide walks you through using Version History to restore previous versions, remove accidental edits when policy allows, and understand how retention, audit logs, and version limits affect what you can truly erase in Microsoft 365.

Undo Changes in SharePoint:

Undo changes in SharePoint without panic. This guide walks you through using Version History to restore previous versions, remove accidental edits when policy allows, and understand how retention, audit logs, and version limits affect what you can truly erase in Microsoft 365.

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Toronto World-Forum Features DQ December 11, 2025 | 8:30 a.m. – 5:00 p.m. ServiceNow World Forum Toronto on December 11, 2025 (8:30 a.m. – 5:00 p.m.) is being held at: Automotive Building, Exhibition Place 📍 105 Princes' Blvd, Toronto, ON M6K 3C3, Canada image

Toronto World-Forum Features DQ

Toronto ServiceNow's Trusted Data becomes the central theme at the World Forum. With the Data Quality App, Workflow Data Fabric, RaptorDB Pro, and AI Control Tower working together, you finally turn messy records into governed, AI-ready information that powers reliable decisions, resilient workflows, and confident board-level

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Upgrades: AutoTest from ATF

AutomatePro AutoTest 101

AutomatePro AutoTest lets non-technical ServiceNow users turn real business processes into reliable automated tests. This guide walks you through the core concepts in plain language, shows you how to build your first Test Plan step-by-step, and answers common questions about personas, SubProd, and reading Test Run

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Trusted Data Quality Dimensions Workspace gives you one clear place to prove your ServiceNow data is truly trusted before AI ever touches it. Inside this workspace, you register critical data assets, score them across accuracy, completeness, consistency, timeliness, uniqueness, and conformity, and then track those scores in real time. As a result, you finally see where your data is strong, where it is fragile, and where AI would almost certainly hallucinate. Instead of guessing, you actively validate data quality, trigger remediation tasks from failing checks, and re-score to show real improvement. In other words, the Trusted Data Quality Dimensions Workspace turns vague “data trust” promises into visible, measurable evidence that your ServiceNow data is AI-ready, audit-ready, and decision-ready.

Trusted Data Quality Dimensions

Trusted Data Quality Dimensions help you validate ServiceNow data before you push it into GenAI, so you stop hallucinations at the source and start building genuinely trusted AI.

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Shai-Hulud NPM Worm Resurgence: Black Friday's Biggest Threat

Shai-Hulud NPM Worm Resurgence

Shai-Hulud NPM Worm Resurgence is leaking secrets across thousands of GitHub repos just before the holiday peak. Discover the massive risk to your e-commerce operations and how ServiceNow SecOps provides the definitive defense.

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Smarter AutomatePro User Roles give you a clean way to reduce admin effort, protect ServiceNow, and accelerate test automation. Persona Use & Administration for AutomatePro creates a base foundation of test personas in a reusable models representing specific user roles within testing environments, facilitating accurate simulation of user behavior in automated test cases. By leveraging these personas, organizations can streamline testing processes, reduce variability in outcomes, and enhance overall software quality. Each persona encapsulates distinct ServiceNow permissions and capabilities, allowing testers to execute scenarios that closely mimic real-world usage. The structured use of personas not only improves testing efficiency but also ensures that all relevant user roles are consistently represented, ultimately driving better results and user satisfaction in automated testing frameworks.

Smarter AutomatePro User Roles

Smarter AutomatePro User Roles give you a clean way to reduce admin effort, protect ServiceNow, and accelerate test automation. This guide shows how to group AutomatePro roles into clear personas, attach them to ServiceNow assignment groups, and align everything with AutomatePro LMS training paths. Along the

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AutomatePro is setting the pace at World Forum as a clear leader in AI, showing how GenAI and intelligent automation can finally attack the manual quality bottlenecks that slow every ServiceNow program. At the World Forum, the spotlight lands on AutomatePro’s ability to turn error-prone, spreadsheet-driven testing and documentation into continuous, AI-powered ServiceNow test automation and DevOps. Meanwhile, Cognizant is leading a complementary showcase on Raptor DB, Customer Database, and Data Quality, proving how a governed, zero-copy data fabric can feed real usage patterns and trusted customer data straight into those automated test and release workflows. Together, Cognizant’s data fabric innovation and AutomatePro 9.2 Release Highlights—aligned with Zurich, Yokohama, and Xanadu and strengthening AutoTest, AutoDeploy, AutoMonitor, and AutoDoc with AutomatePro+—turn risky upgrades and data changes into predictable, audit-ready, AI-driven lifecycle automation.

AutomatePro 9.2.1 Release Highlights

AutomatePro 9.2 Release Highlights capture a major leap in AI-powered ServiceNow test automation and DevOps. This version aligns with Zurich, Yokohama, and Xanadu, strengthens AutoTest, AutoDeploy, AutoMonitor, and AutoDoc, and unlocks GenAI capabilities with AutomatePro+, turning risky upgrades into predictable, audit-ready releases.

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AutomatePro delivers! Automate Agile, Upgrade Better to finally escape manual testing traps. See how automation cuts upgrade risk, speeds releases, and strengthens documentation.

Automate Agile Upgrade Better

Automate Agile Upgrade Better and stop letting manual testing slow every release. When teams rely on spreadsheets, late UAT, and last-minute documentation, upgrades stall and risk explodes. With automation, however, you design tests once, reuse them across sprints and environments, and capture the evidence you need

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