Zeta’s AutoTest Driver’s Seat

Zeta’s Driver’s Seat AutoTest Leaders don’t just teach a tool—they transfer confidence. For ServiceNow process owners, developers, and QA teams by turning test automation into a practical, repeatable skill. Instead of forcing people to “figure it out” after LMS training, Zeta anchored learning in real manual tests and coached teams live through conversion—one step at a time, in two browser windows. As a result, teams stopped relying on click-through testing and started building reusable automated validations they could run on demand, bundle into regression packs, and trust through upgrades and clone-downs. This blueprint captures the method so you can replicate the results—and scale automation without burning out your experts.

Zeta’s Driver’s Seat AutoTest Workshops lead ServiceNow Test Automation that built created technology capabilities. Meeting Nahuel “Zeta” Loscalzo at Cognizant was a genuine highlight. Since then, we’ve partnered closely to capture and package our lessons learned into a repeatable enablement approach for Cognizant’s highly effective ServiceNow teams. When teams build this capability, they don’t just run more tests. Instead, they deliver more value: faster releases, stronger quality, better customer experience, and automation where it matters most.

Working with Zeta energizes people because he doesn’t “teach a tool.” Rather, he is a positive example of possibility through practitioner excellence. He inspires practitioners to think differently about delivery—then he shows them, step-by-step, how to convert real manual tests into reusable automated validations that scale into regression packs for upgrades and clone-downs.

Show me what you test, and I will show you how to automate it!

This workshop concept created repeatable ServiceNow agile automated test, automated documentation and automated delivery capability. By meeting process owners, developers, and QA teams where they already worked, Zeta turned manual-to-automated test conversion into muscle memory using one simple pattern: manual test steps in one browser window, AutomatePro AutoTest in the other.

Zeta’s Driver’s Seat AutoTest turns testing into trust: Start from manual truth Convert step-by-step Add validations Reuse relentlessly Run consistently Triage intelligently Zeta’s Leadership: Capacity Building That Lasts Zeta didn’t stop at training individuals. He built momentum by organizing: Study groups workshops peer coaching shared patterns and repeatable best practices That’s real leadership: not being the hero who knows everything—being the multiplier who helps everyone else become capable.

Zeta’s Leadership: Capacity Building That Lasts

Zeta didn’t stop at training individuals. He built momentum by organizing:

  • Study groups
  • workshops
  • peer coaching
  • shared patterns and repeatable best practices

That’s real leadership: not being the hero who knows everything, being the multiplier who helps everyone else become capable. Instead of leaving people to “figure it out how and why” after LMS training, he anchored learning in their own manual test cases, then coached live conversion—step by step—using the now-famous two-window method: manual steps in one browser, AutomatePro AutoTest in the other.

As a result, learners gained confidence quickly, improved consistency immediately, and started producing automation that scaled.

Demand for Automated Testing Accelerates with GenAI—Why Agile Reuse Wins

Defects still carry a brutal price tag. A widely cited NIST-commissioned study found software bugs cost the U.S. economy $59.5B annually—and that was before today’s always-on digital operating models. More recently, CISQ estimated the cost of poor software quality reached at least $2.41T in 2022, with ~$1.52T in accumulated technical debt—which means every release competes with hidden rework and fragile legacy behavior.

Meanwhile, GenAI is turning up the speed. The World Quality Report 2025 reports 89% of organizations are already piloting or deploying GenAI-augmented quality engineering, including 37% in production—yet only ~15% have scaled enterprise-wide, largely due to complexity and skills gaps.

That’s where agile reuse becomes a power tool: prioritize AutomatePro AutoTest, build reusable validations, and package them into regression packs for ServiceNow upgrade testing and clone-down readiness—so you deliver proof, not hope.

What made Zeta’s approach uncommon

Automation doesn’t mean “push a button and pray.” Instead, it encodes platform truth—roles, workflow outcomes, and controls—into reusable automated validations that improve over time. Certifications help, of course; however, capability sticks only when people practice in context.

Zeta delivered that method leveraging three strengths that drive adoption:

  • Creativity: he taught automation through real workflows, not abstract examples.
  • Patience: he coached through friction until the first success landed.
  • Leadership: he multiplied capability via study groups, workshops, and shared patterns.

Most importantly, he refused to label automation as “QA’s job.” He treated ServiceNow test automation as a core delivery skill clients increasingly expect he trained the willing who are interested in delivering greater value for the servicenow solutions they develop.

The Driver’s Seat Workshop format (simple, repeatable, scalable)

1) Process owners bring a manual test inventory (your truth source)

  • Test name + objective
  • Preconditions (roles, data, integrations, configs)
  • Step-by-step instructions
  • Expected results per step (not just “it passed”)

2) Process owners complete baseline AutomatePro LMS training
That baseline removes tool friction so the workshop focuses on execution—not navigation.

3) Zeta runs the two-window conversion

  • Demonstrate one test end-to-end manually
  • Open manual steps in Window A
  • Open AutomatePro AutoTest in Window B
  • Convert each step live, then add validations that manual testing misses

This design eliminates blank-page fear, reduces tool overload, and produces visible progress in minutes.

Why reuseability is the multiplier

A strong automation library doesn’t just store tests—it evolves with your platform. AutomatePro emphasizes test automation built around clarity, speed, and tests teams can trust, plus features that support maintainable testing. automatepro.com+1 AutomatePro also highlights GenAI-supported test creation (QuickStart AI) that can generate test steps and validations by analyzing your ServiceNow configuration. automatepro.com+1

Therefore, Zeta’s model pushes teams to build reusable building blocks—so you write once, reuse everywhere:

  • Common actions (login, open record, update fields, submit, approve, fulfill)
  • Common checks (record exists, field values, state transitions, related tasks/approvals)
  • Versioned, stable components (so shared assets don’t drift)

The business outcome: regression packs that protect upgrades

ServiceNow itself positions Automated Test Framework as a way to complete upgrades faster and reduce risk by automating slow manual testing. ServiceNow Zeta’s Driver’s Seat AutoTest takes that upgrade promise and makes it achievable by building regression packs from reusable validations—then running them consistently through releases, upgrades, and continuous change.

Net effect: teams stop relying on click-through testing and start running on-demand automation that they can rerun, bundle, and trust—without burning out the few experts who “know how.”automation, documentation, delivery, and user experience videos and knowledge.

Other AutomatePro Resources

AutomatePro ServiceNow Test Automation AutomatePro Knowledge Base: Manual Deployment Defect Loops https://www.dawncsimmons.com/knowledge-base/category/automatepro/
AutomatePro Knowledge Base: Manual Deployment Defect Loops https://www.dawncsimmons.com/knowledge-base/category/automatepro/

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