Dawn Christine Simmons
Dawn Christine Simmons
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Archives: Knowledge Base

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Upgrades: AutoTest from ATF
  • March 12, 2025

Upgrades: AutoTest from ATF

Upgrades: AutoTest from ATF—statistics reveal that teams making this upgrade see a 35% reduction in test cycle times and a 40% increase in defect detection accuracy. Discover how a phased, structured strategy can transform your testing process.

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AI Test-Powered ServiceNow with Xanadu AI offers unmatched capabilities for ITSM, ITOM, Vulnerability Response, Strategic Portfolio Management, and Knowledge Management. These features not only optimize workflows but also foster faster user adoption of new functionalities, ensuring your organization thrives in today’s fast-paced IT landscape.
  • March 11, 2025

Xanadu Upgrade Drives Innovation

Xanadu Upgrade Drives Innovation Recent studies reveal that up to 80% of enterprises report enhanced efficiency and improved asset tracking after upgrading ServiceNow. Discover how this transformative release delivers advanced features across IT Service Management, IT Operations, and Risk Management to drive measurable improvements.

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HAM & SAM Base Level Features- Start where you are and improve
  • March 8, 2025

Foundations for Asset Management

Foundations for Asset Management Understanding the foundational capabilities of ServiceNow Asset Management is critical for optimizing IT investments. This guide breaks down the differences between Base, Standard, Pro, and AI-driven offerings, ensuring your organization fully utilizes available features.

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HAM & SAM Base Level Features- Start where you are and improve
  • March 6, 2025

HAM & SAM Base

HAM & SAM Base Level features provide essential tools for asset tracking and compliance, yet 60% of organizations struggle with effective IT asset management due to lack of structured governance and reporting. Learn how to maximize value using Base Level features before upgrading!

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Optimize ServiceNow ML Training the glide.platform_ml.api.csv_min_line system property & how lowering the 100K-row limit enhances speed/use. Machine learning
  • March 6, 2025

Optimize ServiceNow ML Training

Optimize ServiceNow ML Training the glide.platform_ml.api.csv_min_line system property in ServiceNow controls the minimum number of rows required for ML training using CSV input. By default, ServiceNow sets this to 100,000 rows, but reducing it can optimize training times and enable AI-driven decisions faster. Learn how to

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Predictive Change Mastery
  • March 6, 2025

Predictive Change Mastery

Predictive Change Mastery is revolutionizing Change Risk Management in ServiceNow. Organizations using Change Management Pro can reduce failed changes by 60% and unplanned downtime by 40%. Discover how to elevate from basic risk assessment to predictive intelligence for safer, smarter change management.

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Predictive Intelligence & ITSM
  • March 6, 2025

Predictive Intelligence & ITSM

Predictive Intelligence & ITSM to enhance efficiency in Knowledge Management, Agent Assist, Incident Management, Service Catalog, and Change Management. Organizations using AI-powered ServiceNow Predictive Intelligence see up to 30% reduction in incident resolution time and a 25% improvement in service desk efficiency. Learn how to configure

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New in Performance Analytics, organizations leveraging data-driven insights experience a 20% increase in operational efficiency and a 30% faster decision-making process. With the latest Xanadu release, AI-powered analytics elevate business intelligence, making real-time, predictive analytics accessible to every team. Explore how these cutting-edge enhancements can transform your strategy and drive measurable success.
  • March 2, 2025

New in Performance Analytics

New in Performance Analytics, organizations leveraging data-driven insights experience a 20% increase in operational efficiency and a 30% faster decision-making process. With the latest Xanadu release, AI-powered analytics elevate business intelligence, making real-time, predictive analytics accessible to every team. Explore how these cutting-edge enhancements can transform

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Simplify CSDM Amplify Value—and you immediately reduce outages, speed change, and unlock AI-ready operations. Gartner estimates poor data quality costs organizations $12.9M per year on average, while downtime often runs $5,600 per minute; therefore, disciplined modeling isn’t optional—it’s survival.
  • March 2, 2025

Workflow Data Integration Fabrics

Workflow Data Integration Fabrics are transforming businesses by unifying data across systems, reducing manual integration by up to 85%, and improving decision-making speed by 60%. Learn how leading providers like ServiceNow, Microsoft, and IBM are revolutionizing enterprise workflows with real-time, automated data access.

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A-Z Data Fabric Glossary Terminology
  • March 2, 2025

A-Z Data Fabric Glossary

A-Z Data Fabric Glossary helps you navigate the complex world of data integration, governance, and AI-powered analytics. With 80% of enterprise data trapped in silos and organizations losing $3.1 trillion annually due to poor data quality (Gartner), mastering these concepts is essential. Learn key terms like

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