Archives: Knowledge Base

MyNow Business Process Library replaces the NowCreate portal and fundamentally changes how enterprises govern, scale, and operationalize ServiceNow best practices. This expert guide explains what changed, why it matters now, and how organizations should adapt without losing control or consistency.

MyNow Business Process Library

MyNow Business Process Library replaces the NowCreate portal and fundamentally changes how enterprises govern, scale, and operationalize ServiceNow best practices. This expert guide explains what changed, why it matters now, and how organizations should adapt without losing control or consistency.

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ServiceNow SPM document templates

ServiceNow SPM document templates a complete, architect-level guide to ServiceNow SPM document templates, executive reporting automation, and portfolio governance.

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AutoTest Time to Value: AutoTest & AutoDocument is your solution for faster, smarter ServiceNow testing and documentation. With one test, you unlock reusable scripts, upgrade-ready validation, and auto-generated guides, videos, and reports—all without the manual effort.Quality Assurance Test Process: AutomatePro AutoTest: Getting Started

ServiceNow Test Automation Acceleration

ServiceNow Test Automation Acceleration Learn how to accelerate ServiceNow product testing using AutomatePro Content Packs step by step from import to enablement.

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Zeta’s Driver’s Seat AutoTest Leaders don’t just teach a tool—they transfer confidence. For ServiceNow process owners, developers, and QA teams by turning test automation into a practical, repeatable skill. Instead of forcing people to “figure it out” after LMS training, Zeta anchored learning in real manual tests and coached teams live through conversion—one step at a time, in two browser windows. As a result, teams stopped relying on click-through testing and started building reusable automated validations they could run on demand, bundle into regression packs, and trust through upgrades and clone-downs. This blueprint captures the method so you can replicate the results—and scale automation without burning out your experts.

AutomatePro 90% Time-To-Test Readiness

AutomatePro 90% Time-To-Test Readiness to uplevel your Agile Test productivity! Stop building tests from scratch. AutomatePro Content Packs deliver pre-configured, read-only automation logic to accelerate ServiceNow testing safely.

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Project Monthly Reporting Software

Project Monthly Reporting Software because Modern leaders demand project monthly reporting without PowerPoint chaos. See which platforms deliver clean dashboards, exports, and confidence.

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Stop the War-Room Tax: The immediate impact of ad hoc manual ServiceNow testing is that it slows delivery while increasing risk at the exact same time. Here’s what hits right away (often in the same sprint/release): Release delay: regression takes longer than planned, so the schedule slips. Coverage collapse: teams “test what they remember,” not what’s most critical. Compressed validation: business pressure forces a go-live anyway, so testing gets cut to fit the date. Escaped defects: issues slip into prod because manual checks are inconsistent and time-boxed. War-room activation: incidents trigger emergency changes, late-night calls, and leadership escalations. No defensible proof: audit/compliance evidence becomes screenshots, anecdotes, and scramble—rather than repeatable results. Customer trust damage: users experience outages, broken workflows, or degraded service quality—then confidence drops. Team burnout: heroics replace discipline, and attrition risk rises.

Stop the War-Room Tax

Stop the War-Room Tax by defining a manual SDLC testing MVP, then converting it into reusable ServiceNow automated regression test packs for every upgrade, clone-down, and product change.

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Financial Service Operations enabling Open Banking

ServiceNow FinOps & APO

ServiceNow Accounts Payable isn’t a standalone product—and that’s by design. Instead, AP is delivered through ServiceNow FinOps and Procurement workflows on the Now Platform, enabling automation, ERP integration, auditability, and cross-functional finance operations at scale. This article breaks down where AP actually lives in ServiceNow, what

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Security and IT Glossary Library, Tools, Processes, Networks, Application Impact Assessment,

CSM Runbooks or Playbooks

Global CSM teams outgrow “runbook-per-customer” fast. This guide compares CSM runbooks or playbooks and gives an executive scorecard for scale, governance, and agentic AI readiness.

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Chicagoland-HDI A Great 2025 Resources spotlight the people, practices, and AI-driven strategies redefining service leadership and IT support. Showcasing Chicago Service Excellence: HDI Chicagoland Illinois Chicagoland Website: https://hdc-chicagoland.silkstart.com/ Contact: Daniel Guinto Email: danielguintohdi@gmail.com

Chicagoland-HDI A Great 2025

Chicagoland-HDI A Great 2025 Resources spotlight the people, practices, and AI-driven strategies redefining service leadership and IT support. 2026 will be even better.

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Healthy Turkey Leftover Transformations

Healthy Turkey Leftover Transformations turn one turkey dinner into a week of no-waste, whole-food meals that nourish energy, support heart health, and reduce reliance on takeout. By repurposing turkey, vegetables, herbs, and bones into broth-based meals, this strategy makes healthy eating easier—and longer-lasting.

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