Dawn Christine Simmons
Dawn Christine Simmons
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DawnCSimmons 2
  • September 27, 2023

Ticket Handling Infographic FAQs

Ticket Handling Infographic FAQs of the key elements of ticket handling that should always be considered when handling IT Service Management Tickets. This is generic recommendations for the level of documentation requirements whether you are handling an Interaction, an Incident, or a Request. While the forms

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One-IT: Effective Ticket Handling
  • September 27, 2023

One-IT: Effective Ticket Handling

Effective ticket handling lies at the heart of our One-IT approach. It's more than just a task; it's a commitment to seamless support for our employees. From prompt acknowledgment to clear communication, each step plays a vital role in creating a positive experience. This excerpt delves

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SecOps Vulnerability Response Lifecycle
  • September 27, 2023

SecOps Vulnerability Response Lifecycle

SecOps Vulnerability Response Lifecycle a process guide to security vulnerability identification, assessment, and resolution.

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ITSM Capability Maturity Model
  • September 25, 2023

ITSM Capability Model- L1

In a world where technological landscapes are constantly evolving, the role of IT Service Managers has never been more critical. They are the architects of seamless operations, the guardians of customer experience, and the driving force behind continuous improvement. With a keen understanding of ITSM practices,

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Chat GPT FAQS
  • September 25, 2023

Chat GPT FAQS

Chat GPT FAQs: Discover answers questions about Chat GPT, the cutting-edge language model by OpenAI with insights, tips, and best practices.

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Chat GPT Awesomeness https://www.dawncsimmons.com/knowledge-base/category/chat-gpt/
  • September 25, 2023

Chat GPT Awesomeness

Chat GPT, a groundbreaking AI language model, with its advanced Natural Language Processing capabilities, this modern chatbot effortlessly navigates conversations, offering responses that are as natural as they are insightful. Powered by cutting-edge Artificial Intelligence, Chat GPT emerges as the pinnacle of language models, setting new

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DawnCSimmons 2
  • September 24, 2023

Strategic Portfolio Management FAQs

Discover the essential steps to effectively manage ideas within ServiceNow's Strategic Portfolio Management application. Learn how to seamlessly convert those ideas into actionable stories or epics, ensuring that every concept aligns with your strategic goals. Navigate through the review process with ease, and understand how feedback

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Strategic Portfolio Management Glossary
  • September 24, 2023

Strategic Portfolio Management Glossary

Strategic Portfolio Management Glossary featuring terminology, critical concepts, - Agile to Virtual Agent techniques.

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Public Sector Digital Services
  • September 23, 2023

Public Sector Digital Services

Public Sector Digital Services is a comprehensive platform meticulously tailored for public sector organizations. It empowers them with a diverse set of capabilities aimed at boosting efficiency, streamlining processes, and elevating citizen experiences.

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Digital Transformation Knowledge Base
  • September 23, 2023

Digital Business Transformation Knowledgebase

Digital Business Transformation Knowledgebase offers comprehensive ITSM, AI, Business Process, ServiceNow Best Practices, SecOps.

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