Dawn Christine Simmons
Dawn Christine Simmons
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Getting Started: Engagement Manager
  • September 23, 2023

Getting Started: Engagement Manager

Getting Started: Engagement Manager is an essential guide to project planning, key skills, requirements gathering, solution design.

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RACI View Collaborative Workspace -Change Risk Management and how ServiceNow helps with RIDAC on whats changing and its impact.
  • September 23, 2023

RIDAC: Strategic Portfolio Management

RIDAC: Strategic Portfolio Management - Discussing the risks, issues, dependencies, assumptions/actions, and changes.

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Proper Ticket Handling Imperative
  • September 22, 2023

Proper Ticket Handling Imperative

Proper Ticket Handling Imperative: In the fast-paced realm of IT, a well-structured ticketing system is not just a convenience; it's the cornerstone of efficient operations, compliance adherence, and proficient incident management. Its significance cannot be overstated, as both regulatory standards and best practices in ITIL Work

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COE for Human Resources
  • September 21, 2023

COE for Human Resources

COE for Human Resources: A guide for getting started. A HR Center of Excellence (CoE) is a specialized unit within the HR department that focuses on specific areas of HR expertise. COEs are a group of HR functions organized to establish best practices and develop critical support

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HR Glossary.
  • September 21, 2023

HR Glossary

HR Glossary: A-Z Human Resources glossary for clear definitions of key industry terms and acronyms. Enhance your HR knowledge today!

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Business Process Improvement Glossary
  • September 18, 2023

Business Process Improvement Glossary

Business Process Improvement Glossary: A-Z of key terms and concepts from "DMAIC" to "Value Stream Mapping," empowered Digital Business.

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Business Process Optimization Reviews
  • September 18, 2023

Business Process Optimization Reviews

Business Process Optimization Reviews: Beginning with the vision and end in mind. We conduct a Business Process Optimization Review to understand, align the purpose and benefits of evolving process. Defining a roadmap from current to future state, helps articulate and envision the potential impact on efficiency,

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AI: ServiceNow Virtual-Agent Chatbot
  • September 14, 2023

AI: ServiceNow Virtual-Agent Chatbot

AI: ServiceNow Virtual-Agent Chatbot commands the forefront of AI-driven chatbot technology, reshaping the landscape of IT service management. Its round-the-clock support slashes wait times, empowering users with immediate assistance. This dynamic tool expedites processes, empowers teams, and reduces support costs, whole boosting engagement.

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DawnCSimmons 2
  • September 11, 2023

Advanced Program Management

Advanced Program Management, a strategic approach to overseeing interconnected projects, aligning with organizational goals, and maximizing benefits.

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Broad Institute's AI for COVID-19 Solutions:
  • September 9, 2023

Broad’s AI COVID-19 Solutions

Broad Institute's AI for COVID-19 Solutions: In the battle against the global COVID-19 pandemic, the Broad Institute of MIT and Harvard stands out as a beacon of innovation and leadership. This research powerhouse employs cutting-edge Artificial Intelligence (AI) to spearhead initiatives, crafting impactful solutions to address

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