Knowledge Categorization “Find-ability”
Knowledge Categorization “Find-ability” is about defining necessary categorization and keep it simple to help find knowledge with efficient service categorization. Enhance the findability of your services with efficient service categorization. Streamline navigation and improve user experience by organizing services into meaningful categories. Boost productivity and user
Read More
Introduction to Knowledge Management
Introduction to Knowledge Management is a vast world of Knowledge with ServiceNow. In this guide, you will learn how to create, share, and manage valuable organizational knowledge. By implementing effective knowledge management practices, you can significantly improve service quality, reduce costs, and enhance overall efficiency. ServiceNow
Read More
AI: Knowledge Centered Support
itSMF brings Unleashing the Power of AI: Thursday July 12, 2023 1:00 PM EST, Noon CST, 10:00 AM PST. We are seeking a few more panelist to show and tell a bit about how they are making the future of AI with Knowledge Centered Support a
Read More
Financial Services Operations
Financial Services Operations Digital Transformation and Business Process Improvement is key to improve products and customer service experience. A recent McKinsey & Company found that, reengineering banking operations can lead to significant improvements in profitability and return more capital to shareholders. 1. Banking, insurance and wealth management
Read More
Community Crisis Resource Reference List
With Layoffs Impact, we are sharing resources for Careers, Crisis Management, Healthcare and Wellness.
Read More
Uber’s Call Center Security Social Engineering Massive System Breach
Enterprise level Businesses lose approximately $75B annually due to poor customer services. Social Engineering that compromises sensitive corporate information requires adequate use of training, tooling, and technology to deliver uncompromised service Experience. UBER SOCIAL ENGINEERING CALL CENTER SYSTEM HACK Uber is hot recent cautionary tale on
Read More