Archives: Knowledge Base

SaaS Compliance Frameworks serve as the bedrock of governance, risk, and compliance trust in the digital economy. This comprehensive guide accelerates your path to market by decoding the complex intersection of global regulations, Cloud Governance, and "Compliance as Code." Whether you are navigating the stringent requirements of HIPAA, FedRAMP, or the EU's NIS2, our master glossary provides the technical depth and strategic clarity required to transform regulatory hurdles into a powerful sales engine. Stop reacting to audits and start building a scalable, compliant future today.

SaaS Compliance Frameworks

SaaS Compliance Frameworks serve as the bedrock of governance, risk, and compliance trust in the digital economy. This comprehensive guide accelerates your path to market by decoding the complex intersection of global regulations, Cloud Governance, and "Compliance as Code." Whether you are navigating the stringent requirements

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Moveworks Advances ServiceNow AI

Moveworks Advances ServiceNow AI beyond chat by combining conversational intent with governed execution. Discover why workspaces—not chat alone—unlock scalable, trusted agentic AI.

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ServiceNow Zurich Agentic CSM Now Assist for Customer Service Management (CSM) incorporates generative AI capabilities to streamline customer service processes by summarizing case notes, chat transcripts and generating resolution notes, chat and email reply recommendations, KB generation from multiple articles, Prompt configurability and Skill kit while also improving the self-service experience for end users by helping them find answers to their questions.

ServiceNow Zurich Agentic CSM

ServiceNow Zurich Agentic CSM signals a shift from managing cases to preempting issues. In this Zurich release report, you’ll map Agentic AI + governance guardrails to real outcomes: higher Autonomous Resolution Rate (ARR), faster customer resolutions, and safer automation powered by Workflow Data Fabric and RaptorDB.

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Legal and Contract Operations modernizes how legal teams handle requests, contracts, approvals, and obligations—replacing email chaos with structured workflows, self-service, visibility, and measurable turnaround time.

Legal and Contract Operations

Legal and Contract Operations modernizes how legal teams handle requests, contracts, approvals, and obligations—replacing email chaos with structured workflows, self-service, visibility, and measurable turnaround time.

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erviceNow Knowledgebase Dashboard Metrics follow a closed-loop lifecycle: Knowledge is authored, reviewed, and published Users, agents, and AI consume knowledge Dashboards capture behavior, outcomes, and gaps Insights inform content improvement and AI tuning Knowledge quality improves, AI confidence increases Because of this loop, dashboards are not retrospective reports—they are real-time steering controls for digital service operations.

ServiceNow Knowledgebase Dashboard Metrics

ServiceNow Knowledgebase Dashboard Metrics power AI trust, deflection, and Agent Assist. Compare licenses, metrics, and Zurich features in this guide.

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ServiceNow Now Assist for CSM embeds generative AI into customer service workflows to accelerate resolution, improve CX, and scale knowledge-driven support.

CSM AI/CX Journey

CSM AI/CX Journey starts with rethinking how service is designed, delivered, and experienced. As customer expectations rise and GenAI accelerates, traditional Customer Service Management (CSM) and Service Management (ITSM) models break down—delivers traditional service standards but falls short in creating the “Uber” or “Amazon” experience our

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AI-ready CSM taxonomy modern CSM success demands a clean, AI-ready taxonomy. This guide shows you how to translate legacy taxonomies into a streamlined ServiceNow model using intent-driven design, capability mapping, and a proven workbook structure.

AI-ready CSM taxonomy

AI-ready CSM taxonomy modern CSM success demands a clean, AI-ready taxonomy. This guide shows you how to translate legacy taxonomies into a streamlined ServiceNow model using intent-driven design, capability mapping, and a proven workbook structure.

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Sales Contract Management Pro is part of ServiceNow® CRM Advantage- Sales and Order Management (SOM) suite of applications that manages the entire product sales lifecycle from lead capture to order fulfillment and post-sale services—all on the Now Platform. It unifies lead, quote, contract, order, fulfillment, and renewal workflows into one continuous value stream instead of scattered CRM, CPQ, and ERP silos.

Sales Contract Management Pro

Sales Contract Management Pro transforms ServiceNow SOM into a powerful, end-to-end CLM engine, helping sales, legal, and ops teams streamline quotes, contracts, orders, and renewals with AI-driven visibility, faster approvals, and data-driven decision making.

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ServiceNow InnovationLabs Data Quality is a centralized application built on the Now Platform that provides an end-to-end lifecycle for: registering data assets profiling data health creating and managing rules aligned to standard quality dimensions scheduling recurring checks triggering alerts or incidents when quality drops reporting scores and trends in a unified workspace In short: it brings data inventory, measurement, controls, and accountability into one operational experience.

ServiceNow InnovationLabs Data Quality

ServiceNow Data Quality in Innovation Labs helps you register assets, profile data, apply rules, and automate monitoring for trusted analytics and safer AI. See it live at the Toronto World Forum Demo, then download it from the Innovation Labs for free.

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