A pivotal ServiceNow advancement now rises: the Raptor Workflow Data Platform within the Now Platform. Not only does it bridge high-performance data management with advanced workflow capabilities, but it also drives a new era of enterprise efficiency. Introduced with the Xanadu release, the Raptor platform seamlessly integrates into operations, while simultaneously delivering substantial upgrades in data processing, real-time analytics, and AI-driven functionality.

Why is it a Big Deal?

1. Faster Performance: RaptorDB significantly improves the speed of transactions and data processing. Businesses can now pull reports, analytics, and lists 27 times faster, helping them make quicker decisions. Additionally, it boosts overall transaction speed by 53% and allows three times the usual throughput—meaning more tasks can be processed at once.
2. Better Support for AI and Automation: The platform plays a key role in ServiceNow’s push toward more AI-powered workflows. It enables new AI agents to run autonomously, diagnosing issues, managing tasks, and automating processes without needing constant human intervention. This kind of automation can save time, reduce errors, and improve efficiency across departments like IT, customer service, and HR.
3. Seamless Data Migration: For organizations already using ServiceNow, the transition to RaptorDB is designed to be easy, with minimal disruption. This makes it attractive to businesses looking to upgrade without the usual headaches of complex data migrations.
4. Scalability for the Future: As businesses generate more data and rely heavily on real-time insights, RaptorDB ensures they can scale their operations smoothly. It’s built to handle high volumes of data efficiently, positioning ServiceNow as a more robust platform for future needs.

Why the Raptor Workflow Data Platform Matters

In simple terms, the Raptor Workflow Data Platform makes ServiceNow faster, smarter, and more reliable. Moreover, it empowers organizations to handle vast amounts of data efficiently, while also leveraging automation to cut down on manual work. At the same time, it streamlines system upgrades with ease—delivering critical advantages for businesses determined to stay competitive in today’s fast-paced environment.

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How RaptorDB Advances AI and Automation

In addition, this shift to RaptorDB aligns seamlessly with ServiceNow’s increasing focus on AI and automation. As a result, it powers autonomous AI agents that operate across IT, customer service, HR, and procurement workflows. These agents make intelligent decisions, manage tasks independently, and continuously improve processes.

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The Bottom Line: From Tools to Partners

Most importantly, this proactive approach ensures AI agents aren’t just passive tools. Instead, they become active participants—driving efficiency, enhancing user experiences, and delivering seamless outcomes throughout the enterprise.

By building on flexible data migration capabilities, RaptorDB simplifies adoption for organizations, reducing friction during the transition. As a result, this platform not only boosts ServiceNow’s operational efficiency but also underscores the company’s strategy of delivering faster, more intelligent business outcomes without additional infrastructure investment.

How do Get Raptor on your Personal Developer Instance

To get RaptorDB on your ServiceNow PDI:

1. Update to the Xanadu Release: Ensure your instance is running the Xanadu release. Check for updates in your instance settings if not automatically applied.
2. Optional Pro Features: Contact ServiceNow if you want access to advanced RaptorDB features via the Lighthouse Program or Pro-tier licensing.
3. Enable Plugins: Navigate to System Definition > Plugins and enable relevant RaptorDB components to activate the platform.
4. Verify Setup: Ensure your workflows and configurations are compatible with RaptorDB to avoid issues after transitioning from MariaDB.

Other Raptor Workflow Data Platform Resources

• AI-Powered Xanadu & RaptorDB – Dawn Christine Simmons (dawncsimmons.com)
• AI: ServiceNow Virtual-Agent Chatbot – Dawn Christine Simmons
• Artificial Intelligence A-Z Glossary
• Generative AI- Now Assist – ServiceNow
• Predictive Intelligence (servicenow.com)
• RaptorDB – ServiceNow
• ServiceNow’s Xanadu release adds AI Agents, RaptorDB Pro Constellation Research Inc.
• Trusted Data Quality Dimensions – Dawn Christine Simmons
• Virtual Agent – Tips for Implementation success – ServiceNow Community
• What you need to know to jumpstart Virtual Agent