MyNow Business Process Library response to demands to deliver a clear platform decision for scale, risk, and growth. This represents ServiceNow Best Practices expert knowledge written for enterprise leaders who must decide how and where business process knowledge is created, governed, and operationalized inside ServiceNow—not just documented.

MyNow what matters, in one place. Explore MyNow, your personalized experience for quick, centralized access across properties. MyNow is basically ServiceNow’s customer portal dashboard—a single place to make sure reference data is accurate, up to date, and proven support, tasks, and NowPlatform product info.

What’s inside MyNow

ServiceNow has launched Best Practices as a unified destination site for all ServiceNow implementation and delivery guidance for ServiceNow customers and partners Best Practices.

• Widget-based experience: Add, move, and reorder widgets to control the layout and surface what matters most.
• Unified info hub: Pulls together key updates from ServiceNow digital properties so you get one connected view (support, to-dos, products).
• Customizable homepage: Lets you choose what you see first, so your homepage matches your priorities.

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Strategic Context: Why MyNow Best Practices Library Advanced Offering Exists

NowCreate guided decisions. MyNow operationalizes them.

From Documentation to Operating Leverage

Enterprises no longer adopt process frameworks for documentation alone. Instead, they pursue operating leverage through platform-native process guidance, ServiceNow best practices, and enterprise process standardization.

As organizations scale digital workflows, accelerate AI-assisted execution, and strengthen process governance, the gap between process intent and process execution quickly turns into measurable risk. Consequently, documentation that lives outside the ServiceNow platform creates friction. Meanwhile, execution without authoritative guidance increases process drift, inconsistency, and rework.

Where MyNow Best Practices Library Leads

MyNow leads from design through execution and optimization.

• Embeds process assets directly into the platform
• Supports continuous improvement, ownership, and reuse
• Enables operational visibility and AI readiness

This matters when execution, scale, and governance drive value.

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Why NowCreate Legacy Guidance No Longer Scales

Previously, NowCreate supported an era focused on standardization and advisory alignment. That model worked when implementations were slower and less interconnected. However, as environments grew more complex, teams needed guidance that could move with execution.

In contrast, the MyNow Business Process Library Advanced offering supports a new era—one optimized for operational visibility, clear ownership, and reusable execution patterns across portfolios and products.

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Why The Shift to MyNow Matters

MyNow Business Process Library exists because modern enterprises require execution-ready process guidance, not static documentation. Ultimately, this evolution exists because it accelerates digital enterprise outcomes:

• Scale: how quickly teams adopt, adapt, and extend ServiceNow processes
• Risk: how consistently policies, controls, and compliance standards are applied
• Governance: who owns process truth and how enforcement occurs
• Growth: how effectively process knowledge enables automation, analytics, and AI

Business Process Library: NowCreate to MyNow Best Practices

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Feature Rubric NowCreate> MyNow

Dimension	NowCreate	Best Practices Library
Primary Business Driver	Advisory alignment	Operational execution
Complexity & Scale	Moderate, project-based	High, enterprise-wide
Risk & Governance Exposure	Indirect	Direct and enforceable
Ownership Model	Centralized guidance	Distributed, accountable
Visibility & Control	Static reference	Dynamic, role-based

Here’s the clear, practical way to find ServiceNow project assets and story downloads in MyNow today, mapped directly to what you used to do in NowCreate—without the marketing fog.

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The short answer (important)

There is no single “Download Assets” hub in MyNow like NowCreate had.
Instead, ServiceNow distributed those assets across multiple MyNow locations, each tied to execution, not methodology.

That shift is intentional.

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Where NowCreate assets live now in MyNow

1️⃣ Best Practices Library Search (BPL) – Primary replacement

This is the closest functional match to NowCreate.

Path : MyNow → Best Practices → Search for Business Processes you care about

What you’ll find

• End-to-end process guidance (ITSM, SPM, HRSD, CSM, etc.)

For Example, search for Strategic Portfolio Management SPM

Continuing our Journey in Strategic Portfolio Management (SPM), Instead of downloading one at a time, you can become an expert referencing using the bulk asset download for the resources you care about.

• Downloadable artifacts:
  • Word process documents (Examples)
    • Strategic Planning Process Guide
    • Test Management 2.0 Creating Test Plan Guide)
  • Flow diagrams
  • Power Point Process Workshops
    • EAP Process Workshop Presentation
    • Strategic Planning – Process Workshop
  • RACI models
  • Control and governance guidance

Alternatively, you can download a single asset, like we did with NowCreate Before. Our Crowd Favorite, Starter Stories. Continuing our example, here are the SPM Starter Stories.

• Story-ready content you can convert into:
  • Agile stories
  • Acceptance criteria
  • Configuration tasks

Key difference from NowCreate

• Assets are embedded per process, not bundled per phase
• Downloads appear inside each process page, not as a bulk pack

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2️⃣ Guided Setup / Product Guides – Module-specific assets

These replace NowCreate’s role-based setup packs.

Path

MyNow → Products → Select Product → SPM Recommended Implementation Sequence Guided Setup

What you’ll find

• Setup checklists
• Configuration steps
• Reference documentation
• Occasional downloadable templates (less consistent than BPL)

Best use

• Early implementation steps
• Upgrade preparation
• Feature enablement validation

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3️⃣ MyNow Tasks & Recommendations – Operational lens

This is new and did not exist in NowCreate.

Path

MyNow → Home

What it does

• Surfaces recommended actions based on:
  • Your role
  • Your products
  • Your instance telemetry
• Links back to:
  • BPL assets
  • Product docs
  • Setup steps

⚠️ This is not an asset library—it’s a contextual launcher.

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4️⃣ Docs & Knowledge (Supplemental)

MyNow → Documentation

Use this for

• Reference details
• API/configuration specifics
• Edge cases

Avoid

• Treating it as a project delivery asset source (it isn’t)

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✅ Step 1: Use BPL as the system of record

• Bookmark your core processes
• Download and store artifacts centrally

✅ Step 2: Create a local project asset library

Recommended structure:

/Project Assets
  /Process Guides (from BPL)
  /Agile Stories
  /Acceptance Criteria
  /RACI
  /Controls & Governance

✅ Step 3: Convert BPL content into execution artifacts

• Stories (SPM / Agile)
• Acceptance criteria
• Test scenarios
• Automation candidates

This aligns perfectly with SPM, Agile 2.0, and AI-ready execution.

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Why ServiceNow retired the old NowCreate model

• NowCreate optimized intent-to-design
• MyNow optimizes design-to-execution
• AI, automation, and telemetry require process-embedded guidance, not static packs

So the assets didn’t disappear—they were re-anchored to where work actually happens.

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Quick comparison (old vs new)

Capability	NowCreate	MyNow
Central asset packs	✅ Yes	❌ No
Process-embedded downloads	⚠️ Limited	✅ Yes (BPL)
Role-based execution guidance	⚠️ Partial	✅ Strong
AI & telemetry alignment	❌ No	✅ Native
Scales for enterprise ops	❌ Weak	✅ Strong

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Bottom line

If you’re looking for story downloads, process docs, and reusable assets:
➡️ Start with MyNow → Business Process Library
➡️ Build your own curated delivery library on top

That’s the new operating model—and it’s far more scalable.

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🔁 Unified Mapping Table

Module	NowCreate Asset Style	MyNow Replacement	Best Practice
SPM	Portfolio packs	Process-level SPM BPL	BPL → SPM
ITSM	ITIL PDFs	Incident / Change BPL	BPL → ITSM
HRSD	HR lifecycle docs	HRSD BPL processes	BPL → HRSD
CSM	Journey packs	Case lifecycle BPL	BPL → CSM

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Practical Takeaway for Enterprise Platform & Process Leaders

If your mandate includes scale, risk reduction, and AI readiness, MyNow Business Process Library must be your execution backbone. The strongest enterprises start designing clear ownership boundaries that let strategy inform execution—without slowing it down.

Other MyNow Business Process Library Resources

• 6 AI Priorities for Investment Firms – ServiceNow Blog
• Best Practices – Organizational Change Management Preparation Asset | ServiceNow
• Best Practices – How governance & organizational change management enable success
• Effective Business Process Consultancy
• How to know a business process is ripe for agentic AI | CIO
• Human-Centered Excellence Teams
• Innovation Lab – ServiceNow Community
• ServiceNow AI Research
• ServiceNow University | ServiceNow