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Watch List
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Blog
- 2021: VP Harris Inauguration Elevates Diversity and Executive Leadership
- Covid Cyber Employment Fraud: $Millions in Job Fraud, $Billions in Unemployment Fraud. Recruiters and Jobseekers Paradigm shift
- Does Post Covid Demand, "Evolve or Fold" Data Strategy?
- World Talent Economy Forum on Global Competitiveness
- Jobs n Career Success: Employment News
- CMDB Corporate Governance for Publicly Held Companies
- Top Trends in Project Management
- Microsoft Teams Tripping Transcription Tenancy.
- Uber's Call Center Security Social Engineering Massive System Breach
- Community Crisis Resource Reference List
- AI: Knowledge Centered Support
- Review and Approve Knowledge
- ChatGPT Ethics and FTC
- Imperative: Governance Risk Compliance
- Gamifying ITSM Excellence
- AI Revolutionizes Service Management
- GRC Industry Reference Matrix
- Walk Up Experience- Design-To-Deliver
- AI & GRC Defense Against Security-Data Breach
- 5-Step Policy-Compliance Risk Management
- Vulnerability Remediation RACI
- Be Your Best-Self Strategies
- Knowledge is AI-Power
- Artificial-Intelligence in Employment-Fraud Exploits
- RIDAC Log Management
- Broad's AI COVID-19 Solutions
- Embracing Equity in IT Service Management
- ITSMF: Erik Bock, Digital Business
- ServiceNow World: Chicago Wednesday, 11/02
- Today's HR Super Trends
- Empty Nester Creates Meaningful Mother's Day
- Constructive Feedback from Destructive Work Environment
- Noir and Grit: This is The Batman
- March of International Women and Creating Ideas that bring Hope, Opportunity and Transformation
- IT Service Management News and Views
- Eye Strain: Modern Sources and Solutions
- Remembering Paradise by the iconic Meatloaf (Dead at 74 of COVID)
- Covid and Omicron 911, That was my Emergency
- Fresh Juicing for Healing: Dawn's COVID Part 2 (Omicron edition)
- Facebook's Response to "Whistleblower Protection Program" is new brand, MetaVerse
- Senate Hearing on Facebook Transparency an Accountability
- October 2021: Facebook's Platform Challenges
- Strategies to Stop Cyber Crime & Bullying
- San Francisco Bay Area: ITSMF News
- SNL lessons, hosted by Elon Musk
- 5 Ways to Create Opportunity with Social Leadership
- Happy Saint Patrick's Day
- INTERNATIONAL WOMEN'S DAY EDITION: Celebrating our World's Leaders
- Tribute In Memory: Heartland Rock Icon- Michael Stanley
- Middle East's Top CIO50 Innovation Leaders. #7 is the most visionary Healthcare CIO, I've worked with.
- TOP TIPS: Attracting LinkedIn Viewers
- Show Remaining Articles (36) Collapse Articles
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ServiceNow
- Gamifying ITSM Excellence
- AI Revolutionizes Service Management
- GRC Industry Reference Matrix
- AI & GRC Defense Against Security-Data Breach
- Strategic Portfolio Management FAQs
- Service Catalog Process FAQs
- Demystifying Taxonomy Categorization
- Role of CMDB-Management Service-Owner
- Comparing ServiceNow-Strategic-PM to Microsoft-PM
- AI and Improved Knowledgebase-Search
- Efficient Workday to ServiceNow Integration
- ServiceNow Executive Reporting Approaches
- CMDB Health Dashboard
- Comparing GRC & IRM
- Accelerate ServiceNow-Knowledge with Microsoft-Word
- SPM Risk Management Process
- Raptor Workflow Data Platform
- SPM Collaborative Workspaces
- Remote Support Success Strategy
- Knowledge after-Party #100DaysOfServiceNow
- Generative AI in ServiceNow-SPM
- Knowledge is AI-Power
- ServiceNow World: Chicago Wednesday, 11/02
- Optimize ServiceNow ML Training
- Known Error Process Essentials
- Zero Copy Powers Performance
- Careers Figma‑Powered ServiceNow
- RaptorDB Demo Data Anonymization
- Workspaces vs Service Portal
- CSM AI/CX Journey
- Salesforce vs ServiceNow SOM
- Agile Story Improvement Strategies
- MyNow Business Process Library
- SPM Enterprise Agile Planning
- Show Remaining Articles (19) Collapse Articles
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Getting Started
- Introduction to Knowledge Management
- Knowledge Categorization "Find-ability"
- Productivity: Service Operations Workspace
- Conduct A Windows-Security Scan
- Burp Suite Professional & Web Security Process
- BMC Remedy ITSM Reference
- AI: ServiceNow Virtual-Agent Chatbot
- COE for Human Resources
- Getting Started: Engagement Manager
- One-IT: Effective Ticket Handling
- Service Catalog Order Guides
- Employee Journey Management ServiceNow
- Productivity Tips for Knowledge-Users
- TikTok for Digital Leaders
- Master Social Video Editing
- Understanding Security Encryption Standards
- Agent Assist Setup
- Optimize ServiceNow ML Training
- Known Error Process Essentials
- ESL ChatGPT Prompt Tips
- Expert Business Process Overview
- Customer Relations Management (CRM)
- Project and Portfolio Management
- Agile Story Improvement Strategies
- MyNow Business Process Library
- ITIL5 AI Service Management
- ServiceNow AI CSM Roadmap
- ServiceNow SPM PowerPoint Template
- Incident Logging Saves Lives
- Show Remaining Articles (14) Collapse Articles
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FAQs
- Knowledge Categorization "Find-ability"
- Understanding Clop Ransomware Mitigation
- Strategic Portfolio Management FAQs
- Chat GPT FAQS
- Ticket Handling Infographic FAQs
- Service Catalog Process FAQs
- Role of CMDB-Management Service-Owner
- How-To Import ServiceNow Stories 🚀
- TikTok for Digital Leaders
- Mastering Telecommuting Efficiency
- Zero Copy Powers Performance
- Expert Business Process Overview
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Strategic Portfolio Management
- Understand ServiceNow's 2 SPMs
- Comparing ServiceNow-Strategic-PM to Microsoft-PM
- Efficient Workday to ServiceNow Integration
- ServiceNow Executive Reporting Approaches
- Strategic PPM Risk Management
- SPM Risk Management Process
- Project and Portfolio Management
- Agile Story Improvement Strategies
- MyNow Business Process Library
- ServiceNow SPM PowerPoint Template
- SPM Enterprise Agile Planning
-
AutomatePro
- Articles coming soon
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Glossary Reference
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ITSM
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Service
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Overview
- Productivity: Service Operations Workspace
- GE Change Acceleration Process
- Overview: Employee Center Pro
- SOX Control-Management and Attestation
- RIDAC: Strategic Portfolio Management
- Advanced Program Management
- AI: ServiceNow Virtual-Agent Chatbot
- Business Process Optimization Reviews
- Proper Ticket Handling Imperative
- Employee Journey Management ServiceNow
- Expert Business Process Overview
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UAT
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Healthcare
- GRC Industry Reference Matrix
- Broad's AI COVID-19 Solutions
- Eye Strain: Modern Sources and Solutions
- Covid and Omicron 911, That was my Emergency
- Fresh Juicing for Healing: Dawn's COVID Part 2 (Omicron edition)
- Domestic Violence Long-Covid Fainting
- Long Covid/DV Syncope
- Healthy Turkey Leftover Transformations
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Chat GPT
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Security Operations (SecOps)
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Agile
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Knowledge Management
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Workday
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Network Connectivity Solutions
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Business Process Methodologies
- Strategic PPM Risk Management
- AI’s Emergent Governance Ethics
- C-Suite CxO ChatGPT Prompts
- Known Error Process Essentials
- Workspaces vs Service Portal
- Business Process Consultant Careers
- Expert COE Strategy Prompts
- Expert Business Process Overview
- Agile Governance Guardrails
- Project and Portfolio Management
- MyNow Business Process Library
- ITIL5 AI Service Management
- AI-Women Elevate After Milan-Olympics
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Service Catalog & Request Management
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Artificial Intelligence
- Agent Assist Setup
- CSM AI/CX Journey
- ESL ChatGPT Prompt Tips
- Expert COE Strategy Prompts
- Master Social Video Editing
- NEOM Innovation Creates Opportunity
- Prompt-Powered Business Solutions
- RaptorDB Demo Data Anonymization
- AI-Women Elevate After Milan-Olympics
- Claude Demand Outage 03/02/2026
- ServiceNow AI CSM Roadmap
- Iterate With Claude AI
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Integrated Risk Management
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Microsoft
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AI: Generative Artificial Intelligence
- Mastering iPhone 16 AI
- Raptor Workflow Data Platform
- Agent Assist Setup
- AI’s Emergent Governance Ethics
- Master Data Quality Dimensions
- Prompt-Powered Business Solutions
- C-Suite CxO ChatGPT Prompts
- Mastering Uniqueness & Consistency
- ESL ChatGPT Prompt Tips
- NEOM Innovation Creates Opportunity
- RaptorDB Demo Data Anonymization
- Expert COE Strategy Prompts
- Claude Demand Outage 03/02/2026
- ServiceNow AI CSM Roadmap
- Iterate With Claude AI
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Global News & Views
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Digital Business Process
- SPM Collaborative Workspaces
- Connect Collaborate Create Knowledge
- MasterCard's AI-Powered Fraud Detection
- Effortless QR Code Creation
- Transformation: Success from Setbacks
- LinkedIn Digital-Success Enablement
- Digital-Transformation Leader: David Pultorak
- Business Process Design Excellence
- AI’s Emergent Governance Ethics
- Understanding Inclusive Global Communication
- Mastering Uniqueness & Consistency
- NEOM Innovation Creates Opportunity
- RaptorDB Demo Data Anonymization
- Workspaces vs Service Portal
- Expert Business Process Overview
- Agile Governance Guardrails
- Project and Portfolio Management
- MyNow Business Process Library
- Show Remaining Articles (3) Collapse Articles
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Generative AI
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Jobs n Career
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Design
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Success & Motivation
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Team
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Cyber Security
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Success and Miotivation
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Apple
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TikTok
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Governance, Risk, Compliance
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IT Operations Management
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HRSD
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UI and UX
- Articles coming soon
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Data Management
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Financial and Procurement
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Figma
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Google
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Healthy Inspirations
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RaptorDB
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Neurodiversity
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Sales Order Management (SOM)
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Customer Service Management
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Legal and Contract Operations
- Articles coming soon
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Market Comparison
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Agile DevOps CI/CD
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Jira
- Articles coming soon
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Foodies Corner
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ITIL
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Claude
San Francisco Bay Area: ITSMF News
San Francisco Bay Area’s Local Interest Group, IT Service Management Forum showcases the best of Silicon Valley Innovation in our ITSMF Best Practices network representing the San Francisco Bay Area to the Far East Bay. We welcome you to join our online events from anywhere in the world. If your travels bring you to the Bay Area, join us in local networking events.
Multi-City IT Best Practices Joint Event: IT Service Management Forum and Help Desk Institute – San Francisco Bay Area, Los Angeles Area, and Seattle Metro Area.
June 23: ServiceDesk Health Check
June 23, 2021, from 11:15-12:30 PST. Join this powerful working joint session with ITSMF Los Angeles and Silicon Valley and HDI San Francisco and Seattle!! Build A ServiceDesk Health Check, featuring former USMC Veteran and Service Leader, Tony North, who helps customers build a modern service experience, as well as to adopt digital and cloud technology-oriented Service Desk.
Tony’s experience of deploying ServiceDesk solutions includes;
- HEAT (Ivanti)
- Magic Solutions (BMC)
- RightAnswers (ServiceNow)
Tony has developed an easy method that works for all products, but helping to improve Maturity of Systems and Processes.
To view the group event details, please click the link below:
https://www.itsmfusa.org/events/EventDetails.aspx?id=1529890
San Francisco Bay Area IT Quick News
- SVs Improving Employment Rate
- Apple’s Sunnyvale Expansion
- SJ Mercury News: IT Office Space
- Top 15 SV Big Tech Giants
- Forbes: ReInventing Innovation
- Cisco Advances in DNA Center AI
- IT Return to Work Social Incentives
- Goldman “buy list” for ServiceNow
- Santa Clara County reopens 6/15
- Big Tech Remote Work Evaluation
- Google’s $+Billion Mega Campus
- Kaiser Permanente Covid Vaccines
- NetApp In Santana Row, San Jose
- Upwork HQ move to San Francisco
- The Tech Interactive is Reopening
- Salesforce Shapes Tech with Slack
- Tesla’s Model S Plaid Tech Eco Car
- CNN: Post Pandemic Silicon Valley
IT Service Management Industry
- Advantages of ITOM Adoption
- AI Chatbot Support Trend
- AI in Healthcare Industry
- AI in Service & Ops Management
- Best Practices for COEI
- Business IT Alignment
- Cloud ITSM Market Worldwide
- CMDB Growth Post Covid
- Continuous Process Improvement
- Digital Transformation COE
- Green Cloud Computing
- Innovation Intelligent Automation
- ITSM: 5 Trends to Watch
- ITSM Magic Quadrant Leaders
- Modern Enterprise CMDB Focus
Silicon Valley IT Service Management Forum Post Covid Relaunch
With many San Francisco Bay Area Businesses preparing to open, the Silicon Valley IT Service Management Forum is preparing its Post COVID relaunch and member outreach. We focus on showcases the best of Silicon Valley IT Service Management Innovation, and in this Post COVID era, our relaunch will focus on primarily Webinar Community based events and as Bay Area Businesses start to open, let us discuss hosting in-person networking event’s to celebrate your return to business.
Contact us if you are:
- interested in participating in our board of directors or volunteering to help organize our calendar of events
- interested in sponsoring an in person event at your office
- participating as a panelist or presenter in our Best Practices Webinar Social Experience
- helping us organize a regular open forum tech talk zoom call
To get more involved in San Francisco Bay Area ITSMF, for board participation, hosting a virtual event, proposing a topic to present, or sharing hiring leads, please contact ITSMF President Dawn Simmons (Khan) on ITSMF USA Profile, LinkedIn or dcsimmons@soinnovatesolutions.com.
Diversity- Executive Women’s Network | Global Recruiting Professionals | Vouch4Vets
Best Practices- AI and RPA Network | InfoSec Cyber Fraud Prevention | SF Bay ITSMF