-
Watch List
-
Blog
- 2021: VP Harris Inauguration Elevates Diversity and Executive Leadership
- Covid Cyber Employment Fraud: $Millions in Job Fraud, $Billions in Unemployment Fraud. Recruiters and Jobseekers Paradigm shift
- Does Post Covid Demand, "Evolve or Fold" Data Strategy?
- World Talent Economy Forum on Global Competitiveness
- Jobs n Career Success: Employment News
- CMDB Corporate Governance for Publicly Held Companies
- Top Trends in Project Management
- Freshwork's Multichannel vision for FreshService (ITSM)
- Microsoft Teams Tripping Transcription Tenancy.
- Uber's Call Center Security Social Engineering Massive System Breach
- Community Crisis Resource Reference List
- Financial Services Operations
- AI: Knowledge Centered Support
- Review and Approve Knowledge
- Predictive Intelligent Situational Awareness
- ROI: Demand AI Service Management
- ChatGPT Ethics and FTC
- Imperative: Governance Risk Compliance
- Gamifying ITSM Excellence
- AI Revolutionizes Service Management
- GRC Industry Reference Matrix
- Walk Up Experience- Design-To-Deliver
- AI & GRC Defense Against Security-Data Breach
- 5-Star ITSM Solutions
- Remedy to ServiceNow Migration
- 5-Step Policy-Compliance Risk Management
- Vulnerability Remediation RACI
- Be Your Best-Self Strategies
- Knowledge is AI-Power
- Artificial-Intelligence in Employment-Fraud Exploits
- RIDAC Log Management
- Broad's AI COVID-19 Solutions
- KAUST: AI-Healthcare Innovation
- Embracing Equity in IT Service Management
- ITSMF: Erik Bock, Digital Business
- ServiceNow World: Chicago Wednesday, 11/02
- Today's HR Super Trends
- Empty Nester Creates Meaningful Mother's Day
- Constructive Feedback from Destructive Work Environment
- Noir and Grit: This is The Batman
- Jeffrey Nicoll, CEO of JIT and ServiceNow Executive Strategist
- March of International Women and Creating Ideas that bring Hope, Opportunity and Transformation
- IT Service Management News and Views
- Eye Strain: Modern Sources and Solutions
- Remembering Paradise by the iconic Meatloaf (Dead at 74 of COVID)
- Covid and Omicron 911, That was my Emergency
- Fresh Juicing for Healing: Dawn's COVID Part 2 (Omicron edition)
- Facebook's Response to "Whistleblower Protection Program" is new brand, MetaVerse
- Senate Hearing on Facebook Transparency an Accountability
- October 2021: Facebook's Platform Challenges
- Strategies to Stop Cyber Crime & Bullying
- San Francisco Bay Area: ITSMF News
- SNL lessons, hosted by Elon Musk
- 5 Ways to Create Opportunity with Social Leadership
- Happy Saint Patrick's Day
- INTERNATIONAL WOMEN'S DAY EDITION: Celebrating our World's Leaders
- Tribute In Memory: Heartland Rock Icon- Michael Stanley
- Middle East's Top CIO50 Innovation Leaders. #7 is the most visionary Healthcare CIO, I've worked with.
- TOP TIPS: Attracting LinkedIn Viewers
- Show Remaining Articles (44) Collapse Articles
-
ServiceNow
- Financial Services Operations
- Gamifying ITSM Excellence
- AI Revolutionizes Service Management
- GRC Industry Reference Matrix
- AI & GRC Defense Against Security-Data Breach
- Strategic Portfolio Management FAQs
- Service Catalog Process FAQs
- DevOps & Change Velocity
- Demystifying Taxonomy Categorization
- Email-to-Incident is Costly Inefficiency
- Role of CMDB-Management Service-Owner
- ServiceNow Virtual Agent Chatbot
- Vulnerability Response Workspace Module
- Best of ServiceNow Vancouver
- Enhancing End-User Service Experience
- Comparing ServiceNow-Strategic-PM to Microsoft-PM
- AI and Improved Knowledgebase-Search
- Washington ESC or Knowledge Portal?
- Introducing Security Incident Response
- Vulnerability Response Test Plan
- Efficient Workday to ServiceNow Integration
- AutomatePro AutoTest: Getting Started
- AutomatePro AutoTest Custom-Testing
- ServiceNow Executive Reporting Approaches
- SPM Gantt Chart Presentation
- CMDB Health Dashboard
- Incident On-call Best Practices
- BA Product Update Process
- Getting-Started ServiceNow Timesheet Management
- ServiceNow Service Catalog Builder
- 10 Cool Features Standard-to-Pro
- Comparing GRC & IRM
- Starting ServiceNow GRC Process
- Accelerate ServiceNow-Knowledge with Microsoft-Word
- Managing Incident Surge Problems
- High Volume Incident-Management Strategies
- SPM Risk Management Process
- Pinned KB-Articles & deflection
- ServiceNow Document Management System
- Mastering Knowledge Article Pinning
- Persona Use & Administration
- AI-Powered AutomatePro & ServiceNow
- AutoPlan Release Setup Simplified
- AI: Dawn’s Demos AutomatePro
- Raptor Workflow Data Platform
- ServiceNow Xanadu AI Advantage
- SPM Collaborative Workspaces
- AI-Powered Xanadu & RaptorDB
- Explore AutomatePro Release 8.0.0
- Accelerating IRM & GRC
- Roadmap CMDB-HAM-SAM Value Recognition
- AutomatePro & ServiceNow Automated-Test
- Remote Support Success Strategy
- CMDB Powered Digital Transformation
- ServiceNow's Generative AI Revolution
- Knowledge after-Party #100DaysOfServiceNow
- Generative AI in ServiceNow-SPM
- Knowledge is AI-Power
- ServiceNow World: Chicago Wednesday, 11/02
- Jeffrey Nicoll, CEO of JIT and ServiceNow Executive Strategist
- AI-powered ServiceNow Tests
- Xanadu Upgrade: ServiceNow SPM
- Xanadu Upgrade: CMDB Plan
- AI Test-Powered ServiceNow
- Transforming Healthcare Software Catalogs
- Predictive Intelligence in ServiceNow
- California Wildfires: Lessons in Public-Sector Portals
- Impactful Incident Management Knowledge
- Starting ITSM Predictive Intelligence
- TPRM Business-Analyst Guide
- Robotic Process Automation Workflows
- Mastering Zing Search Optimization
- A-Z Data Fabric Glossary
- Workflow Data Integration Fabrics
- New in Performance Analytics
- Predictive Intelligence & ITSM
- Predictive Change Mastery
- Optimize ServiceNow ML Training
- HAM & SAM Base
- Foundations for Asset Management
- Xanadu Upgrade Drives Innovation
- Upgrades: AutoTest from ATF
- RaptorDB for Data Owners
- AutomatePro: Greenfield ServiceNow Strategies
- Build ServiceNow Data Fabric
- Visualize Governance Empower Decisions
- Data Fabric Governance & Quality
- Automated Test Platform Health
- AutomatePro AutoDocument from AutoTest
- UC: AutoTest & AutoDocument
- ServiceNow Collaborative Workspace Management
- ServiceNow User Experience Analytics
- AutomatePro: Ditch Manual Agile
- Master Collaborative Workspace Planning
- Master Figma Developer Handoff
- Figma Based Design Tokens
- Known Error Process Essentials
- SAFe Release Planning Process
- Agile Automation’s Unexpected Value
- ServiceNow Workflow Data Platform
- Zero Copy Powers Performance
- Accelerate GenAI Workspace Delivery
- Careers Figma‑Powered ServiceNow
- Accelerate ServiceNow AutoDeploy Value
- Simplify CSDM Amplify Value
- Epic Chicago World Forum
- AutomatePro 9.0.2 Breakthrough Features
- Manual Deployment Defect Loops
- Setting Up Agile Boards
- RaptorDB Demo Data Anonymization
- Workspaces vs Service Portal
- Agile Center of Excellence
- ServiceNow Workspace Data Migration
- Agile Board or VTB
- ServiceNow Collaborative Workspace Strategies
- Trustworthy Data Faster Automation
- Comparing Demand Management Processes
- ServiceNow Test Automation Policy
- AutoMate Service Catalog Requests
- AutoTest Capability Maturity Model
- New in AutomatePro 9.2.1
- ServiceNow Dreams in Figma
- Show Remaining Articles (107) Collapse Articles
-
Getting Started
- Introduction to Knowledge Management
- Knowledge Categorization "Find-ability"
- Productivity: Service Operations Workspace
- Conduct A Windows-Security Scan
- Burp Suite Professional & Web Security Process
- BMC Remedy ITSM Reference
- AI: ServiceNow Virtual-Agent Chatbot
- COE for Human Resources
- Getting Started: Engagement Manager
- One-IT: Effective Ticket Handling
- Service Catalog Order Guides
- Employee Journey Management ServiceNow
- Productivity Tips for Knowledge-Users
- Strategies for Manual Test
- TikTok for Digital Leaders
- Master Social Video Editing
- Understanding Security Encryption Standards
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
- Predictive Intelligence in ServiceNow
- TPRM: Solving Vendor Risk
- Agent Assist Setup
- Artificial Intelligence A-Z Glossary
- Predictive Intelligence Knowledge Service
- Setup Free Azure DevOps
- Robotic Process Automation Workflows
- Optimize ServiceNow ML Training
- Effective Business Process Consultancy
- Automate New Hire Access
- AutomatePro: Greenfield ServiceNow Strategies
- Build ServiceNow Data Fabric
- Microsoft Sync Sanity Saving
- ServiceNow User Experience Analytics
- Master Figma Developer Handoff
- Known Error Process Essentials
- ESL ChatGPT Prompt Tips
- ServiceNow Collaborative Workspace Strategies
- Expert Business Process Overview
- Show Remaining Articles (23) Collapse Articles
-
FAQs
- Knowledge Categorization "Find-ability"
- FAQs: Governance Risk Compliance
- Understanding Clop Ransomware Mitigation
- ServiceNow IRM SOX FAQs
- Strategic Portfolio Management FAQs
- Chat GPT FAQS
- Ticket Handling Infographic FAQs
- Service Catalog Process FAQs
- DevOps & Change Velocity
- Role of CMDB-Management Service-Owner
- Vulnerability Response Workspace Module
- How-To Import ServiceNow Stories 🚀
- Best of ServiceNow Vancouver
- Enhancing End-User Service Experience
- Washington ESC or Knowledge Portal?
- TikTok for Digital Leaders
- Mastering Telecommuting Efficiency
- Essential Laptop Migration Hacks
- AutomatePro A-Z Terminology Glossary
- Microsoft Sync Sanity Saving
- Zero Copy Powers Performance
- Expert Business Process Overview
- Show Remaining Articles (7) Collapse Articles
-
Strategic Portfolio Management
- Understand ServiceNow's 2 SPMs
- Comparing ServiceNow-Strategic-PM to Microsoft-PM
- Efficient Workday to ServiceNow Integration
- ServiceNow Executive Reporting Approaches
- SPM Gantt Chart Presentation
- Strategic Portfolio Management Foundations
- Timeline: ITBM to SPM
- SPM Project Templates
- SPM: Starting a Demand
- AutoMatePro AutoPlan Demand Management
- Strategic PPM Risk Management
- SPM Risk Management Process
- Xanadu Upgrade: ServiceNow SPM
- Xanadu Upgrade Drives Innovation
- ServiceNow Collaborative Workspace Management
- SAFe Release Planning Process
- Epic Chicago World Forum
- Setting Up Agile Boards
- Comparing Demand Management Processes
- ServiceNow Test Automation Policy
- Show Remaining Articles (5) Collapse Articles
-
AutomatePro
- AutomatePro AutoTest Reference
- AutomatePro AutoTest: Getting Started
- AutomatePro AutoTest Custom-Testing
- Autotest: Test-Run Defects
- Quality Assurance Test Process
- AutoTest Case Planning
- AutomatePro Functions and Permissions
- AutoMatePro AutoPlan Demand Management
- Introducing AutomatePro Control Console
- Troubleshoot AutoTest Run Issues
- QuickStart-AI Service Catalog Test
- 8.2 New AutoTest Features
- AutomatePro AutoTest Operations Process
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
- AI-Powered AutomatePro & ServiceNow
- AutomatePro Accelerated Agile Sprints
- Advanced ServiceNow Test Automation
- Costly Habit: Manual Test
- Transforming Healthcare Software Catalogs
- Upgrades: AutoTest from ATF
- BPC Heros & AutomatePro
- AutomatePro: Greenfield ServiceNow Strategies
- Automated Test Platform Health
- AutomatePro AutoDocument from AutoTest
- UC: AutoTest & AutoDocument
- AutomatePro: Ditch Manual Agile
- Agile Automation’s Unexpected Value
- Accelerate ServiceNow AutoDeploy Value
- Ignite Impact Driven CoE
- Epic Chicago World Forum
- AutomatePro 9.0.2 Breakthrough Features
- Manual Deployment Defect Loops
- Agile Center of Excellence
- AutomatePro Managed Service Value
- Comparing Demand Management Processes
- ServiceNow Test Automation Policy
- AutoMate Service Catalog Requests
- AutoTest Capability Maturity Model
- New in AutomatePro 9.2.1
- Show Remaining Articles (25) Collapse Articles
-
Glossary Reference
- Security and IT Glossary
- Guided After-Action Report
- Security-Operations GRC Glossary
- Artificial Intelligence A-Z Glossary
- Business Process Improvement Glossary
- HR Glossary
- Strategic Portfolio Management Glossary
- Service Catalog/Portal A-Z Glossary
- AutomatePro A-Z Terminology Glossary
- Healthcare Compliance Simplified Framework
- A-Z Data Fabric Glossary
-
ITSM
- ITSM Capability Model- L1
- One-IT: Effective Ticket Handling
- Service Catalog Order Guides
- Email-to-Incident is Costly Inefficiency
- CMDB Health Dashboard
- Incident On-call Best Practices
- Managing Incident Surge Problems
- High Volume Incident-Management Strategies
- Pinned KB-Articles & deflection
- Stockroom Asset Management Mastery
- Starting ITSM Predictive Intelligence
- Predictive Intelligence Knowledge Service
- Predictive Intelligence & ITSM
- Predictive Change Mastery
- Xanadu Upgrade Drives Innovation
- Best Approach Problem Management
- Epic Chicago World Forum
- Show Remaining Articles (2) Collapse Articles
-
Service
-
Overview
- Productivity: Service Operations Workspace
- GRC Managed Risk
- GE Change Acceleration Process
- Overview: Employee Center Pro
- SOX Control-Management and Attestation
- RIDAC: Strategic Portfolio Management
- Artificial Intelligence A-Z Glossary
- Advanced Program Management
- AI: ServiceNow Virtual-Agent Chatbot
- Business Process Optimization Reviews
- Proper Ticket Handling Imperative
- Public Sector Digital Services
- Employee Journey Management ServiceNow
- Expert Business Process Overview
-
UAT
- UAT- Approve or Reject Change
- Demo Service Catalog
- AutoTest Case Planning
- Strategies for Manual Test
- 8.2 New AutoTest Features
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
- AutomatePro Accelerated Agile Sprints
- Advanced ServiceNow Test Automation
- AutomatePro: Greenfield ServiceNow Strategies
- Epic Chicago World Forum
-
Healthcare
- GRC Industry Reference Matrix
- Broad's AI COVID-19 Solutions
- KAUST: AI-Healthcare Innovation
- Eye Strain: Modern Sources and Solutions
- Covid and Omicron 911, That was my Emergency
- Fresh Juicing for Healing: Dawn's COVID Part 2 (Omicron edition)
- Transforming Healthcare Software Catalogs
- Healthcare Compliance Simplified Framework
- Epic Chicago World Forum
- AI-Prompts for Cognitive Recovery
- Alexa Productivity: Cognitive Focus
- Domestic Violence Long-Covid Fainting
- Long Covid/DV Syncope
-
Chat GPT
- Chat GPT Awesomeness
- Prompt-Powered Business Solutions
- C-Suite CxO ChatGPT Prompts
- Brilliant Productivity ChatGPT Prompts
- ESL ChatGPT Prompt Tips
- AI-Prompts for Cognitive Recovery
- Expert COE Strategy Prompts
- ChatGPT Nonprofit Prompt Ideas
- ChatGPT Meeting Summary Automation
- Expert Business Process Overview
-
Security Operations (SecOps)
- SecOps Vulnerability Response Lifecycle
- Vulnerability Response Workspace Module
- Vulnerability Remediation RACI
- Security Incident Response Introduction
- Introducing Security Incident Response
- Vulnerability Response Test Plan
- High Volume Incident-Management Strategies
- Understanding Security Encryption Standards
- TPRM: Solving Vendor Risk
- BA Guide: Vulnerability Response
- Epic Chicago World Forum
- Modern SecOps Incident Response
-
Agile
- Agile Scrum Master Guide
- DevOps Automated Test
- Quality Assurance Test Process
- Getting-Started ServiceNow Timesheet Management
- Optimized Sprint Capacity Plan
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
- AutomatePro Accelerated Agile Sprints
- Advanced ServiceNow Test Automation
- AI-powered ServiceNow Tests
- 80% Outages: Unauthorized Change
- Upgrades: AutoTest from ATF
- Effective Business Process Consultancy
- CAP Agile Story Grooming
- Data Fabric Governance & Quality
- Automated Test Platform Health
- AutomatePro AutoDocument from AutoTest
- AutomatePro: Ditch Manual Agile
- Agile Automation’s Unexpected Value
- Manual Deployment Defect Loops
- Setting Up Agile Boards
- Agile Center of Excellence
- Agile Board or VTB
- Enablement Led CoE Wins
- New in AutomatePro 9.2.1
- Agile Governance Guardrails
- Show Remaining Articles (11) Collapse Articles
-
Knowledge Management
- Productivity Tips for Knowledge-Users
- AI and Improved Knowledgebase-Search
- Washington ESC or Knowledge Portal?
- Knowledge Management Pro Features
- Accelerate ServiceNow-Knowledge with Microsoft-Word
- Pinned KB-Articles & deflection
- ServiceNow Document Management System
- Mastering Knowledge Article Pinning
- Impactful Incident Management Knowledge
- Starting ITSM Predictive Intelligence
- Predictive Intelligence Knowledge Service
- Mastering Zing Search Optimization
- AI Demands: Data Stewards
- ServiceNow Collaborative Workspace Management
- Known Error Process Essentials
-
Workday
-
Network Connectivity Solutions
-
Business Process Methodologies
- Ideation: DaVinci Inspired Mind-Mapping
- Quality Assurance Test Process
- AutoTest Case Planning
- Managing Incident Surge Problems
- Strategic PPM Risk Management
- AI-Powered AutomatePro & ServiceNow
- Advanced ServiceNow Test Automation
- TPRM: Solving Vendor Risk
- A-Z Data Fabric Glossary
- Workflow Data Integration Fabrics
- New in Performance Analytics
- Effective Business Process Consultancy
- BPC Heros & AutomatePro
- AI’s Emergent Governance Ethics
- AutomatePro: Greenfield ServiceNow Strategies
- Build ServiceNow Data Fabric
- Microsoft Sync Sanity Saving
- CAP Agile Story Grooming
- Data Fabric Governance & Quality
- ServiceNow Collaborative Workspace Management
- Master Collaborative Workspace Planning
- AI Powered Excellence Centers
- C-Suite CxO ChatGPT Prompts
- Brilliant Productivity ChatGPT Prompts
- Known Error Process Essentials
- SAFe Release Planning Process
- Agile Automation’s Unexpected Value
- Ignite Impact Driven CoE
- Epic Chicago World Forum
- Workspaces vs Service Portal
- Agile Center of Excellence
- Business Process Consultant Careers
- Expert COE Strategy Prompts
- Expert Business Process Overview
- Comparing Demand Management Processes
- Enablement Led CoE Wins
- ServiceNow Test Automation Policy
- AutoTest Capability Maturity Model
- New in AutomatePro 9.2.1
- Agile Governance Guardrails
- Show Remaining Articles (25) Collapse Articles
-
Service Catalog & Request Management
-
Artificial Intelligence
- 10 Cool Features Standard-to-Pro
- Knowledge Management Pro Features
- QuickStart-AI Service Catalog Test
- Managing Incident Surge Problems
- Master Social Video Editing
- AI-Powered AutomatePro & ServiceNow
- AI Test-Powered ServiceNow
- Predictive Intelligence in ServiceNow
- Agent Assist Setup
- Artificial Intelligence A-Z Glossary
- Predictive Intelligence Knowledge Service
- Robotic Process Automation Workflows
- A-Z Data Fabric Glossary
- New in Performance Analytics
- BPC Heros & AutomatePro
- AI Demands: Data Stewards
- AutomatePro: Greenfield ServiceNow Strategies
- Data Fabric Governance & Quality
- AutomatePro: Ditch Manual Agile
- Prompt-Powered Business Solutions
- ESL ChatGPT Prompt Tips
- Ignite Impact Driven CoE
- NEOM Innovation Creates Opportunity
- RaptorDB Demo Data Anonymization
- Agile Center of Excellence
- Expert COE Strategy Prompts
- ChatGPT Nonprofit Prompt Ideas
- New in AutomatePro 9.2.1
- Show Remaining Articles (13) Collapse Articles
-
Integrated Risk Management
-
Microsoft
- Effortless Excel Mail Merge
- CoPilot Powered Productivity Tips
- Accelerate ServiceNow-Knowledge with Microsoft-Word
- USB Ports Troubleshooting Tips
- Mastering Telecommuting Efficiency
- Essential Laptop Migration Hacks
- Setup Free Azure DevOps
- A-Z Data Fabric Glossary
- Microsoft Sync Sanity Saving
- Email Suite Comparative Analytics
- ChatGPT Meeting Summary Automation
-
AI: Generative Artificial Intelligence
- Mastering iPhone 16 AI
- AI-powered Service Management Operations
- AI Video Editing Hacks
- AI Workflow Reengineering Requirements
- AI: Dawn’s Demos AutomatePro
- AI Powered Career Resilience
- Raptor Workflow Data Platform
- AI-Powered Xanadu & RaptorDB
- AI Assist's Rockstar-Agent
- Advanced ServiceNow Test Automation
- AI-powered ServiceNow Tests
- Optimize Productivity with Siri
- AI Test-Powered ServiceNow
- Predictive Intelligence in ServiceNow
- California Wildfires: Lessons in Public-Sector Portals
- Impactful Incident Management Knowledge
- Agent Assist Setup
- Starting ITSM Predictive Intelligence
- Artificial Intelligence A-Z Glossary
- Predictive Intelligence Knowledge Service
- Robotic Process Automation Workflows
- A-Z Data Fabric Glossary
- Workflow Data Integration Fabrics
- New in Performance Analytics
- Predictive Intelligence & ITSM
- Predictive Change Mastery
- A-Z Data Fabric Glossary
- RaptorDB for Data Owners
- BPC Heros & AutomatePro
- AI’s Emergent Governance Ethics
- AI Demands: Data Stewards
- Master Data Quality Dimensions
- AutomatePro: Greenfield ServiceNow Strategies
- Build ServiceNow Data Fabric
- Data Fabric Governance & Quality
- Designing AI-Driven Data Portals
- AutomatePro AutoDocument from AutoTest
- Prompt-Powered Business Solutions
- C-Suite CxO ChatGPT Prompts
- Data Quality Dimensions Metrics
- Agile Automation’s Unexpected Value
- Mastering Uniqueness & Consistency
- Accelerate GenAI Workspace Delivery
- ESL ChatGPT Prompt Tips
- AutomatePro 9.0.2 Breakthrough Features
- NEOM Innovation Creates Opportunity
- RaptorDB Demo Data Anonymization
- Agile Center of Excellence
- Expert COE Strategy Prompts
- ChatGPT Nonprofit Prompt Ideas
- AutomatePro Managed Service Value
- New in AutomatePro 9.2.1
- CxOs Demand Trusted Data
- Show Remaining Articles (38) Collapse Articles
-
Global News & Views
-
Digital Business Process
- AutoPlan Release Setup Simplified
- AI Video Editing Hacks
- AI Workflow Reengineering Requirements
- SPM Collaborative Workspaces
- CMDB Powered Digital Transformation
- Connect Collaborate Create Knowledge
- Lessons Learned: CrowdStrike Incident
- CrowdStrike Outage: Global Chaos
- MasterCard's AI-Powered Fraud Detection
- Effortless QR Code Creation
- AT&T Big Data Breach
- Transformation: Success from Setbacks
- LinkedIn Digital-Success Enablement
- Digital Excellence Through Collaboration
- Digital-Transformation Leader: David Pultorak
- Business Process Design Excellence
- California Wildfires: Lessons in Public-Sector Portals
- TPRM: Solving Vendor Risk
- A-Z Data Fabric Glossary
- New in Performance Analytics
- Predictive Change Mastery
- Foundations for Asset Management
- AI’s Emergent Governance Ethics
- Automate New Hire Access
- Build ServiceNow Data Fabric
- Trusted Data Governance
- Understanding Inclusive Global Communication
- Master Collaborative Workspace Planning
- Figma Based Design Tokens
- AI Powered Excellence Centers
- Data Quality Dimensions Metrics
- SAFe Release Planning Process
- Mastering Uniqueness & Consistency
- Accelerate GenAI Workspace Delivery
- Simplify CSDM Amplify Value
- Ignite Impact Driven CoE
- Epic Chicago World Forum
- NEOM Innovation Creates Opportunity
- RaptorDB Demo Data Anonymization
- Workspaces vs Service Portal
- Agile Center of Excellence
- ServiceNow Collaborative Workspace Strategies
- ChatGPT Nonprofit Prompt Ideas
- Trustworthy Data Faster Automation
- Expert Business Process Overview
- Comparing Demand Management Processes
- Enablement Led CoE Wins
- Agile Governance Guardrails
- CxOs Demand Trusted Data
- Show Remaining Articles (34) Collapse Articles
-
Generative AI
- AI-powered Service Management Operations
- AI Video Editing Hacks
- AI Workflow Reengineering Requirements
- AI: Dawn’s Demos AutomatePro
- ServiceNow Xanadu AI Advantage
- AI-Powered Xanadu & RaptorDB
- Yale: Top-CEOs on AI
- ServiceNow's Generative AI Revolution
- Predictive Intelligence in ServiceNow
- California Wildfires: Lessons in Public-Sector Portals
- Agent Assist Setup
- Starting ITSM Predictive Intelligence
- Artificial Intelligence A-Z Glossary
- Predictive Intelligence Knowledge Service
- A-Z Data Fabric Glossary
- Predictive Change Mastery
- AI Demands: Data Stewards
- Master Data Quality Dimensions
- Build ServiceNow Data Fabric
- Designing AI-Driven Data Portals
- Epic Chicago World Forum
- NEOM Innovation Creates Opportunity
- Show Remaining Articles (7) Collapse Articles
-
Jobs n Career
-
Design
-
Success & Motivation
-
Team
-
Cyber Security
-
Success and Miotivation
-
Apple
-
TikTok
-
Governance, Risk, Compliance
-
IT Operations Management
-
HRSD
-
UI and UX
-
Data Management
- Master Data Quality Dimensions
- Build ServiceNow Data Fabric
- Trusted Data Governance
- ServiceNow User Experience Analytics
- Data Quality Dimensions Metrics
- Mastering Uniqueness & Consistency
- Zero Copy Powers Performance
- Simplify CSDM Amplify Value
- Epic Chicago World Forum
- ServiceNow Workspace Data Migration
- Trustworthy Data Faster Automation
- CxOs Demand Trusted Data
-
Financial and Procurement
-
Figma
-
Google
-
Healthy Inspirations
-
RaptorDB
-
Neurodiversity
Agile Governance Guardrails
Agile Governance Guardrails: Shared ownership can accelerate outcomes—or unravel them. When design, development, and delivery sit across teams, agile governance provides the guardrails that keep scope crisp, cadence steady, and quality predictable.
People-first practices matter more than ever: clear roles, lightweight controls, and visible contracts beat heavyweight process.
Below is the Scrum Master and Business Process Manager playbook: a governance checklist that clarifies who decides UX vs. technical acceptance, locks schema before build, enforces DoR/DoD gates, and catches risk early with RAID. Use these patterns to stay distinct yet collaborative, avoiding mid-sprint thrash while shipping value on time.
Core guardrails keep delivery distinct—and on target
Governance charter & RACI
Create a one-page charter that names decision forums, states escalation rules, and links to a RACI for UX, schema, build, test, acceptance, and release. RACI clarifies who is Responsible, Accountable, Consulted, and Informed—eliminating ambiguity.
Agile UX & Schema Change Control Boards (CCBs): Daily Standup, Zero Bloat
UX Change Control and Schema/Data Change Control
- UX CCB — approves deviations from native components and design tokens.
- Schema/Data CCB — locks primary keys, reference fields, data types, and versioning before build.
How agile governance works in standup (in 3 quick steps)
- Ask (last 3–5 mins of standup)
- UX: “Any deviations from native components or token changes today?”
- Schema: “Any changes to keys, refs, data types, or versioning?”
- Decide (micro-checkpoint if “yes,” 5–10 mins max)
- Provide one line: link + what/why + impact + rollback.
- Decide: Approve / Approve w/ conditions / Defer / Reject.
- Tag & ship (CI/CD-aware)
- Label the ticket:
ux-ccb:approvedorschema-ccb:approved. - Pipelines and PR checks require the label before merge/deploy.
- Label the ticket:
One-line log (examples)
- UX-CCB #24 — Token
Heading/XLon 4 pages; visual regression planned. Approved 2025-11-12. - Schema-CCB #45 — Add ref
u_cost_center(180k rows); staged backfill; rollback: drop field. Approved w/ conditions 2025-11-12.
Guardrails that keep it lean
- Standup stays ≤15 minutes; run the micro-checkpoint only when needed.
- DoR: UI/data stories carry the CCB tag. DoD: decision logged + tests/migrations verified in lower envs.
SEO hooks to reuse: daily standup CCB, agile change control, UX change control board, schema data governance, design token governance, lightweight agile governance.
Data contract & performance SLOs
Publish a Data Contract (per table/view): PKs, references, nullability, formulas, and SLOs (rows, latency). Treat performance like acceptance criteria, not an afterthought.
Definition of Ready (DoR) and Definition of Done (DoD)
Gate work with DoR (enough clarity to finish inside a sprint) and close with DoD (quality bar for increment). Use DoR wisely—Scrum doesn’t require it; treat it as a team convention, not bureaucracy.
Build-vs-Customize decision matrix
Decide early: native component vs. custom build. Maintain a matrix mapping requirements to feasible options; when UX exceeds native capability, record the variance and either accept a simpler path or fund a custom story.
Access & environment runbook + clone protection
Publish a one-pager with role requests, repo access, SLAs, contacts, and pre-sprint checks. Add a clone protection checklist (export configurations, reapply roles, smoke tests).
Daily time-zone handoff notes
Reduce 24–48h latency with a daily five-bullet handoff:
- status
- risks
- decisions needed
- links
- blockers
Acceptance RACI (who signs off what)
Make UX acceptance client-owned and technical acceptance your team-owned; align on joint performance SLOs to avoid go-live debates.
Working risk register for blended ownership
| # | Risk area | Risk description | Noted in discussion | Impact | Controls to implement |
|---|---|---|---|---|---|
| 1 | Split ownership of UX & schema | Design/schema changes outside sprint cadence → scope creep & rework | “As-is transfer” pressure; native list vs. custom; hover/grouping toggles shifting | Churn, missed demos, delays | UX & Schema CCBs; decision/RAID log; DoR/DoD gates |
| 2 | Schema contract instability | Missing PKs/non-ref fields break grouping/joins | “Can’t group by …”; add PKs; view changes | Rebuild UI logic; brittle queries | Data Contract (PK/refs/types/SLOs/versioning) before build |
| 3 | Performance uncertainty | Views slower than physical tables; rollups lag | “Tables faster than views”; timing sheets | Poor UX; demo misses | Perf SLOs; view→table migration plan; perf tests in DoD |
| 4 | Tooling constraints vs asks | Native list limits vs required UX | Need custom actions/hover/styling | Delivery delay | List-vs-Custom matrix; formal UX variance or custom story |
| 5 | Access & roles | Work blocked by instance/roles/repo access | Role/repo requests; story edit perms | Idle time; missed handoffs | Access runbook + SLA; pre-sprint access check in DoR |
| 6 | Environment churn | Clones & multi-instance drift | Clone announcements; export XML | Lost work; config drift | Clone checklist (pre/post); owners assigned |
| 7 | Acceptance ownership | Who signs off when client owns UX? | Totals/grouping/hover/colors debated live | Prolonged UAT | Acceptance RACI |
| 8 | Time-zone gaps | IST/UK/US/CA slows decisions | Need POCs; handoffs | 24–48h latency | Daily handoff notes; twice-weekly “design clinic” |
| 9 | Document control | Specs/mapping scattered | SharePoint write issues | Stale/conflicting specs | Single source of truth; versioned contracts linked to stories |
| 10 | Compliance/repo access | Internal components without clearance | Repo/catalog RITMs | Audit risk; rework | Track access in DoR; alternate plan if denied |
Tip: Track risks, assumptions, issues, and decisions in a RAID log; if you’re on Jira/Atlassian, adapt a RAID workflow or template.
Controls & operating model (what to put in place)
| Control | Purpose | Owner(s) | Cadence/Trigger | Deliverable |
|---|---|---|---|---|
| UX CCB | Freeze/approve UX deltas; manage variance | Client UX Lead (A); Our UX/Arch (C/I) | Weekly + ad-hoc | Decision log; versioned UX spec |
| Schema/Data CCB | Freeze/approve schema & perf | Client Data Eng (A); Our Eng (C/I) | Weekly + pre-sprint | Versioned Data Contract |
| Definition of Ready | Gate to start | Scrum Master/PO | Story intake | Links to contracts; access verified; SLOs; golden data |
| Definition of Done | Exit with quality/perf | Tech Lead/QA | Story close | Grouping/totals/hover pass; SLO met; tests + demo GIF |
| List-vs-Custom matrix | Decide native vs custom | UI Lead | Maintain per sprint | Matrix mapping reqs → approach |
| Access & Env runbook | Unblock roles/instances/repos | PM/Env | Pre-sprint & on clone | One-pager + request links; SLAs |
| Clone protection | Prevent work loss | Tech Lead | Before/after clone | Exports; creds; roles; smoke checks |
| Daily handoff | Reduce TZ latency | Feature owners | Daily | 5-bullet update with links/asks |
| Acceptance RACI | Clarify sign-offs | PM/PO | Once + update on change | Matrix: Client=UX; Us=Technical; Joint=Perf |
Templates & checklists (condensed)
- Data Contract: Table/View • PK • Reference fields • Types/nullability • Metric formulas • Perf SLO (rows/latency) • Golden sample link • Version/effective date
- Story DoR: UX Spec v__ • Data Contract v__ • Perf SLO • Golden data link • Access verified (instances/roles/repos) • Acceptance bullets
- Story DoD: ✅ Grouping levels/fields • ✅ Totals accuracy • ✅ Hover latency • ✅ Styling per token • ✅ View/table path meets SLO • ✅ Tests + Demo + Docs
Early warning signals—and what to do next
- Mid-sprint field/type change: route to Schema CCB; create/change story; re-estimate.
- New UX ask beyond native: log in matrix; get UX variance or fund custom story.
- “Feels slow” on hover/grouping: measure vs SLO; capture timings; consider view→table swap.
- Missing/dated golden data: block at DoR; request refresh sample.
- Access delays: escalate via runbook SLA; record blocker in handoff notes.
FAQs (snippet-ready)
What is Agile Governance?
A lightweight set of roles, decision forums, and quality gates that protects velocity and clarity without heavy process.
Do we really need a Change Control Board in agile?
Yes—it is a recommendation to have one, but keep it small and focused. Assess impact and gain explicit consent for UX or schema changes that affect scope, quality, or timelines.
Is a Definition of Ready (DOR) mandatory?
No. Scrum doesn’t require DoR; many teams adopt it pragmatically to reduce mid-sprint churn.
How should we track risks and decisions?
Use a RAID log and link each item to stories or epics for traceability.
Conclusion: ship fast, stay safe, remain distinct
Blended ownership thrives when governance is visible, decisions are logged, and quality gates are explicit. Stand up your CCBs, publish contracts, enforce DoR/DoD, and let your RAID/RACI do the quiet, consistent work of keeping delivery on target.
Other Agile Governance Guardrails Resources
- 20 Common Challenges When Introducing Agile (And How To Overcome Them)
- A-Z Business Process Improvement Glossary
- Accelerating IRM & GRC
- Agile at scale 101: Using Agile project management methods to deliver customer value
- Agile Board or VTB
- Agile-case-study
- Agile Methodologies Collaborative Articles – 100 Articles (linkedin.com)
- Agile Scrum Master Guide
- Business Process Design Excellence
- Business Process Improvement
- Business Process Optimization Reviews
- CAP Agile Story Grooming
- Challenges of shared decision-making: A multiple case study of agile – ScienceDirect
- Driving Change That Sticks
- RACI View Collaborative Workspace
- RIDAC Log Management
- RIDAC: Strategic Portfolio Management
- What is Agile Governance?
