-
Watch List
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Blog
- 2021: VP Harris Inauguration Elevates Diversity and Executive Leadership
- Covid Cyber Employment Fraud: $Millions in Job Fraud, $Billions in Unemployment Fraud. Recruiters and Jobseekers Paradigm shift
- Does Post Covid Demand, "Evolve or Fold" Data Strategy?
- World Talent Economy Forum on Global Competitiveness
- Jobs n Career Success: Employment News
- CMDB Corporate Governance for Publicly Held Companies
- Top Trends in Project Management
- Freshwork's Multichannel vision for FreshService (ITSM)
- Microsoft Teams Tripping Transcription Tenancy.
- Uber's Call Center Security Social Engineering Massive System Breach
- Community Crisis Resource Reference List
- Financial Services Operations
- AI: Knowledge Centered Support
- Review and Approve Knowledge
- Predictive Intelligent Situational Awareness
- ROI: Demand AI Service Management
- ChatGPT Ethics and FTC
- Imperative: Governance Risk Compliance
- Gamifying ITSM Excellence
- AI Revolutionizes Service Management
- GRC Industry Reference Matrix
- Walk Up Experience- Design-To-Deliver
- AI & GRC Defense Against Security-Data Breach
- 5-Star ITSM Solutions
- Remedy to ServiceNow Migration
- 5-Step Policy-Compliance Risk Management
- Vulnerability Remediation RACI
- Be Your Best-Self Strategies
- Knowledge is AI-Power
- Artificial-Intelligence in Employment-Fraud Exploits
- RIDAC Log Management
- Broad's AI COVID-19 Solutions
- KAUST: AI-Healthcare Innovation
- Embracing Equity in IT Service Management
- ITSMF: Erik Bock, Digital Business
- ServiceNow World: Chicago Wednesday, 11/02
- Today's HR Super Trends
- Empty Nester Creates Meaningful Mother's Day
- Constructive Feedback from Destructive Work Environment
- Noir and Grit: This is The Batman
- Jeffrey Nicoll, CEO of JIT and ServiceNow Executive Strategist
- March of International Women and Creating Ideas that bring Hope, Opportunity and Transformation
- IT Service Management News and Views
- Eye Strain: Modern Sources and Solutions
- Remembering Paradise by the iconic Meatloaf (Dead at 74 of COVID)
- Covid and Omicron 911, That was my Emergency
- Fresh Juicing for Healing: Dawn's COVID Part 2 (Omicron edition)
- Facebook's Response to "Whistleblower Protection Program" is new brand, MetaVerse
- Senate Hearing on Facebook Transparency an Accountability
- October 2021: Facebook's Platform Challenges
- Strategies to Stop Cyber Crime & Bullying
- San Francisco Bay Area: ITSMF News
- SNL lessons, hosted by Elon Musk
- 5 Ways to Create Opportunity with Social Leadership
- Happy Saint Patrick's Day
- INTERNATIONAL WOMEN'S DAY EDITION: Celebrating our World's Leaders
- Tribute In Memory: Heartland Rock Icon- Michael Stanley
- Middle East's Top CIO50 Innovation Leaders. #7 is the most visionary Healthcare CIO, I've worked with.
- TOP TIPS: Attracting LinkedIn Viewers
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ServiceNow
- Financial Services Operations
- Gamifying ITSM Excellence
- AI Revolutionizes Service Management
- GRC Industry Reference Matrix
- AI & GRC Defense Against Security-Data Breach
- Strategic Portfolio Management FAQs
- Service Catalog Process FAQs
- DevOps & Change Velocity
- Demystifying Taxonomy Categorization
- Email-to-Incident is Costly Inefficiency
- Role of CMDB-Management Service-Owner
- ServiceNow Virtual Agent Chatbot
- Vulnerability Response Workspace Module
- Best of ServiceNow Vancouver
- Enhancing End-User Service Experience
- Comparing ServiceNow-Strategic-PM to Microsoft-PM
- AI and Improved Knowledgebase-Search
- Washington ESC or Knowledge Portal?
- Introducing Security Incident Response
- Vulnerability Response Test Plan
- Efficient Workday to ServiceNow Integration
- AutomatePro AutoTest: Getting Started
- AutomatePro AutoTest Custom-Testing
- ServiceNow Executive Reporting Approaches
- SPM Gantt Chart Presentation
- CMDB Health Dashboard
- Incident On-call Best Practices
- BA Product Update Process
- Getting-Started ServiceNow Timesheet Management
- ServiceNow Service Catalog Builder
- 10 Cool Features Standard-to-Pro
- Comparing GRC & IRM
- Starting ServiceNow GRC Process
- Accelerate ServiceNow-Knowledge with Microsoft-Word
- Managing Incident Surge Problems
- High Volume Incident-Management Strategies
- SPM Risk Management Process
- Pinned KB-Articles & deflection
- ServiceNow Document Management System
- Mastering Knowledge Article Pinning
- Persona Use & Administration
- AI-Powered AutomatePro & ServiceNow
- AutoPlan Release Setup Simplified
- AI: Dawn’s Demos AutomatePro
- Raptor Workflow Data Platform
- ServiceNow Xanadu AI Advantage
- SPM Collaborative Workspaces
- AI-Powered Xanadu & RaptorDB
- Explore AutomatePro Release 8.0.0
- Accelerating IRM & GRC
- Roadmap CMDB-HAM-SAM Value Recognition
- AutomatePro & ServiceNow Automated-Test
- Remote Support Success Strategy
- CMDB Powered Digital Transformation
- ServiceNow's Generative AI Revolution
- Knowledge after-Party #100DaysOfServiceNow
- Generative AI in ServiceNow-SPM
- Knowledge is AI-Power
- ServiceNow World: Chicago Wednesday, 11/02
- Jeffrey Nicoll, CEO of JIT and ServiceNow Executive Strategist
- AI-powered ServiceNow Tests
- Xanadu Upgrade: ServiceNow SPM
- Xanadu Upgrade: CMDB Plan
- AI Test-Powered ServiceNow
- Transforming Healthcare Software Catalogs
- Predictive Intelligence in ServiceNow
- California Wildfires: Lessons in Public-Sector Portals
- Impactful Incident Management Knowledge
- Starting ITSM Predictive Intelligence
- TPRM Business-Analyst Guide
- Robotic Process Automation Workflows
- Mastering Zing Search Optimization
- A-Z Data Fabric Glossary
- Workflow Data Integration Fabrics
- New in Performance Analytics
- Predictive Intelligence & ITSM
- Predictive Change Mastery
- Optimize ServiceNow ML Training
- HAM & SAM Base
- Foundations for Asset Management
- Xanadu Upgrade Drives Innovation
- Upgrades: AutoTest from ATF
- RaptorDB for Data Owners
- AutomatePro: Greenfield ServiceNow Strategies
- Build ServiceNow Data Fabric
- Visualize Governance Empower Decisions
- Data Fabric Governance & Quality
- Automated Test Platform Health
- AutomatePro AutoDocument from AutoTest
- UC: AutoTest & AutoDocument
- ServiceNow Collaborative Workspace Management
- ServiceNow User Experience Analytics
- AutomatePro: Ditch Manual Agile
- Master Collaborative Workspace Planning
- Master Figma Developer Handoff
- Figma Based Design Tokens
- Known Error Process Essentials
- SAFe Release Planning Process
- Agile Automation’s Unexpected Value
- ServiceNow Workflow Data Platform
- Zero Copy Powers Performance
- Accelerate GenAI Workspace Delivery
- Careers Figma‑Powered ServiceNow
- Accelerate ServiceNow AutoDeploy Value
- Simplify CSDM Amplify Value
- Epic Chicago World Forum
- AutomatePro 9.0.2 Breakthrough Features
- Manual Deployment Defect Loops
- Setting Up Agile Boards
- RaptorDB Demo Data Anonymization
- Workspaces vs Service Portal
- Agile Center of Excellence
- ServiceNow Workspace Data Migration
- Agile Board or VTB
- ServiceNow Collaborative Workspace Strategies
- Trustworthy Data Faster Automation
- Comparing Demand Management Processes
- ServiceNow Test Automation Policy
- AutoMate Service Catalog Requests
- AutoTest Capability Maturity Model
- New in AutomatePro 9.2.1
- ServiceNow Dreams in Figma
- AutomatePro AutoTest 101
- Streamlining Service-Catalog Intake Success
- ServiceNow CMDB Storage Approach
- Toronto World-Forum Features DQ
- ServiceNow InnovationLabs Data Quality
- CSM AI/CX Journey
- ServiceNow Zurich Agentic CSM
- Salesforce vs ServiceNow SOM
- Agile Story Improvement Strategies
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Getting Started
- Introduction to Knowledge Management
- Knowledge Categorization "Find-ability"
- Productivity: Service Operations Workspace
- Conduct A Windows-Security Scan
- Burp Suite Professional & Web Security Process
- BMC Remedy ITSM Reference
- AI: ServiceNow Virtual-Agent Chatbot
- COE for Human Resources
- Getting Started: Engagement Manager
- One-IT: Effective Ticket Handling
- Service Catalog Order Guides
- Employee Journey Management ServiceNow
- Productivity Tips for Knowledge-Users
- Strategies for Manual Test
- TikTok for Digital Leaders
- Master Social Video Editing
- Understanding Security Encryption Standards
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
- Predictive Intelligence in ServiceNow
- TPRM: Solving Vendor Risk
- Agent Assist Setup
- Artificial Intelligence A-Z Glossary
- Predictive Intelligence Knowledge Service
- Setup Free Azure DevOps
- Robotic Process Automation Workflows
- Optimize ServiceNow ML Training
- Effective Business Process Consultancy
- Automate New Hire Access
- AutomatePro: Greenfield ServiceNow Strategies
- Build ServiceNow Data Fabric
- Microsoft Sync Sanity Saving
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- Master Figma Developer Handoff
- Known Error Process Essentials
- ESL ChatGPT Prompt Tips
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- Expert Business Process Overview
- ServiceNow InnovationLabs Data Quality
- ServiceNow Knowledgebase Dashboard Metrics
- Legal and Contract Operations
- Customer Relations Management (CRM)
- Project and Portfolio Management
- Agile Story Management Lifecycle
- Agile Story Improvement Strategies
- ServiceNow Acceptance Criteria Examples
- Show Remaining Articles (31) Collapse Articles
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FAQs
- Knowledge Categorization "Find-ability"
- FAQs: Governance Risk Compliance
- Understanding Clop Ransomware Mitigation
- ServiceNow IRM SOX FAQs
- Strategic Portfolio Management FAQs
- Chat GPT FAQS
- Ticket Handling Infographic FAQs
- Service Catalog Process FAQs
- DevOps & Change Velocity
- Role of CMDB-Management Service-Owner
- Vulnerability Response Workspace Module
- How-To Import ServiceNow Stories 🚀
- Best of ServiceNow Vancouver
- Enhancing End-User Service Experience
- Washington ESC or Knowledge Portal?
- TikTok for Digital Leaders
- Mastering Telecommuting Efficiency
- Essential Laptop Migration Hacks
- AutomatePro A-Z Terminology Glossary
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- Zero Copy Powers Performance
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Strategic Portfolio Management
- Understand ServiceNow's 2 SPMs
- Comparing ServiceNow-Strategic-PM to Microsoft-PM
- Efficient Workday to ServiceNow Integration
- ServiceNow Executive Reporting Approaches
- SPM Gantt Chart Presentation
- Strategic Portfolio Management Foundations
- Timeline: ITBM to SPM
- SPM Project Templates
- SPM: Starting a Demand
- AutoMatePro AutoPlan Demand Management
- Strategic PPM Risk Management
- SPM Risk Management Process
- Xanadu Upgrade: ServiceNow SPM
- Xanadu Upgrade Drives Innovation
- ServiceNow Collaborative Workspace Management
- SAFe Release Planning Process
- Epic Chicago World Forum
- Setting Up Agile Boards
- Comparing Demand Management Processes
- ServiceNow Test Automation Policy
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AutomatePro
- AutomatePro AutoTest Reference
- AutomatePro AutoTest: Getting Started
- AutomatePro AutoTest Custom-Testing
- Autotest: Test-Run Defects
- Quality Assurance Test Process
- AutoTest Case Planning
- AutomatePro Functions and Permissions
- AutoMatePro AutoPlan Demand Management
- Introducing AutomatePro Control Console
- Troubleshoot AutoTest Run Issues
- QuickStart-AI Service Catalog Test
- 8.2 New AutoTest Features
- AutomatePro AutoTest Operations Process
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
- AI-Powered AutomatePro & ServiceNow
- AutomatePro Accelerated Agile Sprints
- Advanced ServiceNow Test Automation
- Costly Habit: Manual Test
- Transforming Healthcare Software Catalogs
- Upgrades: AutoTest from ATF
- BPC Heros & AutomatePro
- AutomatePro: Greenfield ServiceNow Strategies
- Automated Test Platform Health
- AutomatePro AutoDocument from AutoTest
- UC: AutoTest & AutoDocument
- AutomatePro: Ditch Manual Agile
- Agile Automation’s Unexpected Value
- Accelerate ServiceNow AutoDeploy Value
- Ignite Impact Driven CoE
- Epic Chicago World Forum
- AutomatePro 9.0.2 Breakthrough Features
- Manual Deployment Defect Loops
- Agile Center of Excellence
- AutomatePro Managed Service Value
- Comparing Demand Management Processes
- ServiceNow Test Automation Policy
- AutoMate Service Catalog Requests
- AutoTest Capability Maturity Model
- New in AutomatePro 9.2.1
- Automate Agile Upgrade Better
- AutomatePro 9.2.1 Release Highlights
- Shai-Hulud NPM Worm Resurgence
- AutomatePro AutoTest 101
- Toronto World-Forum Features DQ
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Glossary Reference
- Security and IT Glossary
- Guided After-Action Report
- Security-Operations GRC Glossary
- Artificial Intelligence A-Z Glossary
- Business Process Improvement Glossary
- HR Glossary
- Strategic Portfolio Management Glossary
- Service Catalog/Portal A-Z Glossary
- AutomatePro A-Z Terminology Glossary
- Healthcare Compliance Simplified Framework
- A-Z Data Fabric Glossary
- SaaS Compliance Frameworks
-
ITSM
- ITSM Capability Model- L1
- One-IT: Effective Ticket Handling
- Service Catalog Order Guides
- Email-to-Incident is Costly Inefficiency
- CMDB Health Dashboard
- Incident On-call Best Practices
- Managing Incident Surge Problems
- High Volume Incident-Management Strategies
- Pinned KB-Articles & deflection
- Stockroom Asset Management Mastery
- Starting ITSM Predictive Intelligence
- Predictive Intelligence Knowledge Service
- Predictive Intelligence & ITSM
- Predictive Change Mastery
- Xanadu Upgrade Drives Innovation
- Best Approach Problem Management
- Epic Chicago World Forum
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Service
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Overview
- Productivity: Service Operations Workspace
- GRC Managed Risk
- GE Change Acceleration Process
- Overview: Employee Center Pro
- SOX Control-Management and Attestation
- RIDAC: Strategic Portfolio Management
- Artificial Intelligence A-Z Glossary
- Advanced Program Management
- AI: ServiceNow Virtual-Agent Chatbot
- Business Process Optimization Reviews
- Proper Ticket Handling Imperative
- Public Sector Digital Services
- Employee Journey Management ServiceNow
- Expert Business Process Overview
- Enterprise AI Adoption Process
-
UAT
- UAT- Approve or Reject Change
- Demo Service Catalog
- AutoTest Case Planning
- Strategies for Manual Test
- 8.2 New AutoTest Features
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
- AutomatePro Accelerated Agile Sprints
- Advanced ServiceNow Test Automation
- AutomatePro: Greenfield ServiceNow Strategies
- Epic Chicago World Forum
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Healthcare
- GRC Industry Reference Matrix
- Broad's AI COVID-19 Solutions
- KAUST: AI-Healthcare Innovation
- Eye Strain: Modern Sources and Solutions
- Covid and Omicron 911, That was my Emergency
- Fresh Juicing for Healing: Dawn's COVID Part 2 (Omicron edition)
- Transforming Healthcare Software Catalogs
- Healthcare Compliance Simplified Framework
- Epic Chicago World Forum
- AI-Prompts for Cognitive Recovery
- Alexa Productivity: Cognitive Focus
- Domestic Violence Long-Covid Fainting
- Long Covid/DV Syncope
- Healthy Turkey Leftover Transformations
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Chat GPT
- Chat GPT Awesomeness
- Prompt-Powered Business Solutions
- C-Suite CxO ChatGPT Prompts
- Brilliant Productivity ChatGPT Prompts
- ESL ChatGPT Prompt Tips
- AI-Prompts for Cognitive Recovery
- Expert COE Strategy Prompts
- ChatGPT Nonprofit Prompt Ideas
- ChatGPT Meeting Summary Automation
- Expert Business Process Overview
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Security Operations (SecOps)
- SecOps Vulnerability Response Lifecycle
- Vulnerability Response Workspace Module
- Vulnerability Remediation RACI
- Security Incident Response Introduction
- Introducing Security Incident Response
- Vulnerability Response Test Plan
- High Volume Incident-Management Strategies
- Understanding Security Encryption Standards
- TPRM: Solving Vendor Risk
- BA Guide: Vulnerability Response
- Epic Chicago World Forum
- Modern SecOps Incident Response
- Shai-Hulud NPM Worm Resurgence
- SecOps Process Overview
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Agile
- Agile Scrum Master Guide
- DevOps Automated Test
- Quality Assurance Test Process
- Getting-Started ServiceNow Timesheet Management
- Optimized Sprint Capacity Plan
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
- AutomatePro Accelerated Agile Sprints
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- AI-powered ServiceNow Tests
- 80% Outages: Unauthorized Change
- Upgrades: AutoTest from ATF
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- CAP Agile Story Grooming
- Data Fabric Governance & Quality
- Automated Test Platform Health
- AutomatePro AutoDocument from AutoTest
- AutomatePro: Ditch Manual Agile
- Agile Automation’s Unexpected Value
- Manual Deployment Defect Loops
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- Enablement Led CoE Wins
- New in AutomatePro 9.2.1
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Knowledge Management
- Productivity Tips for Knowledge-Users
- AI and Improved Knowledgebase-Search
- Washington ESC or Knowledge Portal?
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- Pinned KB-Articles & deflection
- ServiceNow Document Management System
- Mastering Knowledge Article Pinning
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- Starting ITSM Predictive Intelligence
- Predictive Intelligence Knowledge Service
- Mastering Zing Search Optimization
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Workday
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Network Connectivity Solutions
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Business Process Methodologies
- Ideation: DaVinci Inspired Mind-Mapping
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- AutoTest Case Planning
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- Strategic PPM Risk Management
- AI-Powered AutomatePro & ServiceNow
- Advanced ServiceNow Test Automation
- TPRM: Solving Vendor Risk
- A-Z Data Fabric Glossary
- Workflow Data Integration Fabrics
- New in Performance Analytics
- Effective Business Process Consultancy
- BPC Heros & AutomatePro
- AI’s Emergent Governance Ethics
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- Build ServiceNow Data Fabric
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- CAP Agile Story Grooming
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- ServiceNow Collaborative Workspace Management
- Master Collaborative Workspace Planning
- AI Powered Excellence Centers
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- Brilliant Productivity ChatGPT Prompts
- Known Error Process Essentials
- SAFe Release Planning Process
- Agile Automation’s Unexpected Value
- Ignite Impact Driven CoE
- Epic Chicago World Forum
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Service Catalog & Request Management
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Artificial Intelligence
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- BPC Heros & AutomatePro
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- CSM AI/CX Journey
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- ESL ChatGPT Prompt Tips
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- Master Social Video Editing
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Integrated Risk Management
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Microsoft
- Effortless Excel Mail Merge
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- ChatGPT Meeting Summary Automation
- Undo Changes in SharePoint:
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AI: Generative Artificial Intelligence
- Mastering iPhone 16 AI
- AI-powered Service Management Operations
- AI Video Editing Hacks
- AI Workflow Reengineering Requirements
- AI: Dawn’s Demos AutomatePro
- AI Powered Career Resilience
- Raptor Workflow Data Platform
- AI-Powered Xanadu & RaptorDB
- AI Assist's Rockstar-Agent
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- AI-powered ServiceNow Tests
- Optimize Productivity with Siri
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- Accelerate GenAI Workspace Delivery
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Global News & Views
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Digital Business Process
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- Connect Collaborate Create Knowledge
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- Transformation: Success from Setbacks
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- Business Process Design Excellence
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- New in Performance Analytics
- Predictive Change Mastery
- Foundations for Asset Management
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- Automate New Hire Access
- Build ServiceNow Data Fabric
- Trusted Data Governance
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- Figma Based Design Tokens
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- SAFe Release Planning Process
- Mastering Uniqueness & Consistency
- Accelerate GenAI Workspace Delivery
- Simplify CSDM Amplify Value
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- Epic Chicago World Forum
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Generative AI
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Jobs n Career
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Design
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Success & Motivation
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Team
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Cyber Security
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Success and Miotivation
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Apple
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TikTok
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Governance, Risk, Compliance
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IT Operations Management
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HRSD
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UI and UX
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Data Management
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- Mastering Uniqueness & Consistency
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- Simplify CSDM Amplify Value
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- Trustworthy Data Faster Automation
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- Toronto World-Forum Features DQ
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Financial and Procurement
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Figma
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Google
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Healthy Inspirations
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RaptorDB
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Neurodiversity
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Sales Order Management (SOM)
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Customer Service Management
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Legal and Contract Operations
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Market Comparison
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Agile DevOps CI/CD
Automate Agile Upgrade Better
Automate Agile Upgrade Better Manual can’t keep up with modern Agile or ServiceNow upgrades anymore—everything moves too fast. AutomatePro’s Automated Test, Documentation and Release Management offers escape from those manual Agile traps.
Using Agile for speed but finishing with manual, fragile steps is like putting racing tires on a car and then driving with the handbrake on.
In modern GenAI, teams are still write stories in a tool, that are later managed by manual bolted on spreadsheets, ad-hoc UAT, and rushed release notes, new features, no documentation. Then, when an upgrade or clone down hits, you’re shipping a mystery pack: risky changes, dragged-out regression testing, and documentation that’s always late and half-complete.
How AutomatePro and ServiceNow are redefining automation
When you automate the full Agile flow:
- Requirements become reusable tests – clear, repeatable, and ready for every sprint or upgrade.
- Test runs become instant evidence – perfect for governance, audits, CABs, and “are we safe to go?” decisions.
- Releases become predictable events – not last-minute emergencies or upgrade roulette.
This guide shows, in simple steps, how automation moves your team out of manual Agile testing and documentation, compares each step side-by-side with manual, and reveals the hidden benefits you only see when tests and docs stop being one-off chores and start being built into the way you work.
1. Agile Test Automation: Why Manual QA Still Holds You Back
Manual Agile looks fine on a board: stories, acceptance criteria, QA, UAT, release. Yet under the surface, manual QA and UAT create classic traps:
- Test scripts hide in spreadsheets and shared drives.
- Regression testing shrinks every sprint because time runs out.
- Documentation lags behind features and upgrades.
- Releases depend on heroics instead of a repeatable flow.
As soon as you scale sprints, modules, or upgrades, these manual Agile traps slow you down and increase risk. Therefore, you need agile test automation that turns requirements, tests, documentation, and releases into one connected system—this is where tools like AutomatePro AutoTest, AutoDoc, and AutoRelease shine.
Agile Test Automation: Why Manual QA Still Holds You Back
The Agile sprint board, looks perfect: stories, acceptance criteria, QA, UAT, release. Behind the scenes, manual QA and UT is a different reality.
- Test scripts vanish into spreadsheets, emails, and shared drives.
- Regression testing shrinks every sprint as time and energy run out.
- Documentation lags behind new features, hotfixes, and upgrades.
- Releases depend on late-night heroics, not reliable release automation.
Agile test automation replaces slow, error-prone clicking with fast, repeatable checks that run the same way every time. Instead of chasing spreadsheets and screenshots, automated regression testing creates a living safety net around core journeys, so upgrades and hotfixes feel safer, not scarier.
At the same time, release automation bundles tests, evidence, and changes into one flow, so teams stop guessing what shipped and start trusting every deployment. As a result, work moves faster, defects surface earlier, documentation stays in sync, and upgrade automation turns “big risk” releases into normal, boring events.
7 Big Wins: Agile Test Automation vs Manual QA
| Automation Win | Manual Reality | Automated Approach | Result |
|---|---|---|---|
| Turn acceptance criteria into executable tests | Free-text AC, rarely reused or consistent. | Capture AC in structured, test-ready fields; generate automated regression tests from them. | Work shifts to test-ready requirements and avoids vague “it seems done” conversations. |
| Use AI to create tests from tickets and stories | QA rewrites similar steps repeatedly. | AI reads tickets and stories and proposes full agile test automation flows mapped to fields, roles, and tables. | Test design accelerates, and coverage becomes broader and more consistent. |
| Build regression packs once, reuse forever | Every upgrade triggers a scramble for scripts. | Maintain regression test automation packs per product or process and run them on each release and upgrade. | Upgrades become safer and more routine, with predictable regression coverage. |
| Capture defects with step-by-step evidence | Bugs arrive as “it failed” plus one screenshot. | Failed steps automatically log screens, values, and messages. | Defect triage speeds up, and peer review and UAT feedback gain clarity. |
| Generate AutoDoc instead of hand-writing docs | Test docs, user guides, and KBs take days to build. | Each automated run triggers AutoDoc to create reports, guides, KBs, tours, and upgrade summaries. | Documentation turns into a by-product of automation and stays aligned with the live system. |
| Connect tests, docs, and deployments with release automation | Release details scatter across update sets, emails, and sheets. | Release automation uses one object linking stories, test packs, and AutoDoc evidence. | Change, test, and documentation data consolidate into a single, coherent release view. |
| Let automation compound ROI every upgrade | Each major change feels like starting from zero. | Every new automated test and AutoDoc output increases coverage, reduces effort, and smooths upgrades. | Delivery gains a growing safety net, and upgrade risk steadily declines. |
What Actually Improves Manual vs Automated Testing Process:
Agile test automation replaces slow, error-prone clicking with fast, repeatable checks that run the same way every time. Instead of chasing spreadsheets and screenshots, automated regression testing creates a living safety net around core journeys, so upgrades and hotfixes feel safer, not scarier.
At the same time, release automation bundles tests, evidence, and changes into one flow, so teams stop guessing what shipped and start trusting every deployment. As a result, work moves faster, defects surface earlier, documentation stays in sync, and upgrade automation turns “big risk” releases into normal, boring events.
| Step | Manual Agile Testing | Automated Agile Testing (AutoTest + AutoDoc) | Key Benefit |
|---|---|---|---|
| 1. Define acceptance criteria | Story comments or Word docs; inconsistent detail. | Structured fields ready to become automated test cases. | Requirements and tests stay aligned. |
| 2. Design test cases | QA writes scripts in Excel or a test tool. | AI generates tests from tickets and stories; you refine visually. | Faster, more complete test design. |
| 3. Execute tests | Testers click through and mark checkboxes. | AutoTest executes flows and checks results automatically. | More coverage with less effort. |
| 4. Log and retest defects | Manual reproduction; sparse screenshots. | Failing steps log data + screenshots; reruns compare behavior. | Fewer “can’t reproduce” cycles. |
| 5. Run regression | Limited smoke tests before a deadline. | Scheduled regression test automation packs per module. | Safer upgrades and releases. |
| 6. Produce documentation | Manual reports, user guides, and KB articles. | AutoDoc generates reports, guides, KBs, and tours from runs. | Up to 80–90% documentation time saved. |
Hidden Upgrade Automation Benefits You Never See in Manual Agile
Write once, run everywhere (and every upgrade)
With manual testing, scripts tie to one environment and one moment. However, with agile test automation:
- You run the same test in dev, test, UAT, and pre-prod.
- You attach the same flow to multiple releases and upgrades.
Every upgrade reuses your best regression tests instead of reinventing them.
Copy and evolve tests instead of rewriting
Once a flow works:
- You copy the test.
- You remove steps for dropped features.
- You add checks for new fields or paths.
Therefore, your regression test automation evolves with the product instead of falling behind it.
Turn passing tests into a permanent regression library
Every passing test can join a regression pack:
- Core ITSM or HRSD flows
- Critical integrations
- High-risk custom apps
Consequently, each release and clone-down gains stronger protection with minimal extra effort.
Use automated tests to fuel AutoDoc, training, and demos
Because each automated test already matches real behavior, AutoDoc can:
- Generate user guides with screenshots.
- Build KB articles that AI search can surface.
- Produce guided tours and demo scripts.
Thus, you train users with fresh content that always reflects the current system.
AutoDoc vs Manual Documentation: Time Snapshot
| Deliverable | Manual Effort | AutoDoc Effort | Value for Agile Teams |
|---|---|---|---|
| Test report | Half to full day | 15–30 minutes | Faster audit and CAB prep. |
| User guide | 1–3 days | 30–60 minutes | Ready for go-live, not months later. |
| KB article | Several hours | 20–40 minutes | Scales with features and upgrades. |
Release Automation for Agile Teams: From Roulette to Reliable
High-Level Release Automation Flow
To automate Agile and upgrade better, align releases with your automated tests and docs:
- Plan release scope – Define a release record tied to stories and defects.
- Build changes – Implement in dev and link to the release.
- Run automated tests – Execute AutoTest packs until they pass.
- Generate AutoDoc evidence – Produce reports and notes from runs.
- Approve and deploy – Use release automation (AutoRelease/AutoDeploy) to promote changes through environments.
- Validate post-release – Run quick regression packs and capture follow-up docs.
Manual Release vs Automated Release: Quick Comparison
| Aspect | Manual Release | Automated Release | Upgrade Automation Gain |
|---|---|---|---|
| Visibility | Update sets + emails. | Single release object with tests + docs. | Clear scope and impact. |
| Evidence | In scattered files. | Linked AutoDoc and test runs. | Stronger audits and CABs. |
| Risk | Gut feel. | Data from pass/fail status and coverage. | Fewer surprises. |
How to Automate Agile and Upgrade Better in 5 Moves
- Pick a high-risk flow
Start with one incident, request, change, or HR case flow that always worries you at upgrade time. - Automate 10–15 core tests
Use AI to draft cases from existing tickets, then refine and run them. - Create a small regression pack
Group those tests into your first regression test automation pack. - Generate AutoDoc outputs
Produce a report and a user guide from those runs to prove documentation time savings. - Wrap a release with automation
Link tests and docs to a release, deploy with automation, then measure defects, time, and confidence before and after.
FAQs: Agile Automation, Upgrade Risk, and Release Automation
Q1. Do we need to abandon our current Agile tool to automate Agile testing?
No. You keep your Agile tool. You connect it to agile test automation, documentation automation, and release automation so each story has tests, evidence, and a deployment path.
Q2. How does automation reduce upgrade risk in practice?
Automation runs the same regression packs before and after upgrades, highlights differences, and captures AutoDoc evidence for CABs and auditors.
Q3. Where should we start with release automation?
Begin with one product and one release type, require a minimum automated test pack and AutoDoc evidence, and then expand once you see faster, safer upgrades.
Other Automate Agile Upgrade Better Resources
- AI-Ready Data Agile Automation
- Assuring the Rewards of Generative AI
- AutomatePro ServiceNow Test Automation
- Building confidence in AI: AutomatePro and ServiceNow
- Data Quality Dimensions Metrics
- How AI Drives DevOps: Faster Testing and Smarter
- ServiceNow World Summit – Chicago Highlights
- ServiceNow World Forum NYC
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- AutomatePro AutoTest AutoDoc AutoRelease
- how to automate agile testing
- reduce upgrade risk with test automation
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- servicenow test automation
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