-
Watch List
-
Blog
- 2021: VP Harris Inauguration Elevates Diversity and Executive Leadership
- Covid Cyber Employment Fraud: $Millions in Job Fraud, $Billions in Unemployment Fraud. Recruiters and Jobseekers Paradigm shift
- Does Post Covid Demand, "Evolve or Fold" Data Strategy?
- World Talent Economy Forum on Global Competitiveness
- Jobs n Career Success: Employment News
- CMDB Corporate Governance for Publicly Held Companies
- Top Trends in Project Management
- Freshwork's Multichannel vision for FreshService (ITSM)
- Microsoft Teams Tripping Transcription Tenancy.
- Uber's Call Center Security Social Engineering Massive System Breach
- Community Crisis Resource Reference List
- Financial Services Operations
- AI: Knowledge Centered Support
- Review and Approve Knowledge
- Predictive Intelligent Situational Awareness
- ROI: Demand AI Service Management
- ChatGPT Ethics and FTC
- Imperative: Governance Risk Compliance
- Gamifying ITSM Excellence
- AI Revolutionizes Service Management
- GRC Industry Reference Matrix
- Walk Up Experience- Design-To-Deliver
- AI & GRC Defense Against Security-Data Breach
- 5-Star ITSM Solutions
- Remedy to ServiceNow Migration
- 5-Step Policy-Compliance Risk Management
- Vulnerability Remediation RACI
- Be Your Best-Self Strategies
- Knowledge is AI-Power
- Artificial-Intelligence in Employment-Fraud Exploits
- RIDAC Log Management
- Broad's AI COVID-19 Solutions
- KAUST: AI-Healthcare Innovation
- Embracing Equity in IT Service Management
- ITSMF: Erik Bock, Digital Business
- ServiceNow World: Chicago Wednesday, 11/02
- Today's HR Super Trends
- Empty Nester Creates Meaningful Mother's Day
- Constructive Feedback from Destructive Work Environment
- Noir and Grit: This is The Batman
- Jeffrey Nicoll, CEO of JIT and ServiceNow Executive Strategist
- March of International Women and Creating Ideas that bring Hope, Opportunity and Transformation
- IT Service Management News and Views
- Eye Strain: Modern Sources and Solutions
- Remembering Paradise by the iconic Meatloaf (Dead at 74 of COVID)
- Covid and Omicron 911, That was my Emergency
- Fresh Juicing for Healing: Dawn's COVID Part 2 (Omicron edition)
- Facebook's Response to "Whistleblower Protection Program" is new brand, MetaVerse
- Senate Hearing on Facebook Transparency an Accountability
- October 2021: Facebook's Platform Challenges
- Strategies to Stop Cyber Crime & Bullying
- San Francisco Bay Area: ITSMF News
- SNL lessons, hosted by Elon Musk
- 5 Ways to Create Opportunity with Social Leadership
- Happy Saint Patrick's Day
- INTERNATIONAL WOMEN'S DAY EDITION: Celebrating our World's Leaders
- Tribute In Memory: Heartland Rock Icon- Michael Stanley
- Middle East's Top CIO50 Innovation Leaders. #7 is the most visionary Healthcare CIO, I've worked with.
- TOP TIPS: Attracting LinkedIn Viewers
- Show Remaining Articles (44) Collapse Articles
-
ServiceNow
- Financial Services Operations
- Gamifying ITSM Excellence
- AI Revolutionizes Service Management
- GRC Industry Reference Matrix
- AI & GRC Defense Against Security-Data Breach
- Strategic Portfolio Management FAQs
- Service Catalog Process FAQs
- DevOps & Change Velocity
- Demystifying Taxonomy Categorization
- Email-to-Incident is Costly Inefficiency
- Role of CMDB-Management Service-Owner
- ServiceNow Virtual Agent Chatbot
- Vulnerability Response Workspace Module
- Best of ServiceNow Vancouver
- Enhancing End-User Service Experience
- Comparing ServiceNow-Strategic-PM to Microsoft-PM
- AI and Improved Knowledgebase-Search
- Washington ESC or Knowledge Portal?
- Introducing Security Incident Response
- Vulnerability Response Test Plan
- Efficient Workday to ServiceNow Integration
- AutomatePro AutoTest: Getting Started
- AutomatePro AutoTest Custom-Testing
- ServiceNow Executive Reporting Approaches
- SPM Gantt Chart Presentation
- CMDB Health Dashboard
- Incident On-call Best Practices
- BA Product Update Process
- Getting-Started ServiceNow Timesheet Management
- ServiceNow Service Catalog Builder
- 10 Cool Features Standard-to-Pro
- Comparing GRC & IRM
- Starting ServiceNow GRC Process
- Accelerate ServiceNow-Knowledge with Microsoft-Word
- Managing Incident Surge Problems
- High Volume Incident-Management Strategies
- SPM Risk Management Process
- Pinned KB-Articles & deflection
- ServiceNow Document Management System
- Mastering Knowledge Article Pinning
- Persona Use & Administration
- AI-Powered AutomatePro & ServiceNow
- AutoPlan Release Setup Simplified
- AI: Dawn’s Demos AutomatePro
- Raptor Workflow Data Platform
- ServiceNow Xanadu AI Advantage
- SPM Collaborative Workspaces
- AI-Powered Xanadu & RaptorDB
- Explore AutomatePro Release 8.0.0
- Accelerating IRM & GRC
- Roadmap CMDB-HAM-SAM Value Recognition
- AutomatePro & ServiceNow Automated-Test
- Remote Support Success Strategy
- CMDB Powered Digital Transformation
- ServiceNow's Generative AI Revolution
- Knowledge after-Party #100DaysOfServiceNow
- Generative AI in ServiceNow-SPM
- Knowledge is AI-Power
- ServiceNow World: Chicago Wednesday, 11/02
- Jeffrey Nicoll, CEO of JIT and ServiceNow Executive Strategist
- AI-powered ServiceNow Tests
- Xanadu Upgrade: ServiceNow SPM
- Xanadu Upgrade: CMDB Plan
- AI Test-Powered ServiceNow
- Transforming Healthcare Software Catalogs
- Predictive Intelligence in ServiceNow
- California Wildfires: Lessons in Public-Sector Portals
- Impactful Incident Management Knowledge
- Starting ITSM Predictive Intelligence
- TPRM Business-Analyst Guide
- Robotic Process Automation Workflows
- Mastering Zing Search Optimization
- A-Z Data Fabric Glossary
- Workflow Data Integration Fabrics
- New in Performance Analytics
- Predictive Intelligence & ITSM
- Predictive Change Mastery
- Optimize ServiceNow ML Training
- HAM & SAM Base
- Foundations for Asset Management
- Xanadu Upgrade Drives Innovation
- Upgrades: AutoTest from ATF
- RaptorDB for Data Owners
- AutomatePro: Greenfield ServiceNow Strategies
- Build ServiceNow Data Fabric
- Visualize Governance Empower Decisions
- Data Fabric Governance & Quality
- Automated Test Platform Health
- AutomatePro AutoDocument from AutoTest
- UC: AutoTest & AutoDocument
- ServiceNow Collaborative Workspace Management
- ServiceNow User Experience Analytics
- AutomatePro: Ditch Manual Agile
- Master Collaborative Workspace Planning
- Master Figma Developer Handoff
- Figma Based Design Tokens
- Known Error Process Essentials
- SAFe Release Planning Process
- Agile Automation’s Unexpected Value
- ServiceNow Workflow Data Platform
- Zero Copy Powers Performance
- Accelerate GenAI Workspace Delivery
- Careers Figma‑Powered ServiceNow
- Accelerate ServiceNow AutoDeploy Value
- Simplify CSDM Amplify Value
- Epic Chicago World Forum
- AutomatePro 9.0.2 Breakthrough Features
- Manual Deployment Defect Loops
- Setting Up Agile Boards
- RaptorDB Demo Data Anonymization
- Workspaces vs Service Portal
- Agile Center of Excellence
- ServiceNow Workspace Data Migration
- Agile Board or VTB
- ServiceNow Collaborative Workspace Strategies
- Trustworthy Data Faster Automation
- Comparing Demand Management Processes
- ServiceNow Test Automation Policy
- AutoMate Service Catalog Requests
- AutoTest Capability Maturity Model
- New in AutomatePro 9.2.1
- ServiceNow Dreams in Figma
- AutomatePro AutoTest 101
- Streamlining Service-Catalog Intake Success
- ServiceNow CMDB Storage Approach
- Toronto World-Forum Features DQ
- ServiceNow InnovationLabs Data Quality
- CSM AI/CX Journey
- ServiceNow Zurich Agentic CSM
- Show Remaining Articles (114) Collapse Articles
-
Getting Started
- Introduction to Knowledge Management
- Knowledge Categorization "Find-ability"
- Productivity: Service Operations Workspace
- Conduct A Windows-Security Scan
- Burp Suite Professional & Web Security Process
- BMC Remedy ITSM Reference
- AI: ServiceNow Virtual-Agent Chatbot
- COE for Human Resources
- Getting Started: Engagement Manager
- One-IT: Effective Ticket Handling
- Service Catalog Order Guides
- Employee Journey Management ServiceNow
- Productivity Tips for Knowledge-Users
- Strategies for Manual Test
- TikTok for Digital Leaders
- Master Social Video Editing
- Understanding Security Encryption Standards
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
- Predictive Intelligence in ServiceNow
- TPRM: Solving Vendor Risk
- Agent Assist Setup
- Artificial Intelligence A-Z Glossary
- Predictive Intelligence Knowledge Service
- Setup Free Azure DevOps
- Robotic Process Automation Workflows
- Optimize ServiceNow ML Training
- Effective Business Process Consultancy
- Automate New Hire Access
- AutomatePro: Greenfield ServiceNow Strategies
- Build ServiceNow Data Fabric
- Microsoft Sync Sanity Saving
- ServiceNow User Experience Analytics
- Master Figma Developer Handoff
- Known Error Process Essentials
- ESL ChatGPT Prompt Tips
- ServiceNow Collaborative Workspace Strategies
- Expert Business Process Overview
- ServiceNow InnovationLabs Data Quality
- ServiceNow Knowledgebase Dashboard Metrics
- Legal and Contract Operations
- Show Remaining Articles (26) Collapse Articles
-
FAQs
- Knowledge Categorization "Find-ability"
- FAQs: Governance Risk Compliance
- Understanding Clop Ransomware Mitigation
- ServiceNow IRM SOX FAQs
- Strategic Portfolio Management FAQs
- Chat GPT FAQS
- Ticket Handling Infographic FAQs
- Service Catalog Process FAQs
- DevOps & Change Velocity
- Role of CMDB-Management Service-Owner
- Vulnerability Response Workspace Module
- How-To Import ServiceNow Stories 🚀
- Best of ServiceNow Vancouver
- Enhancing End-User Service Experience
- Washington ESC or Knowledge Portal?
- TikTok for Digital Leaders
- Mastering Telecommuting Efficiency
- Essential Laptop Migration Hacks
- AutomatePro A-Z Terminology Glossary
- Microsoft Sync Sanity Saving
- Zero Copy Powers Performance
- Expert Business Process Overview
- Show Remaining Articles (7) Collapse Articles
-
Strategic Portfolio Management
- Understand ServiceNow's 2 SPMs
- Comparing ServiceNow-Strategic-PM to Microsoft-PM
- Efficient Workday to ServiceNow Integration
- ServiceNow Executive Reporting Approaches
- SPM Gantt Chart Presentation
- Strategic Portfolio Management Foundations
- Timeline: ITBM to SPM
- SPM Project Templates
- SPM: Starting a Demand
- AutoMatePro AutoPlan Demand Management
- Strategic PPM Risk Management
- SPM Risk Management Process
- Xanadu Upgrade: ServiceNow SPM
- Xanadu Upgrade Drives Innovation
- ServiceNow Collaborative Workspace Management
- SAFe Release Planning Process
- Epic Chicago World Forum
- Setting Up Agile Boards
- Comparing Demand Management Processes
- ServiceNow Test Automation Policy
- Show Remaining Articles (5) Collapse Articles
-
AutomatePro
- AutomatePro AutoTest Reference
- AutomatePro AutoTest: Getting Started
- AutomatePro AutoTest Custom-Testing
- Autotest: Test-Run Defects
- Quality Assurance Test Process
- AutoTest Case Planning
- AutomatePro Functions and Permissions
- AutoMatePro AutoPlan Demand Management
- Introducing AutomatePro Control Console
- Troubleshoot AutoTest Run Issues
- QuickStart-AI Service Catalog Test
- 8.2 New AutoTest Features
- AutomatePro AutoTest Operations Process
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
- AI-Powered AutomatePro & ServiceNow
- AutomatePro Accelerated Agile Sprints
- Advanced ServiceNow Test Automation
- Costly Habit: Manual Test
- Transforming Healthcare Software Catalogs
- Upgrades: AutoTest from ATF
- BPC Heros & AutomatePro
- AutomatePro: Greenfield ServiceNow Strategies
- Automated Test Platform Health
- AutomatePro AutoDocument from AutoTest
- UC: AutoTest & AutoDocument
- AutomatePro: Ditch Manual Agile
- Agile Automation’s Unexpected Value
- Accelerate ServiceNow AutoDeploy Value
- Ignite Impact Driven CoE
- Epic Chicago World Forum
- AutomatePro 9.0.2 Breakthrough Features
- Manual Deployment Defect Loops
- Agile Center of Excellence
- AutomatePro Managed Service Value
- Comparing Demand Management Processes
- ServiceNow Test Automation Policy
- AutoMate Service Catalog Requests
- AutoTest Capability Maturity Model
- New in AutomatePro 9.2.1
- Automate Agile Upgrade Better
- AutomatePro 9.2.1 Release Highlights
- Shai-Hulud NPM Worm Resurgence
- AutomatePro AutoTest 101
- Toronto World-Forum Features DQ
- Show Remaining Articles (30) Collapse Articles
-
Glossary Reference
- Security and IT Glossary
- Guided After-Action Report
- Security-Operations GRC Glossary
- Artificial Intelligence A-Z Glossary
- Business Process Improvement Glossary
- HR Glossary
- Strategic Portfolio Management Glossary
- Service Catalog/Portal A-Z Glossary
- AutomatePro A-Z Terminology Glossary
- Healthcare Compliance Simplified Framework
- A-Z Data Fabric Glossary
-
ITSM
- ITSM Capability Model- L1
- One-IT: Effective Ticket Handling
- Service Catalog Order Guides
- Email-to-Incident is Costly Inefficiency
- CMDB Health Dashboard
- Incident On-call Best Practices
- Managing Incident Surge Problems
- High Volume Incident-Management Strategies
- Pinned KB-Articles & deflection
- Stockroom Asset Management Mastery
- Starting ITSM Predictive Intelligence
- Predictive Intelligence Knowledge Service
- Predictive Intelligence & ITSM
- Predictive Change Mastery
- Xanadu Upgrade Drives Innovation
- Best Approach Problem Management
- Epic Chicago World Forum
- Shai-Hulud NPM Worm Resurgence
- Show Remaining Articles (3) Collapse Articles
-
Service
-
Overview
- Productivity: Service Operations Workspace
- GRC Managed Risk
- GE Change Acceleration Process
- Overview: Employee Center Pro
- SOX Control-Management and Attestation
- RIDAC: Strategic Portfolio Management
- Artificial Intelligence A-Z Glossary
- Advanced Program Management
- AI: ServiceNow Virtual-Agent Chatbot
- Business Process Optimization Reviews
- Proper Ticket Handling Imperative
- Public Sector Digital Services
- Employee Journey Management ServiceNow
- Expert Business Process Overview
-
UAT
- UAT- Approve or Reject Change
- Demo Service Catalog
- AutoTest Case Planning
- Strategies for Manual Test
- 8.2 New AutoTest Features
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
- AutomatePro Accelerated Agile Sprints
- Advanced ServiceNow Test Automation
- AutomatePro: Greenfield ServiceNow Strategies
- Epic Chicago World Forum
-
Healthcare
- GRC Industry Reference Matrix
- Broad's AI COVID-19 Solutions
- KAUST: AI-Healthcare Innovation
- Eye Strain: Modern Sources and Solutions
- Covid and Omicron 911, That was my Emergency
- Fresh Juicing for Healing: Dawn's COVID Part 2 (Omicron edition)
- Transforming Healthcare Software Catalogs
- Healthcare Compliance Simplified Framework
- Epic Chicago World Forum
- AI-Prompts for Cognitive Recovery
- Alexa Productivity: Cognitive Focus
- Domestic Violence Long-Covid Fainting
- Long Covid/DV Syncope
-
Chat GPT
- Chat GPT Awesomeness
- Prompt-Powered Business Solutions
- C-Suite CxO ChatGPT Prompts
- Brilliant Productivity ChatGPT Prompts
- ESL ChatGPT Prompt Tips
- AI-Prompts for Cognitive Recovery
- Expert COE Strategy Prompts
- ChatGPT Nonprofit Prompt Ideas
- ChatGPT Meeting Summary Automation
- Expert Business Process Overview
-
Security Operations (SecOps)
- SecOps Vulnerability Response Lifecycle
- Vulnerability Response Workspace Module
- Vulnerability Remediation RACI
- Security Incident Response Introduction
- Introducing Security Incident Response
- Vulnerability Response Test Plan
- High Volume Incident-Management Strategies
- Understanding Security Encryption Standards
- TPRM: Solving Vendor Risk
- BA Guide: Vulnerability Response
- Epic Chicago World Forum
- Modern SecOps Incident Response
- Shai-Hulud NPM Worm Resurgence
-
Agile
- Agile Scrum Master Guide
- DevOps Automated Test
- Quality Assurance Test Process
- Getting-Started ServiceNow Timesheet Management
- Optimized Sprint Capacity Plan
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
- AutomatePro Accelerated Agile Sprints
- Advanced ServiceNow Test Automation
- AI-powered ServiceNow Tests
- 80% Outages: Unauthorized Change
- Upgrades: AutoTest from ATF
- Effective Business Process Consultancy
- CAP Agile Story Grooming
- Data Fabric Governance & Quality
- Automated Test Platform Health
- AutomatePro AutoDocument from AutoTest
- AutomatePro: Ditch Manual Agile
- Agile Automation’s Unexpected Value
- Manual Deployment Defect Loops
- Setting Up Agile Boards
- Agile Center of Excellence
- Agile Board or VTB
- Enablement Led CoE Wins
- New in AutomatePro 9.2.1
- Agile Governance Guardrails
- Automate Agile Upgrade Better
- Shai-Hulud NPM Worm Resurgence
- Show Remaining Articles (13) Collapse Articles
-
Knowledge Management
- Productivity Tips for Knowledge-Users
- AI and Improved Knowledgebase-Search
- Washington ESC or Knowledge Portal?
- Knowledge Management Pro Features
- Accelerate ServiceNow-Knowledge with Microsoft-Word
- Pinned KB-Articles & deflection
- ServiceNow Document Management System
- Mastering Knowledge Article Pinning
- Impactful Incident Management Knowledge
- Starting ITSM Predictive Intelligence
- Predictive Intelligence Knowledge Service
- Mastering Zing Search Optimization
- AI Demands: Data Stewards
- ServiceNow Collaborative Workspace Management
- Known Error Process Essentials
- ServiceNow Knowledgebase Dashboard Metrics
- Show Remaining Articles (1) Collapse Articles
-
Workday
-
Network Connectivity Solutions
-
Business Process Methodologies
- Ideation: DaVinci Inspired Mind-Mapping
- Quality Assurance Test Process
- AutoTest Case Planning
- Managing Incident Surge Problems
- Strategic PPM Risk Management
- AI-Powered AutomatePro & ServiceNow
- Advanced ServiceNow Test Automation
- TPRM: Solving Vendor Risk
- A-Z Data Fabric Glossary
- Workflow Data Integration Fabrics
- New in Performance Analytics
- Effective Business Process Consultancy
- BPC Heros & AutomatePro
- AI’s Emergent Governance Ethics
- AutomatePro: Greenfield ServiceNow Strategies
- Build ServiceNow Data Fabric
- Microsoft Sync Sanity Saving
- CAP Agile Story Grooming
- Data Fabric Governance & Quality
- ServiceNow Collaborative Workspace Management
- Master Collaborative Workspace Planning
- AI Powered Excellence Centers
- C-Suite CxO ChatGPT Prompts
- Brilliant Productivity ChatGPT Prompts
- Known Error Process Essentials
- SAFe Release Planning Process
- Agile Automation’s Unexpected Value
- Ignite Impact Driven CoE
- Epic Chicago World Forum
- Workspaces vs Service Portal
- Agile Center of Excellence
- Business Process Consultant Careers
- Expert COE Strategy Prompts
- Expert Business Process Overview
- Comparing Demand Management Processes
- Enablement Led CoE Wins
- ServiceNow Test Automation Policy
- AutoTest Capability Maturity Model
- New in AutomatePro 9.2.1
- Agile Governance Guardrails
- Automate Agile Upgrade Better
- Legal and Contract Operations
- Show Remaining Articles (27) Collapse Articles
-
Service Catalog & Request Management
-
Artificial Intelligence
- 10 Cool Features Standard-to-Pro
- Knowledge Management Pro Features
- QuickStart-AI Service Catalog Test
- Managing Incident Surge Problems
- Master Social Video Editing
- AI-Powered AutomatePro & ServiceNow
- AI Test-Powered ServiceNow
- Predictive Intelligence in ServiceNow
- Agent Assist Setup
- Artificial Intelligence A-Z Glossary
- Predictive Intelligence Knowledge Service
- Robotic Process Automation Workflows
- A-Z Data Fabric Glossary
- New in Performance Analytics
- BPC Heros & AutomatePro
- AI Demands: Data Stewards
- AutomatePro: Greenfield ServiceNow Strategies
- Data Fabric Governance & Quality
- AutomatePro: Ditch Manual Agile
- Prompt-Powered Business Solutions
- ESL ChatGPT Prompt Tips
- Ignite Impact Driven CoE
- NEOM Innovation Creates Opportunity
- RaptorDB Demo Data Anonymization
- Agile Center of Excellence
- Expert COE Strategy Prompts
- ChatGPT Nonprofit Prompt Ideas
- New in AutomatePro 9.2.1
- Shai-Hulud NPM Worm Resurgence
- Toronto World-Forum Features DQ
- CSM AI/CX Journey
- Show Remaining Articles (16) Collapse Articles
-
Integrated Risk Management
-
Microsoft
- Effortless Excel Mail Merge
- CoPilot Powered Productivity Tips
- Accelerate ServiceNow-Knowledge with Microsoft-Word
- USB Ports Troubleshooting Tips
- Mastering Telecommuting Efficiency
- Essential Laptop Migration Hacks
- Setup Free Azure DevOps
- A-Z Data Fabric Glossary
- Microsoft Sync Sanity Saving
- Email Suite Comparative Analytics
- ChatGPT Meeting Summary Automation
- Undo Changes in SharePoint:
-
AI: Generative Artificial Intelligence
- Mastering iPhone 16 AI
- AI-powered Service Management Operations
- AI Video Editing Hacks
- AI Workflow Reengineering Requirements
- AI: Dawn’s Demos AutomatePro
- AI Powered Career Resilience
- Raptor Workflow Data Platform
- AI-Powered Xanadu & RaptorDB
- AI Assist's Rockstar-Agent
- Advanced ServiceNow Test Automation
- AI-powered ServiceNow Tests
- Optimize Productivity with Siri
- AI Test-Powered ServiceNow
- Predictive Intelligence in ServiceNow
- California Wildfires: Lessons in Public-Sector Portals
- Impactful Incident Management Knowledge
- Agent Assist Setup
- Starting ITSM Predictive Intelligence
- Artificial Intelligence A-Z Glossary
- Predictive Intelligence Knowledge Service
- Robotic Process Automation Workflows
- A-Z Data Fabric Glossary
- Workflow Data Integration Fabrics
- New in Performance Analytics
- Predictive Intelligence & ITSM
- Predictive Change Mastery
- A-Z Data Fabric Glossary
- RaptorDB for Data Owners
- BPC Heros & AutomatePro
- AI’s Emergent Governance Ethics
- AI Demands: Data Stewards
- Master Data Quality Dimensions
- AutomatePro: Greenfield ServiceNow Strategies
- Build ServiceNow Data Fabric
- Data Fabric Governance & Quality
- Designing AI-Driven Data Portals
- AutomatePro AutoDocument from AutoTest
- Prompt-Powered Business Solutions
- C-Suite CxO ChatGPT Prompts
- Data Quality Dimensions Metrics
- Agile Automation’s Unexpected Value
- Mastering Uniqueness & Consistency
- Accelerate GenAI Workspace Delivery
- ESL ChatGPT Prompt Tips
- AutomatePro 9.0.2 Breakthrough Features
- NEOM Innovation Creates Opportunity
- RaptorDB Demo Data Anonymization
- Agile Center of Excellence
- Expert COE Strategy Prompts
- ChatGPT Nonprofit Prompt Ideas
- AutomatePro Managed Service Value
- New in AutomatePro 9.2.1
- CxOs Demand Trusted Data
- Toronto World-Forum Features DQ
- Show Remaining Articles (39) Collapse Articles
-
Global News & Views
-
Digital Business Process
- AutoPlan Release Setup Simplified
- AI Video Editing Hacks
- AI Workflow Reengineering Requirements
- SPM Collaborative Workspaces
- CMDB Powered Digital Transformation
- Connect Collaborate Create Knowledge
- Lessons Learned: CrowdStrike Incident
- CrowdStrike Outage: Global Chaos
- MasterCard's AI-Powered Fraud Detection
- Effortless QR Code Creation
- AT&T Big Data Breach
- Transformation: Success from Setbacks
- LinkedIn Digital-Success Enablement
- Digital Excellence Through Collaboration
- Digital-Transformation Leader: David Pultorak
- Business Process Design Excellence
- California Wildfires: Lessons in Public-Sector Portals
- TPRM: Solving Vendor Risk
- A-Z Data Fabric Glossary
- New in Performance Analytics
- Predictive Change Mastery
- Foundations for Asset Management
- AI’s Emergent Governance Ethics
- Automate New Hire Access
- Build ServiceNow Data Fabric
- Trusted Data Governance
- Understanding Inclusive Global Communication
- Master Collaborative Workspace Planning
- Figma Based Design Tokens
- AI Powered Excellence Centers
- Data Quality Dimensions Metrics
- SAFe Release Planning Process
- Mastering Uniqueness & Consistency
- Accelerate GenAI Workspace Delivery
- Simplify CSDM Amplify Value
- Ignite Impact Driven CoE
- Epic Chicago World Forum
- NEOM Innovation Creates Opportunity
- RaptorDB Demo Data Anonymization
- Workspaces vs Service Portal
- Agile Center of Excellence
- ServiceNow Collaborative Workspace Strategies
- ChatGPT Nonprofit Prompt Ideas
- Trustworthy Data Faster Automation
- Expert Business Process Overview
- Comparing Demand Management Processes
- Enablement Led CoE Wins
- Agile Governance Guardrails
- CxOs Demand Trusted Data
- Automate Agile Upgrade Better
- Toronto World-Forum Features DQ
- Legal and Contract Operations
- ServiceNow Zurich Agentic CSM
- Show Remaining Articles (38) Collapse Articles
-
Generative AI
- AI-powered Service Management Operations
- AI Video Editing Hacks
- AI Workflow Reengineering Requirements
- AI: Dawn’s Demos AutomatePro
- ServiceNow Xanadu AI Advantage
- AI-Powered Xanadu & RaptorDB
- Yale: Top-CEOs on AI
- ServiceNow's Generative AI Revolution
- Predictive Intelligence in ServiceNow
- California Wildfires: Lessons in Public-Sector Portals
- Agent Assist Setup
- Starting ITSM Predictive Intelligence
- Artificial Intelligence A-Z Glossary
- Predictive Intelligence Knowledge Service
- A-Z Data Fabric Glossary
- Predictive Change Mastery
- AI Demands: Data Stewards
- Master Data Quality Dimensions
- Build ServiceNow Data Fabric
- Designing AI-Driven Data Portals
- Epic Chicago World Forum
- NEOM Innovation Creates Opportunity
- Show Remaining Articles (7) Collapse Articles
-
Jobs n Career
-
Design
-
Success & Motivation
-
Team
-
Cyber Security
-
Success and Miotivation
-
Apple
-
TikTok
-
Governance, Risk, Compliance
-
IT Operations Management
-
HRSD
-
UI and UX
-
Data Management
- Master Data Quality Dimensions
- Build ServiceNow Data Fabric
- Trusted Data Governance
- ServiceNow User Experience Analytics
- Data Quality Dimensions Metrics
- Mastering Uniqueness & Consistency
- Zero Copy Powers Performance
- Simplify CSDM Amplify Value
- Epic Chicago World Forum
- ServiceNow Workspace Data Migration
- Trustworthy Data Faster Automation
- CxOs Demand Trusted Data
- Toronto World-Forum Features DQ
- ServiceNow InnovationLabs Data Quality
-
Financial and Procurement
-
Figma
-
Google
-
Healthy Inspirations
-
RaptorDB
-
Neurodiversity
-
Sales Order Management (SOM)
-
Customer Service Management
-
Legal and Contract Operations
Artificial Intelligence A-Z Glossary
As AI-driven technologies like generative AI, Agent Assist, and automated workflows reshape industries, a shared language is more critical than ever. 72% of enterprises now consider an AI glossary essential for aligning teams and accelerating innovation.
Ask the Experts: Secure & Compliant AI
Wondering how to establish a robust AI foundation while maintaining full compliance? By implementing the right security controls and governance frameworks from day one, you can confidently adopt Agentic AI and embrace Workflow Data Fabric solutions. Furthermore, prioritizing risk assessment, data privacy, and transparent processes paves the way for faster innovation and seamless enterprise-scale adoption.
Why the urgency? With AI analytics, automation, and evolving acronyms, a trusted reference ensures everyone—from data architects to business leaders—stays on the same page. More importantly, it empowers fast, informed decisions in an era of rapid digital transformation. Explore the key terms, tools, and processes shaping AI’s future.
Stanford University’s Pedram Mokrian introduced AI for Business Leaders:
Deep Dive: Artificial Intelligence A-Z Glossary
Navigate Agentic AI and Workflow Data-Fabric with this streamlined glossary of key terms.
A-B
- AI Assist – AI-driven prompts, suggestions, and automated workflows that boost productivity.
- Agent Assist – Real-time AI support for human agents using NLP and ML.
- Agentic AI – Autonomous AI making decisions with live data and minimal human input.
- Algorithm – A set of instructions for solving problems or computations.
- Anthropomorphism – Assigning human traits to AI, even when it lacks emotions.
- Automated Development – AI tools handling code generation and deployment in CI/CD.
- Automated Test – Scripts automating software testing to speed up QA cycles.
- Bias – Errors in AI predictions due to skewed training data.
- Big Data – Large, fast-moving datasets requiring advanced analytics.
C-D
- CD (Continuous Delivery/Deployment) – Automates code releases for efficiency.
- Chatbot – AI-powered conversational agents via text or voice.
- CI (Continuous Integration) – Merges code changes frequently with automated testing.
- Data Fabric – Unified architecture for managing structured and unstructured data.
E-M
- Generative AI (GenAI) – AI creating new content—text, images, or code—by learning from data.
- Hallucination – AI generating incorrect or nonsensical outputs.
- Machine Learning (ML) – Algorithms learning from data to make predictions.
- Modern AI Data Fabric – AI-enhanced data streaming for real-time decisions.
N-Z
- Now Platform-Automate and improve work across the enterprise with AI, powered by the intelligent platform for end-to-end digital transformation. NOW Platform Glossary
- Unstructured Data – Free-form data without a predefined structure.: Data without a fixed format, such as text documents, images, or sensor data.
- Predictive Intelligence – ML-driven forecasting based on historical data.
- RPA (Robotic Process Automation) – Automates repetitive tasks using AI “bots.” Robotic Process Automation (RPA) Hub glossary
- Structured Data – Organized data stored in databases with fixed schema.

MIT presents AI and What is Intelligence on Machines
AI A-Z Glossary of Top Job Roles
Remarkably, AI is one of the fastest-growing career fields, projected to create 97 million new jobs this year. Moreover, roles like Machine Learning Engineer and AI Specialist are surging at a 74% annual rate. Consequently, we’ve compiled this concise A–Z list of pivotal AI careers—each definition kept short and impactful—to help you navigate the explosive world of AI opportunities. 🚀
A–C
- AI Product Manager (Role)
Strategically shapes AI product roadmaps, aligning business needs with technical feasibility.
🔗 Find AI Product Manager Jobs - Big Data Engineer (Role)
Efficiently builds and optimizes data pipelines for massive, fast-evolving datasets.
🔗 Find Big Data Engineer Jobs - Computer Vision Engineer (Role)
Rapidly creates AI-driven image and video processing applications for real-world use.
🔗 Find Computer Vision Engineer Jobs - Chatbot Developer (Role)
Swiftly designs and deploys AI-powered virtual assistants for automated user interactions.
🔗 Find Chatbot Developer Jobs
D–G
- Data Architect (Role)
Skillfully structures and maintains data frameworks for robust AI projects.
🔗 Find Data Architect Jobs - Data Manager (Role)
Ensures legal data acquisition, reliable storage, and comprehensive governance.
🔗 Find Data Manager Jobs - Data Scientist (Role)
Uncovers patterns and insights via statistical analysis, fueling AI-driven decisions.
🔗 Find Data Scientist Jobs - Edge AI Engineer (Role)
Optimizes AI models to run efficiently on IoT devices and mobile platforms.
🔗 Find Edge AI Engineer Jobs - Ethics Specialist (Role)
Promotes fair, transparent AI usage by mitigating bias and regulatory risks.
🔗 Find AI Ethics Specialist Jobs - Federated Learning Engineer (Role)
Develops AI models trained on decentralized data for enhanced privacy.
🔗 Find Federated Learning Engineer Jobs - Generative AI Engineer (Role)
Crafts models like GPT to generate text, images, and multimedia content.
🔗 Find Generative AI Engineer Jobs
H–P
- Human-Centered AI Designer (Role)
Focuses on intuitive user experiences within AI-powered systems.
🔗 Find Human-Centered AI Designer Jobs - Infrastructure Engineer (Role)
Manages scalable, cloud-based environments for deploying AI models.
🔗 Find AI Infrastructure Engineer Jobs - Language Model Engineer (Role)
Fine-tunes AI language models for chatbots, translators, and text generators.
🔗 Find Language Model Engineer Jobs - Machine Learning Engineer (Role)
Operationalizes ML models, collaborating with data scientists and DevOps teams.
🔗 Find Machine Learning Engineer Jobs - NLP Engineer (Role)
Builds text-processing applications for speech recognition and language translation.
🔗 Find NLP Engineer Jobs - Ontology Engineer (Role)
Structures and maintains knowledge graphs for AI data representations.
🔗 Find Ontology Engineer Jobs - Prompt Engineer (Role)
Crafts and optimizes prompts to improve large language model outputs.
🔗 Find Prompt Engineer Jobs
R–Z
- Reinforcement Learning Engineer (Role)
Develops AI systems that learn optimal actions via reward-based training.
🔗 Find Reinforcement Learning Engineer Jobs - Robotics Engineer (Role)
Designs automated, AI-powered robots for manufacturing, healthcare, and more.
🔗 Find Robotics Engineer Jobs - Speech Recognition Engineer (Role)
Builds voice-enabled models for assistants, contact centers, and accessibility tools.
🔗 Find Speech Recognition Engineer Jobs - Trust & Safety AI Analyst (Role)
Monitors AI systems for bias, harmful content, and regulatory compliance.
🔗 Find Trust & Safety AI Analyst Jobs - Vision AI Engineer (Role)
Specializes in object detection, medical imaging, and advanced visual analytics.
🔗 Find Vision AI Engineer Jobs - XAI (Explainable AI) Researcher (Role)
Innovates methods to clarify AI decision-making, ensuring transparency.
🔗 Find Explainable AI Jobs

Acronyms: Artificial Intelligence A-Z Glossary:
AI is transforming every industry, yet the surge of acronyms can be daunting. This succinct guide clarifies the core terms behind AI, RPA, and Generative AI—empowering you to navigate the future of innovation with confidence.
- AI (Artificial Intelligence): Refers to the simulation of human intelligence by computer systems, enabling machines to learn from data, reason, and perform tasks.
- ASR (Automatic Speech Recognition): Converts spoken language into text through machine learning models, commonly used in virtual assistants and transcription services.
- GAN (Generative Adversarial Network): A class of machine learning frameworks where two models (generator and discriminator) compete, leading to the creation of realistic synthetic data (images, audio, etc.).
- GPT (Generative Pre-trained Transformer): A family of large language models known for generating human-like text. Trained on vast text corpora, GPT can perform tasks like translation and summarization.
- LLM (Large Language Model): Extremely large neural networks trained on diverse text data, enabling them to understand and generate coherent, context-aware language outputs.
- ML Ops (Machine Learning Operations): Practices that merge machine learning, DevOps, and data engineering to streamline the development, deployment, and monitoring of ML models in production.
- NLG (Natural Language Generation): AI-driven technology that produces human-readable text from data inputs, often used for automated reporting and content creation.
- NLP (Natural Language Processing): The branch of AI focusing on enabling computers to understand, interpret, and respond to human language through text and speech.
- NLU (Natural Language Understanding): A subset of NLP that delves deeper into comprehension of context and intent within spoken or written language.
- RPA (Robotic Process Automation): Software bots that automate repetitive, rules-based tasks, streamlining operations and reducing human error in data entry, billing, or customer support.
- TTS (Text to Speech): Transforms written text into spoken voice output, enhancing accessibility and interactive experiences in applications and devices.

Other Artificial Intelligence A-Z Glossary Resources
Use Cases in the News:
Accelerating AI in Biomedical Research at the Broad Institute and NVIDIA
Accelerating AI in Biomedical Research
As AI and biomedical research rapidly evolve, collaboration becomes essential. Leading this revolution, the Broad Institute, partnering with NVIDIA, is pushing boundaries in computational biology, precision medicine, and drug discovery. By seamlessly integrating AI with cutting-edge hardware and scalable data infrastructure, they are dramatically improving speed and accuracy in biomedical breakthroughs.
As data complexity surges, traditional methods struggle to keep pace. To bridge this gap, AI-driven solutions not only streamline genomic analysis but also enhance disease modeling, biomarker discovery, and therapeutic innovation. In short, years of research now take mere months.
Even more significantly, the Broad Institute’s genomic expertise, NVIDIA’s AI acceleration, and 8INS’s AI-driven workflows combine to reshape healthcare. As a result, AI is no longer optional—it’s essential for tackling the world’s toughest health challenges.
Through strategic collaboration, continuous innovation, and transformative AI applications, these organizations are setting a new benchmark for biomedical research. Moving forward, their work promises even faster life-saving discoveries.
- AI-Healthcare Innovation
- Artificial Intelligence Revolutionizes Service Management
- Broad Institute and Nvidia, make Healthcare IT News with AI tools for life science research
- Generative AI – ServiceNow
- Now Assist AI DemoNow Library
- Robotic Process Automation (RPA) Hub glossary
- ServiceNow Agentic AI: Transforming Workflows and User Experiences
- Thirdera: Delivering 24/7 Customer Support with ServiceNow AI