ServiceNow AI Build Program LAS VEGAS — ServiceNow (NYSE: NOW)✨ SKO just flipped the switch on the next era AI-first Build Program. Way more than a ServiceNow Partner Sales Kick off (SKO) update, in a major announcement yesterday, unveiling a reimagined, AI-first ServiceNow AI Build Program enhancing it’s global Partner Program.

Designed to accelerate the next generation of enterprise AI agents, the Build Program expands partner access while enabling faster innovation, certification, and monetization. Moreover, with a $129.81B market cap, ServiceNow continues to strengthen its leadership in enterprise software and AI-driven workflows.

Next Generation of Enterprise AI Agents ushers in ServiceNow AI into a new phase defined by demand to deliver governed, reusable, and monetizable AI agents that scale seamlessly across workflows.

The ServiceNow AI Build Program stands out as one of the most consequential platform evolutions of 2026.

ServiceNow Partner Awards celebrate global partners who drive innovation and deliver exceptional value for our customers. By redesigning how AI solutions are built, tested, certified, and commercialized, ServiceNow positions its platform as the system of action for AI-driven work. More importantly, the program activates the entire ecosystem—partners, customers, developers, and systems integrators—to move AI from experimentation into sustained enterprise value.

What Is the ServiceNow AI Build Program?

The ServiceNow AI Build Program represents a unified AI development and commercialization framework designed to industrialize AI agent delivery.

AI no longer lives at the edge. Through Build, it becomes productized, trusted, and scalable.

Rather than fragmented pilots into partner paths, the program introduces a standardized AI lifecycle that delivers key filters to functionality that include:

• AI agent design aligned to enterprise workflows
• Automated AI testing and behavioral validation
• Built-in AI governance and certification readiness
• Distribution and monetization through the ServiceNow Store

As a result, AI agents evolve from custom logic into certified AI products that customers can deploy with confidence.

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The AI Build Program Strengthens the ServiceNow Ecosystem

AI platforms thrive on ecosystems, but real-world innovation demands clear standards for safe, repeatable, and economically viable.

ServiceNow AI Build Program — Ecosystem Value Table

Build Program Capability	What This Delivers	Ecosystem Examples & Impact
Expanding AI innovation access	Broadens who can build and publish AI agents by unifying partners under a single AI-first Build framework.	Over 1,000 partners—including AutomatePro and SailPoint—transition into a common AI model, increasing diversity of certified AI agents across IT, Security, HR, and GRC use cases.
Accelerating AI time-to-value	Speeds delivery from concept to production through standardized AI build, test, and certification cycles.	Partners reduce rework and deployment delays by using consistent pipelines, allowing customers to deploy AI agents faster without lengthy custom validation or redesign.
Improving AI trust and adoption	Establishes confidence through certification hygiene, security validation, and interoperability standards.	Enterprise buyers adopt AI agents more readily because certified solutions meet governance, security, and reliability expectations out of the box.
Unlocking AI monetization at scale	Creates predictable revenue paths using a unified investment portfolio and simplified pricing model.	Partners productize AI agents for reuse across industries, enabling repeatable sales through the ServiceNow Store rather than one-off implementations.

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Elevating the ServiceNow Store to a curated AI Agent Marketplace

The revamped ServiceNow Store with AI agent listings is launching now, with a phased rollout that will expand rapidly as agents complete security certification. ServiceNow upgraded Store includes a dedicated AI agents category, featuring solutions from both ServiceNow and partners.

Together, these benefits turn the ecosystem into a self-reinforcing AI innovation engine.

AI value multiplies when reuse becomes effortless. AI does not scale through custom delivery alone. Instead, it scales when reuse, trust, and monetization converge. By transforming the Store into a curated value driven AI Agent Marketplace, ServiceNow enables:

• Faster AI adoption without experimental risk
• Stronger ecosystem participation from partners and SIs
• Consistent governance across all AI deployments
• Sustainable AI innovation driven by market demand

As a result, AI shifts from project output to platform capability. The transformation into a curated marketplace experience for enterprise AI agents, empowers early adopters to:

• Discover certified AI agents quickly
• Deploy AI-driven automation with reduced risk
• Extend AI across IT, Security, HR, GRC, and Customer Service

Meanwhile, partners gain:

• Global AI distribution
• Built-in trust signals
• Repeatable AI revenue streams

This marketplace model ensures AI innovation spreads faster—without sacrificing governance.

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How Early Agile Adopters are Poised to Win

Momentum rewards teams that move first. Agile and DevOps leaders must:

• Align work to build → test → certify → publish
• Focus on reusable, scalable AI agents
• Automate with ServiceNow-ready CI/CD
• Make AI certification a delivery standard, not a final step

At the same time, establish an AI Center of Excellence to anchor ethics, security, and data quality.

Act early. Execute with discipline. Scale AI with confidence.

Strategic SIs Matter

AI programs fail when governance lags innovation. Strategic SIs embed control directly into delivery by integrating AI risk policies, certification standards, and automation into Agile workflows.

Because of this alignment, organizations reduce rework, accelerate certification, and scale AI adoption—without slowing delivery.

Congratulations to AutomatePro for achieving ServiceNow’s coveted Elite Partner Status!

AutomatePro has acheived ServiceNow Elite level—they join the best of the best, in this highest tier in the Build Partner framework. That designation signals more than credibility: it confirms AutomatePro delivers enterprise-ready, proven automation that helps customers deploy new ServiceNow capabilities faster, with less risk, and with measurable outcomes.

Strategic SI Enablement: Elite Partners, AutomatePro and Cognizant and ServiceNow AI Build Adoption

AI success depends on execution. Even with advanced tooling, enterprises struggle to scale AI responsibly without strong delivery discipline.

As a Strategic SI collaborative partners, Cognizant accelerates adoption of the ServiceNow AI Build Program by turning AI standards into enterprise-ready execution. Rather than focusing only on features, Cognizant operationalizes AI at scale.

In practice, Cognizant:

• Converts AI Build requirements into repeatable delivery models
• Establishes AI Centers of Excellence aligned to ServiceNow governance
• Standardizes AI DevOps, testing, and certification pipelines
• Scales reusable AI agents across IT, Security, HR, GRC, and Customer Service

The result: AI moves from isolated pilots to trusted, enterprise-grade capabilities.

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AutomatePro Is Foundational AI Build Program Success

AI scale requires discipline. Automation makes that discipline repeatable. As a core Build capability, AutomatePro provides the execution backbone that turns AI standards into delivery reality. Rather than treating testing and documentation as downstream tasks, AutomatePro embeds them directly into the AI Build lifecycle.

AutomatePro enables teams to:

• Continuously test AI agents across environments and data conditions
• Achieve repeatable, certification-ready AI builds
• Standardize AI delivery pipelines from build through publish

When paired with SI-led execution models, AutomatePro ensures AI agents scale faster, safer, and with confidence—making it a foundational capability for Build Program success, not an optional enhancement.d execution frameworks, this automation ensures AI agents scale safely and predictably.

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AutoTest and AutoDoc: The Backbone of Scalable AI Trust

AutomatePro – Autotest Reliability at Speed

Ditch Manual Agile: Automate the Sprint with Audit-Ready Evidence

• Validates AI behavior across datasets
• Eliminates manual regression bottlenecks
• Accelerates AI certification timelines

AutoDoc: Always-Current AI Governance

• Automatically maintains AI documentation
• Improves adoption and usability
• Supports audit readiness without overhead

Together, these capabilities transform AI innovation into trusted enterprise infrastructure.

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Governance and Trust: The Foundation of AI at Scale

AI adoption collapses without trust.

The AI Build Program embeds:

• Security validation
• Certification hygiene
• Interoperability standards

As a result, customers gain confidence while partners build credibility—fueling long-term ecosystem growth.

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Practical Next Steps to Lead in the AI Build Era

To capitalize on the AI Build Program:

• Map existing automation backlogs to AI Build opportunities
• Select two to three AI agents for Store publication
• Operationalize automated AI testing and documentation
• Engage strategic SI partners early
• Launch a certification-ready AI pilot focused on reuse

Execution—not experimentation—defines leadership in the ServiceNow AI ecosystem.

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Other ServiceNow AI Build Program Resources

• Agile – Dawn Christine Simmons
• AutoDoc | Automated ServiceNow Documentation
• AutomatePro AutoTest 101 – Dawn Christine Simmons
• AutoTest Capability Maturity Model
• AutomatePro Achieves ServiceNow Elite Partner Status : AutomatePro
• AutomatePro Knowledge
• AutoTest | ServiceNow Test Automation Solution
• AutomatePro 9.2.1 Release Highlights
• AutomatePro to Modernize ServiceNow Testing – YouTube
• AutomatePro+ ServiceNow Store page
• AutoTest Capability Maturity Model
• Barclays Reduced ServiceNow Testing Effort by 99%
• CI/CD AutomatePro versus ServiceNow
• Cognizant & ServiceNow Launch AI-Powered Dispute Management Solution for Mid-Market Banks
• Cognizant-Elevated-to-Global-Elite-Partner-in-ServiceNow-Partner-Ecosystem
• ServiceNow Partner Program
• ServiceNow Partner Program Introduces AI Opportunities
• Partner-Led AI: Build Partner Program – ServiceNow Blog
• ServiceNow AI Platform – ServiceNow
• ServiceNow Partner Awards