Help Center
   			
		-                 
		
Watch List
 -                 
		
Blog
- 2021: VP Harris Inauguration Elevates Diversity and Executive Leadership
 - Covid Cyber Employment Fraud: $Millions in Job Fraud, $Billions in Unemployment Fraud. Recruiters and Jobseekers Paradigm shift
 - Does Post Covid Demand, "Evolve or Fold" Data Strategy?
 - World Talent Economy Forum on Global Competitiveness
 - Jobs n Career Success: Employment News
 - CMDB Corporate Governance for Publicly Held Companies
 - Top Trends in Project Management
 - Freshwork's Multichannel vision for FreshService (ITSM)
 - Microsoft Teams Tripping Transcription Tenancy.
 - Uber's Call Center Security Social Engineering Massive System Breach
 - Community Crisis Resource Reference List
 - Financial Services Operations
 - AI: Knowledge Centered Support
 - Review and Approve Knowledge
 - Predictive Intelligent Situational Awareness
 - ROI: Demand AI Service Management
 - ChatGPT Ethics and FTC
 - Imperative: Governance Risk Compliance
 - Gamifying ITSM Excellence
 - AI Revolutionizes Service Management
 - GRC Industry Reference Matrix
 - Walk Up Experience- Design-To-Deliver
 - AI & GRC Defense Against Security-Data Breach
 - 5-Star ITSM Solutions
 - Remedy to ServiceNow Migration
 - 5-Step Policy-Compliance Risk Management
 - Vulnerability Remediation RACI
 - Be Your Best-Self Strategies
 - Knowledge is AI-Power
 - Artificial-Intelligence in Employment-Fraud Exploits
 - RIDAC Log Management
 - Broad's AI COVID-19 Solutions
 - KAUST: AI-Healthcare Innovation
 - Embracing Equity in IT Service Management
 - ITSMF: Erik Bock, Digital Business
 - ServiceNow World: Chicago Wednesday, 11/02
 - Today's HR Super Trends
 - Empty Nester Creates Meaningful Mother's Day
 - Constructive Feedback from Destructive Work Environment
 - Noir and Grit: This is The Batman
 - Jeffrey Nicoll, CEO of JIT and ServiceNow Executive Strategist
 - March of International Women and Creating Ideas that bring Hope, Opportunity and Transformation
 - IT Service Management News and Views
 - Eye Strain: Modern Sources and Solutions
 - Remembering Paradise by the iconic Meatloaf (Dead at 74 of COVID)
 - Covid and Omicron 911, That was my Emergency
 - Fresh Juicing for Healing: Dawn's COVID Part 2 (Omicron edition)
 - Facebook's Response to "Whistleblower Protection Program" is new brand, MetaVerse
 - Senate Hearing on Facebook Transparency an Accountability
 - October 2021: Facebook's Platform Challenges
 - Strategies to Stop Cyber Crime & Bullying
 - San Francisco Bay Area: ITSMF News
 - SNL lessons, hosted by Elon Musk
 - 5 Ways to Create Opportunity with Social Leadership
 - Happy Saint Patrick's Day
 - INTERNATIONAL WOMEN'S DAY EDITION: Celebrating our World's Leaders
 - Tribute In Memory: Heartland Rock Icon- Michael Stanley
 - Middle East's Top CIO50 Innovation Leaders. #7 is the most visionary Healthcare CIO, I've worked with.
 - TOP TIPS: Attracting LinkedIn Viewers
 - Show Remaining Articles (44) Collapse Articles
 
 -                 
		
ServiceNow
- Financial Services Operations
 - Gamifying ITSM Excellence
 - AI Revolutionizes Service Management
 - GRC Industry Reference Matrix
 - AI & GRC Defense Against Security-Data Breach
 - Strategic Portfolio Management FAQs
 - Service Catalog Process FAQs
 - DevOps & Change Velocity
 - Demystifying Taxonomy Categorization
 - Email-to-Incident is Costly Inefficiency
 - Role of CMDB-Management Service-Owner
 - ServiceNow Virtual Agent Chatbot
 - Vulnerability Response Workspace Module
 - Best of ServiceNow Vancouver
 - Enhancing End-User Service Experience
 - Comparing ServiceNow-Strategic-PM to Microsoft-PM
 - AI and Improved Knowledgebase-Search
 - Washington ESC or Knowledge Portal?
 - Introducing Security Incident Response
 - Vulnerability Response Test Plan
 - Efficient Workday to ServiceNow Integration
 - AutomatePro AutoTest: Getting Started
 - AutomatePro AutoTest Custom-Testing
 - ServiceNow Executive Reporting Approaches
 - SPM Gantt Chart Presentation
 - CMDB Health Dashboard
 - Incident On-call Best Practices
 - BA Product Update Process
 - Getting-Started ServiceNow Timesheet Management
 - ServiceNow Service Catalog Builder
 - 10 Cool Features Standard-to-Pro
 - Comparing GRC & IRM
 - Starting ServiceNow GRC Process
 - Accelerate ServiceNow-Knowledge with Microsoft-Word
 - Managing Incident Surge Problems
 - High Volume Incident-Management Strategies
 - SPM Risk Management Process
 - Pinned KB-Articles & deflection
 - ServiceNow Document Management System
 - Mastering Knowledge Article Pinning
 - Persona Use & Administration
 - AI-Powered AutomatePro & ServiceNow
 - AutoPlan Release Setup Simplified
 - AI: Dawn’s Demos AutomatePro
 - Raptor Workflow Data Platform
 - ServiceNow Xanadu AI Advantage
 - SPM Collaborative Workspaces
 - AI-Powered Xanadu & RaptorDB
 - Explore AutomatePro Release 8.0.0
 - Accelerating IRM & GRC
 - Roadmap CMDB-HAM-SAM Value Recognition
 - AutomatePro & ServiceNow Automated-Test
 - Remote Support Success Strategy
 - CMDB Powered Digital Transformation
 - ServiceNow's Generative AI Revolution
 - Knowledge after-Party #100DaysOfServiceNow
 - Generative AI in ServiceNow-SPM
 - Knowledge is AI-Power
 - ServiceNow World: Chicago Wednesday, 11/02
 - Jeffrey Nicoll, CEO of JIT and ServiceNow Executive Strategist
 - AI-powered ServiceNow Tests
 - Xanadu Upgrade: ServiceNow SPM
 - Xanadu Upgrade: CMDB Plan
 - AI Test-Powered ServiceNow
 - Transforming Healthcare Software Catalogs
 - Predictive Intelligence in ServiceNow
 - California Wildfires: Lessons in Public-Sector Portals
 - Impactful Incident Management Knowledge
 - Starting ITSM Predictive Intelligence
 - TPRM Business-Analyst Guide
 - Robotic Process Automation Workflows
 - Mastering Zing Search Optimization
 - A-Z Data Fabric Glossary
 - Workflow Data Integration Fabrics
 - New in Performance Analytics
 - Predictive Intelligence & ITSM
 - Predictive Change Mastery
 - Optimize ServiceNow ML Training
 - HAM & SAM Base
 - Foundations for Asset Management
 - Xanadu Upgrade Drives Innovation
 - Upgrades: AutoTest from ATF
 - RaptorDB for Data Owners
 - AutomatePro: Greenfield ServiceNow Strategies
 - Build ServiceNow Data Fabric
 - Visualize Governance Empower Decisions
 - Data Fabric Governance & Quality
 - Automated Test Platform Health
 - AutomatePro AutoDocument from AutoTest
 - UC: AutoTest & AutoDocument
 - ServiceNow Collaborative Workspace Management
 - ServiceNow User Experience Analytics
 - AutomatePro: Ditch Manual Agile
 - Master Collaborative Workspace Planning
 - Master Figma Developer Handoff
 - Figma Based Design Tokens
 - Known Error Process Essentials
 - SAFe Release Planning Process
 - Agile Automation’s Unexpected Value
 - ServiceNow Workflow Data Platform
 - Zero Copy Powers Performance
 - Accelerate GenAI Workspace Delivery
 - Careers Figma‑Powered ServiceNow
 - Accelerate ServiceNow AutoDeploy Value
 - Simplify CSDM Amplify Value
 - Epic Chicago World Forum
 - AutomatePro 9.0.2 Breakthrough Features
 - Manual Deployment Defect Loops
 - Setting Up Agile Boards
 - RaptorDB Demo Data Anonymization
 - Workspaces vs Service Portal
 - Agile Center of Excellence
 - ServiceNow Workspace Data Migration
 - Agile Board or VTB
 - ServiceNow Collaborative Workspace Strategies
 - Trustworthy Data Faster Automation
 - Comparing Demand Management Processes
 - ServiceNow Test Automation Policy
 - AutoMate Service Catalog Requests
 - AutoTest Capability Maturity Model
 - New in AutomatePro 9.2.1
 - Show Remaining Articles (106) Collapse Articles
 
 -                 
		
Getting Started
- Introduction to Knowledge Management
 - Knowledge Categorization "Find-ability"
 - Productivity: Service Operations Workspace
 - Conduct A Windows-Security Scan
 - Burp Suite Professional & Web Security Process
 - BMC Remedy ITSM Reference
 - AI: ServiceNow Virtual-Agent Chatbot
 - COE for Human Resources
 - Getting Started: Engagement Manager
 - One-IT: Effective Ticket Handling
 - Service Catalog Order Guides
 - Employee Journey Management ServiceNow
 - Productivity Tips for Knowledge-Users
 - Strategies for Manual Test
 - TikTok for Digital Leaders
 - Master Social Video Editing
 - Understanding Security Encryption Standards
 - Persona Use & Administration
 - AutomatePro A-Z Terminology Glossary
 - Predictive Intelligence in ServiceNow
 - TPRM: Solving Vendor Risk
 - Agent Assist Setup
 - Artificial Intelligence A-Z Glossary
 - Predictive Intelligence Knowledge Service
 - Setup Free Azure DevOps
 - Robotic Process Automation Workflows
 - Optimize ServiceNow ML Training
 - Effective Business Process Consultancy
 - Automate New Hire Access
 - AutomatePro: Greenfield ServiceNow Strategies
 - Build ServiceNow Data Fabric
 - Microsoft Sync Sanity Saving
 - ServiceNow User Experience Analytics
 - Master Figma Developer Handoff
 - Known Error Process Essentials
 - ESL ChatGPT Prompt Tips
 - ServiceNow Collaborative Workspace Strategies
 - Expert Business Process Overview
 - Show Remaining Articles (23) Collapse Articles
 
 -                 
		
FAQs
- Knowledge Categorization "Find-ability"
 - FAQs: Governance Risk Compliance
 - Understanding Clop Ransomware Mitigation
 - ServiceNow IRM SOX FAQs
 - Strategic Portfolio Management FAQs
 - Chat GPT FAQS
 - Ticket Handling Infographic FAQs
 - Service Catalog Process FAQs
 - DevOps & Change Velocity
 - Role of CMDB-Management Service-Owner
 - Vulnerability Response Workspace Module
 - How-To Import ServiceNow Stories 🚀
 - Best of ServiceNow Vancouver
 - Enhancing End-User Service Experience
 - Washington ESC or Knowledge Portal?
 - TikTok for Digital Leaders
 - Mastering Telecommuting Efficiency
 - Essential Laptop Migration Hacks
 - AutomatePro A-Z Terminology Glossary
 - Microsoft Sync Sanity Saving
 - Zero Copy Powers Performance
 - Expert Business Process Overview
 - Show Remaining Articles (7) Collapse Articles
 
 -                 
		
Strategic Portfolio Management
- Understand ServiceNow's 2 SPMs
 - Comparing ServiceNow-Strategic-PM to Microsoft-PM
 - Efficient Workday to ServiceNow Integration
 - ServiceNow Executive Reporting Approaches
 - SPM Gantt Chart Presentation
 - Strategic Portfolio Management Foundations
 - Timeline: ITBM to SPM
 - SPM Project Templates
 - SPM: Starting a Demand
 - AutoMatePro AutoPlan Demand Management
 - Strategic PPM Risk Management
 - SPM Risk Management Process
 - Xanadu Upgrade: ServiceNow SPM
 - Xanadu Upgrade Drives Innovation
 - ServiceNow Collaborative Workspace Management
 - SAFe Release Planning Process
 - Epic Chicago World Forum
 - Setting Up Agile Boards
 - Comparing Demand Management Processes
 - ServiceNow Test Automation Policy
 - Show Remaining Articles (5) Collapse Articles
 
 -                 
		
AutomatePro
- AutomatePro AutoTest Reference
 - AutomatePro AutoTest: Getting Started
 - AutomatePro AutoTest Custom-Testing
 - Autotest: Test-Run Defects
 - Quality Assurance Test Process
 - AutoTest Case Planning
 - AutomatePro Functions and Permissions
 - AutoMatePro AutoPlan Demand Management
 - Introducing AutomatePro Control Console
 - Troubleshoot AutoTest Run Issues
 - QuickStart-AI Service Catalog Test
 - 8.2 New AutoTest Features
 - AutomatePro AutoTest Operations Process
 - Persona Use & Administration
 - AutomatePro A-Z Terminology Glossary
 - AI-Powered AutomatePro & ServiceNow
 - AutomatePro Accelerated Agile Sprints
 - Advanced ServiceNow Test Automation
 - Costly Habit: Manual Test
 - Transforming Healthcare Software Catalogs
 - Upgrades: AutoTest from ATF
 - BPC Heros & AutomatePro
 - AutomatePro: Greenfield ServiceNow Strategies
 - Automated Test Platform Health
 - AutomatePro AutoDocument from AutoTest
 - UC: AutoTest & AutoDocument
 - AutomatePro: Ditch Manual Agile
 - Agile Automation’s Unexpected Value
 - Accelerate ServiceNow AutoDeploy Value
 - Ignite Impact Driven CoE
 - Epic Chicago World Forum
 - AutomatePro 9.0.2 Breakthrough Features
 - Manual Deployment Defect Loops
 - Agile Center of Excellence
 - AutomatePro Managed Service Value
 - Comparing Demand Management Processes
 - ServiceNow Test Automation Policy
 - AutoMate Service Catalog Requests
 - AutoTest Capability Maturity Model
 - New in AutomatePro 9.2.1
 - Show Remaining Articles (25) Collapse Articles
 
 -                 
		
Glossary Reference
- Security and IT Glossary
 - Guided After-Action Report
 - Security-Operations GRC Glossary
 - Artificial Intelligence A-Z Glossary
 - Business Process Improvement Glossary
 - HR Glossary
 - Strategic Portfolio Management Glossary
 - Service Catalog/Portal A-Z Glossary
 - AutomatePro A-Z Terminology Glossary
 - Healthcare Compliance Simplified Framework
 - A-Z Data Fabric Glossary
 
 -                 
		
ITSM
- ITSM Capability Model- L1
 - One-IT: Effective Ticket Handling
 - Service Catalog Order Guides
 - Email-to-Incident is Costly Inefficiency
 - CMDB Health Dashboard
 - Incident On-call Best Practices
 - Managing Incident Surge Problems
 - High Volume Incident-Management Strategies
 - Pinned KB-Articles & deflection
 - Stockroom Asset Management Mastery
 - Starting ITSM Predictive Intelligence
 - Predictive Intelligence Knowledge Service
 - Predictive Intelligence & ITSM
 - Predictive Change Mastery
 - Xanadu Upgrade Drives Innovation
 - Best Approach Problem Management
 - Epic Chicago World Forum
 - Show Remaining Articles (2) Collapse Articles
 
 -                 
		
Service
 -                 
		
Overview
- Productivity: Service Operations Workspace
 - GRC Managed Risk
 - GE Change Acceleration Process
 - Overview: Employee Center Pro
 - SOX Control-Management and Attestation
 - RIDAC: Strategic Portfolio Management
 - Artificial Intelligence A-Z Glossary
 - Advanced Program Management
 - AI: ServiceNow Virtual-Agent Chatbot
 - Business Process Optimization Reviews
 - Proper Ticket Handling Imperative
 - Public Sector Digital Services
 - Employee Journey Management ServiceNow
 - Expert Business Process Overview
 
 -                 
		
UAT
- UAT- Approve or Reject Change
 - Demo Service Catalog
 - AutoTest Case Planning
 - Strategies for Manual Test
 - 8.2 New AutoTest Features
 - Persona Use & Administration
 - AutomatePro A-Z Terminology Glossary
 - AutomatePro Accelerated Agile Sprints
 - Advanced ServiceNow Test Automation
 - AutomatePro: Greenfield ServiceNow Strategies
 - Epic Chicago World Forum
 
 -                 
		
Healthcare
- GRC Industry Reference Matrix
 - Broad's AI COVID-19 Solutions
 - KAUST: AI-Healthcare Innovation
 - Eye Strain: Modern Sources and Solutions
 - Covid and Omicron 911, That was my Emergency
 - Fresh Juicing for Healing: Dawn's COVID Part 2 (Omicron edition)
 - Transforming Healthcare Software Catalogs
 - Healthcare Compliance Simplified Framework
 - Epic Chicago World Forum
 - AI-Prompts for Cognitive Recovery
 - Alexa Productivity: Cognitive Focus
 - Domestic Violence Long-Covid Fainting
 
 -                 
		
Chat GPT
- Chat GPT Awesomeness
 - Prompt-Powered Business Solutions
 - C-Suite CxO ChatGPT Prompts
 - Brilliant Productivity ChatGPT Prompts
 - ESL ChatGPT Prompt Tips
 - AI-Prompts for Cognitive Recovery
 - Expert COE Strategy Prompts
 - ChatGPT Nonprofit Prompt Ideas
 - ChatGPT Meeting Summary Automation
 - Expert Business Process Overview
 
 -                 
		
Security Operations (SecOps)
- SecOps Vulnerability Response Lifecycle
 - Vulnerability Response Workspace Module
 - Vulnerability Remediation RACI
 - Security Incident Response Introduction
 - Introducing Security Incident Response
 - Vulnerability Response Test Plan
 - High Volume Incident-Management Strategies
 - Understanding Security Encryption Standards
 - TPRM: Solving Vendor Risk
 - BA Guide: Vulnerability Response
 - Epic Chicago World Forum
 
 -                 
		
Agile
- Agile Scrum Master Guide
 - DevOps Automated Test
 - Quality Assurance Test Process
 - Getting-Started ServiceNow Timesheet Management
 - Optimized Sprint Capacity Plan
 - Persona Use & Administration
 - AutomatePro A-Z Terminology Glossary
 - AutomatePro Accelerated Agile Sprints
 - Advanced ServiceNow Test Automation
 - AI-powered ServiceNow Tests
 - 80% Outages: Unauthorized Change
 - Upgrades: AutoTest from ATF
 - Effective Business Process Consultancy
 - CAP Agile Story Grooming
 - Data Fabric Governance & Quality
 - Automated Test Platform Health
 - AutomatePro AutoDocument from AutoTest
 - AutomatePro: Ditch Manual Agile
 - Agile Automation’s Unexpected Value
 - Manual Deployment Defect Loops
 - Setting Up Agile Boards
 - Agile Center of Excellence
 - Agile Board or VTB
 - Enablement Led CoE Wins
 - New in AutomatePro 9.2.1
 - Show Remaining Articles (10) Collapse Articles
 
 -                 
		
Knowledge Management
- Productivity Tips for Knowledge-Users
 - AI and Improved Knowledgebase-Search
 - Washington ESC or Knowledge Portal?
 - Knowledge Management Pro Features
 - Accelerate ServiceNow-Knowledge with Microsoft-Word
 - Pinned KB-Articles & deflection
 - ServiceNow Document Management System
 - Mastering Knowledge Article Pinning
 - Impactful Incident Management Knowledge
 - Starting ITSM Predictive Intelligence
 - Predictive Intelligence Knowledge Service
 - Mastering Zing Search Optimization
 - AI Demands: Data Stewards
 - ServiceNow Collaborative Workspace Management
 - Known Error Process Essentials
 
 -                 
		
Workday
 -                 
		
Network Connectivity Solutions
 -                 
		
Business Process Methodologies
- Ideation: DaVinci Inspired Mind-Mapping
 - Quality Assurance Test Process
 - AutoTest Case Planning
 - Managing Incident Surge Problems
 - Strategic PPM Risk Management
 - AI-Powered AutomatePro & ServiceNow
 - Advanced ServiceNow Test Automation
 - TPRM: Solving Vendor Risk
 - A-Z Data Fabric Glossary
 - Workflow Data Integration Fabrics
 - New in Performance Analytics
 - Effective Business Process Consultancy
 - BPC Heros & AutomatePro
 - AI’s Emergent Governance Ethics
 - AutomatePro: Greenfield ServiceNow Strategies
 - Build ServiceNow Data Fabric
 - Microsoft Sync Sanity Saving
 - CAP Agile Story Grooming
 - Data Fabric Governance & Quality
 - ServiceNow Collaborative Workspace Management
 - Master Collaborative Workspace Planning
 - AI Powered Excellence Centers
 - C-Suite CxO ChatGPT Prompts
 - Brilliant Productivity ChatGPT Prompts
 - Known Error Process Essentials
 - SAFe Release Planning Process
 - Agile Automation’s Unexpected Value
 - Ignite Impact Driven CoE
 - Epic Chicago World Forum
 - Workspaces vs Service Portal
 - Agile Center of Excellence
 - Business Process Consultant Careers
 - Expert COE Strategy Prompts
 - Expert Business Process Overview
 - Comparing Demand Management Processes
 - Enablement Led CoE Wins
 - ServiceNow Test Automation Policy
 - AutoTest Capability Maturity Model
 - New in AutomatePro 9.2.1
 - Show Remaining Articles (24) Collapse Articles
 
 -                 
		
Service Catalog & Request Management
 -                 
		
Artificial Intelligence
- 10 Cool Features Standard-to-Pro
 - Knowledge Management Pro Features
 - QuickStart-AI Service Catalog Test
 - Managing Incident Surge Problems
 - Master Social Video Editing
 - AI-Powered AutomatePro & ServiceNow
 - AI Test-Powered ServiceNow
 - Predictive Intelligence in ServiceNow
 - Agent Assist Setup
 - Artificial Intelligence A-Z Glossary
 - Predictive Intelligence Knowledge Service
 - Robotic Process Automation Workflows
 - A-Z Data Fabric Glossary
 - New in Performance Analytics
 - BPC Heros & AutomatePro
 - AI Demands: Data Stewards
 - AutomatePro: Greenfield ServiceNow Strategies
 - Data Fabric Governance & Quality
 - AutomatePro: Ditch Manual Agile
 - Prompt-Powered Business Solutions
 - ESL ChatGPT Prompt Tips
 - Ignite Impact Driven CoE
 - NEOM Innovation Creates Opportunity
 - RaptorDB Demo Data Anonymization
 - Agile Center of Excellence
 - Expert COE Strategy Prompts
 - ChatGPT Nonprofit Prompt Ideas
 - New in AutomatePro 9.2.1
 - Show Remaining Articles (13) Collapse Articles
 
 -                 
		
Integrated Risk Management
 -                 
		
Microsoft
- Effortless Excel Mail Merge
 - CoPilot Powered Productivity Tips
 - Accelerate ServiceNow-Knowledge with Microsoft-Word
 - USB Ports Troubleshooting Tips
 - Mastering Telecommuting Efficiency
 - Essential Laptop Migration Hacks
 - Setup Free Azure DevOps
 - A-Z Data Fabric Glossary
 - Microsoft Sync Sanity Saving
 - Email Suite Comparative Analytics
 - ChatGPT Meeting Summary Automation
 
 -                 
		
AI: Generative Artificial Intelligence
- Mastering iPhone 16 AI
 - AI-powered Service Management Operations
 - AI Video Editing Hacks
 - AI Workflow Reengineering Requirements
 - AI: Dawn’s Demos AutomatePro
 - AI Powered Career Resilience
 - Raptor Workflow Data Platform
 - AI-Powered Xanadu & RaptorDB
 - AI Assist's Rockstar-Agent
 - Advanced ServiceNow Test Automation
 - AI-powered ServiceNow Tests
 - Optimize Productivity with Siri
 - AI Test-Powered ServiceNow
 - Predictive Intelligence in ServiceNow
 - California Wildfires: Lessons in Public-Sector Portals
 - Impactful Incident Management Knowledge
 - Agent Assist Setup
 - Starting ITSM Predictive Intelligence
 - Artificial Intelligence A-Z Glossary
 - Predictive Intelligence Knowledge Service
 - Robotic Process Automation Workflows
 - A-Z Data Fabric Glossary
 - Workflow Data Integration Fabrics
 - New in Performance Analytics
 - Predictive Intelligence & ITSM
 - Predictive Change Mastery
 - A-Z Data Fabric Glossary
 - RaptorDB for Data Owners
 - BPC Heros & AutomatePro
 - AI’s Emergent Governance Ethics
 - AI Demands: Data Stewards
 - Master Data Quality Dimensions
 - AutomatePro: Greenfield ServiceNow Strategies
 - Build ServiceNow Data Fabric
 - Data Fabric Governance & Quality
 - Designing AI-Driven Data Portals
 - AutomatePro AutoDocument from AutoTest
 - Prompt-Powered Business Solutions
 - C-Suite CxO ChatGPT Prompts
 - Data Quality Dimensions Metrics
 - Agile Automation’s Unexpected Value
 - Mastering Uniqueness & Consistency
 - Accelerate GenAI Workspace Delivery
 - ESL ChatGPT Prompt Tips
 - AutomatePro 9.0.2 Breakthrough Features
 - NEOM Innovation Creates Opportunity
 - RaptorDB Demo Data Anonymization
 - Agile Center of Excellence
 - Expert COE Strategy Prompts
 - ChatGPT Nonprofit Prompt Ideas
 - AutomatePro Managed Service Value
 - New in AutomatePro 9.2.1
 - Show Remaining Articles (37) Collapse Articles
 
 -                 
		
Global News & Views
 -                 
		
Digital Business Process
- AutoPlan Release Setup Simplified
 - AI Video Editing Hacks
 - AI Workflow Reengineering Requirements
 - SPM Collaborative Workspaces
 - CMDB Powered Digital Transformation
 - Connect Collaborate Create Knowledge
 - Lessons Learned: CrowdStrike Incident
 - CrowdStrike Outage: Global Chaos
 - MasterCard's AI-Powered Fraud Detection
 - Effortless QR Code Creation
 - AT&T Big Data Breach
 - Transformation: Success from Setbacks
 - LinkedIn Digital-Success Enablement
 - Digital Excellence Through Collaboration
 - Digital-Transformation Leader: David Pultorak
 - Business Process Design Excellence
 - California Wildfires: Lessons in Public-Sector Portals
 - TPRM: Solving Vendor Risk
 - A-Z Data Fabric Glossary
 - New in Performance Analytics
 - Predictive Change Mastery
 - Foundations for Asset Management
 - AI’s Emergent Governance Ethics
 - Automate New Hire Access
 - Build ServiceNow Data Fabric
 - Trusted Data Governance
 - Understanding Inclusive Global Communication
 - Master Collaborative Workspace Planning
 - Figma Based Design Tokens
 - AI Powered Excellence Centers
 - Data Quality Dimensions Metrics
 - SAFe Release Planning Process
 - Mastering Uniqueness & Consistency
 - Accelerate GenAI Workspace Delivery
 - Simplify CSDM Amplify Value
 - Ignite Impact Driven CoE
 - Epic Chicago World Forum
 - NEOM Innovation Creates Opportunity
 - RaptorDB Demo Data Anonymization
 - Workspaces vs Service Portal
 - Agile Center of Excellence
 - ServiceNow Collaborative Workspace Strategies
 - ChatGPT Nonprofit Prompt Ideas
 - Trustworthy Data Faster Automation
 - Expert Business Process Overview
 - Comparing Demand Management Processes
 - Enablement Led CoE Wins
 - Show Remaining Articles (32) Collapse Articles
 
 -                 
		
Generative AI
- AI-powered Service Management Operations
 - AI Video Editing Hacks
 - AI Workflow Reengineering Requirements
 - AI: Dawn’s Demos AutomatePro
 - ServiceNow Xanadu AI Advantage
 - AI-Powered Xanadu & RaptorDB
 - Yale: Top-CEOs on AI
 - ServiceNow's Generative AI Revolution
 - Predictive Intelligence in ServiceNow
 - California Wildfires: Lessons in Public-Sector Portals
 - Agent Assist Setup
 - Starting ITSM Predictive Intelligence
 - Artificial Intelligence A-Z Glossary
 - Predictive Intelligence Knowledge Service
 - A-Z Data Fabric Glossary
 - Predictive Change Mastery
 - AI Demands: Data Stewards
 - Master Data Quality Dimensions
 - Build ServiceNow Data Fabric
 - Designing AI-Driven Data Portals
 - Epic Chicago World Forum
 - NEOM Innovation Creates Opportunity
 - Show Remaining Articles (7) Collapse Articles
 
 -                 
		
Jobs n Career
 -                 
		
Design
 -                 
		
Success & Motivation
 -                 
		
Team
 -                 
		
Cyber Security
 -                 
		
Success and Miotivation
 -                 
		
Apple
 -                 
		
TikTok
 -                 
		
Governance, Risk, Compliance
 -                 
		
IT Operations Management
 -                 
		
HRSD
 -                 
		
UI and UX
 -                 
		
Data Management
- Master Data Quality Dimensions
 - Build ServiceNow Data Fabric
 - Trusted Data Governance
 - ServiceNow User Experience Analytics
 - Data Quality Dimensions Metrics
 - Mastering Uniqueness & Consistency
 - Zero Copy Powers Performance
 - Simplify CSDM Amplify Value
 - Epic Chicago World Forum
 - ServiceNow Workspace Data Migration
 - Trustworthy Data Faster Automation
 
 -                 
		
Financial and Procurement
 -                 
		
Figma
 -                 
		
Google
 -                 
		
Healthy Inspirations
 -                 
		
RaptorDB
 -                 
		
Neurodiversity
 
< All Topics
						Print			
		
 A-Z Data Fabric Glossary
		PostedMarch 2, 2025		
 
				UpdatedMarch 2, 2025		
 
				ByDawn Christine Simmons		
 A-Z Data Fabric Glossary is your ultimate resource for mastering the essential terms, technologies, and best practices that define modern data integration, governance, security, and AI-driven automation. In today’s fast-paced digital economy, data is the foundation of innovation, decision-making, and operational efficiency.
A-E: Foundational Data Fabric Concepts
| Term | Definition | Use Case Example | 
|---|---|---|
| Active Metadata | Continuously updated metadata providing real-time insights. | ServiceNow uses active metadata for AI-driven analytics. | 
| AI & Machine Learning Integration | Embedding AI/ML models into data workflows for automation and predictions. | IBM Watson Knowledge Catalog enhances data analysis with AI. | 
| API Data Services | Services that expose data via APIs for seamless integration. | Microsoft Purview enables API-based data exchange between applications. | 
| Anomaly Detection | Identifying outliers in data for fraud detection and security monitoring. | Google AutoML detects financial anomalies in real-time transactions. | 
| Architecture | The structural framework of a data fabric, integrating multiple technologies. | IBM Cloud Pak for Data unifies on-premise and cloud data architectures. | 
| Centralized Metadata Repository | A single-source-of-truth for metadata storage and governance. | Collibra centralizes metadata across hybrid cloud environments. | 
| Compliance Monitoring | Automated tracking of regulatory adherence, including GDPR, HIPAA, and CCPA. | SAP Data Intelligence scans for compliance violations. | 
| Cloud-Based Data Fabric | A cloud-native architecture for enterprise data management. | Google Dataflow orchestrates real-time cloud data processing. | 
| Data Accessibility | Ensuring users can retrieve necessary data efficiently and securely. | Denodo enables virtualized, real-time data access. | 
F-J: Data Integration & Governance Terms
| Term | Definition | Use Case Example | 
|---|---|---|
| Federated Access | A method that allows distributed systems to access data without centralization. | Starburst Data enables federated SQL queries across multiple databases. | 
| FiveTran | A cloud-based ETL/ELT platform automating data integration. | Snowflake integrates structured/unstructured data through FiveTran connectors. | 
| Governance, Security & Privacy | Enterprise-wide data policies ensuring security and compliance. | Microsoft Purview enforces data access policies via RBAC controls. | 
| Golden Record | A single, trusted version of a data entity, eliminating duplicates. | Master Data Management (MDM) solutions ensure data accuracy in banking. | 
| Hybrid Data Fabric | A cross-platform data fabric spanning cloud and on-prem environments. | IBM Cloud Pak for Data supports hybrid multi-cloud deployments. | 
| IBM Cloud Pak for Data | AI-infused data platform for multi-cloud and hybrid architectures. | IBM Cloud Pak for Data enables AI-driven governance and compliance monitoring. | 
| Intelligent Recommendations | AI-driven insights suggesting the most relevant data assets. | Neo4j Knowledge Graphs enhance AI-powered recommendations. | 
K-O: Metadata & Orchestration
| Term | Definition | Use Case Example | 
|---|---|---|
| Knowledge Graphs | Data structures linking entities to discover relationships. | GraphDB & Neo4j power semantic search & AI-driven analytics. | 
| Lineage Tracking | Visual representation of data origins and transformations. | Apache Atlas enables enterprise-wide data lineage visualization. | 
| Matillion | Cloud-native ETL platform built for Snowflake, Redshift, and BigQuery. | Matillion accelerates cloud migration & real-time analytics. | 
| Metadata Management | Organizing metadata to enhance data discovery and compliance. | Alation & Collibra manage metadata for hybrid cloud ecosystems. | 
| Multi-Cloud Support | Seamless data operations across AWS, Azure, GCP. | Google Anthos integrates multi-cloud data fabrics. | 
| Open Source Data Fabric | Non-proprietary, community-supported data integration tools. | Apache NiFi powers real-time data pipelines. | 
P-T: Privacy & AI-Driven Analytics
| Term | Definition | Use Case Example | 
|---|---|---|
| Predictive Analytics | AI-powered data models forecasting trends & anomalies. | Google AutoML predicts customer purchase behavior. | 
| Privacy Masking | Protecting sensitive information using dynamic data masking. | Immuta & Collibra enforce GDPR-compliant data privacy rules. | 
| RBAC (Role-Based Access Control) | Restricts data access based on user roles & permissions. | Microsoft Purview applies role-based data access policies. | 
| Real-Time Data Access | Live data retrieval without latency or duplication. | TIBCO Data Virtualization enables instant data streaming. | 
| ServiceNow Data Fabric | Unified IT and business data across the ServiceNow ecosystem. | Enables automated workflows & AI-driven analytics. | 
U-Z: Unified Storage & Security
| Term | Definition | Use Case Example | 
|---|---|---|
| Unified Storage | Data storage consolidation for scalability and performance. | Azure Data Lake supports enterprise-wide storage unification. | 
| Unstructured Sources | Non-tabular data such as images, videos, and logs. | IBM Cloud Pak for Data processes text, voice, and image analytics. | 
| Virtualized Data | Data access without duplication or ETL movement. | Denodo Data Virtualization enables real-time analytics. | 
| Workflow Automation | AI-driven workflows reducing manual intervention. | ServiceNow Flow Designer automates enterprise business processes. | 
| Zero Trust Security | Continuous authentication ensuring strict data access control. | Palo Alto Networks applies Zero Trust policies to cloud workloads. | 
Other A-Z Data Fabric Glossary Resources
- Add Fabric URLs to your allowlist – Microsoft Fabric | Microsoft Learn
 - Artificial Intelligence A-Z Glossary
 - Business Process Improvement Glossary
 - CIO Definitions from TechTarget
 - Gartner Glossary Terms
 - Getting Started with Data Fabric – Data Fabric
 - IBM Glossary of terms
 - Microsoft Fabric fundamentals documentation – Microsoft Fabric | Microsoft Learn
 - Project Manageement Terms- Definitive Glossary of Project Management Terms | CIO
 - ServiceNow Workflow Data Fabric: Explained in 60 Seconds
 - Workflow Data Fabric – ServiceNow
 - Workflow Data Fabric for the AI era – ServiceNow Press
 

Tags:  
		        - A-Z Data Fabric Glossary
 - AI Data Management
 - Apache Nifi
 - Cloud-Based Data Fabric
 - Compliance & Security
 - Data Catalogs
 - Data Discovery
 - Data Governance
 - Data Integration
 - Data Lineage
 - Data Mesh
 - Data Orchestration
 - Data Privacy
 - ETL vs ELT
 - IBM Data Fabric
 - Informatica
 - Knowledge Graph
 - machine learning
 - Master Data Management
 - Metadata Management
 - Microsoft Fabric
 - predictive analytics
 - real-time data
 - ServiceNow Data Fabric
 - Snowflake
 - Talend
 
Table of Contents