-
Watch List
-
Blog
- 2021: VP Harris Inauguration Elevates Diversity and Executive Leadership
- Covid Cyber Employment Fraud: $Millions in Job Fraud, $Billions in Unemployment Fraud. Recruiters and Jobseekers Paradigm shift
- Does Post Covid Demand, "Evolve or Fold" Data Strategy?
- World Talent Economy Forum on Global Competitiveness
- Jobs n Career Success: Employment News
- CMDB Corporate Governance for Publicly Held Companies
- Top Trends in Project Management
- Freshwork's Multichannel vision for FreshService (ITSM)
- Microsoft Teams Tripping Transcription Tenancy.
- Uber's Call Center Security Social Engineering Massive System Breach
- Community Crisis Resource Reference List
- Financial Services Operations
- AI: Knowledge Centered Support
- Review and Approve Knowledge
- Predictive Intelligent Situational Awareness
- ROI: Demand AI Service Management
- ChatGPT Ethics and FTC
- Imperative: Governance Risk Compliance
- Gamifying ITSM Excellence
- AI Revolutionizes Service Management
- GRC Industry Reference Matrix
- Walk Up Experience- Design-To-Deliver
- AI & GRC Defense Against Security-Data Breach
- 5-Star ITSM Solutions
- Remedy to ServiceNow Migration
- 5-Step Policy-Compliance Risk Management
- Vulnerability Remediation RACI
- Be Your Best-Self Strategies
- Knowledge is AI-Power
- Artificial-Intelligence in Employment-Fraud Exploits
- RIDAC Log Management
- Broad's AI COVID-19 Solutions
- KAUST: AI-Healthcare Innovation
- Embracing Equity in IT Service Management
- ITSMF: Erik Bock, Digital Business
- ServiceNow World: Chicago Wednesday, 11/02
- Today's HR Super Trends
- Empty Nester Creates Meaningful Mother's Day
- Constructive Feedback from Destructive Work Environment
- Noir and Grit: This is The Batman
- Jeffrey Nicoll, CEO of JIT and ServiceNow Executive Strategist
- March of International Women and Creating Ideas that bring Hope, Opportunity and Transformation
- IT Service Management News and Views
- Eye Strain: Modern Sources and Solutions
- Remembering Paradise by the iconic Meatloaf (Dead at 74 of COVID)
- Covid and Omicron 911, That was my Emergency
- Fresh Juicing for Healing: Dawn's COVID Part 2 (Omicron edition)
- Facebook's Response to "Whistleblower Protection Program" is new brand, MetaVerse
- Senate Hearing on Facebook Transparency an Accountability
- October 2021: Facebook's Platform Challenges
- Strategies to Stop Cyber Crime & Bullying
- San Francisco Bay Area: ITSMF News
- SNL lessons, hosted by Elon Musk
- 5 Ways to Create Opportunity with Social Leadership
- Happy Saint Patrick's Day
- INTERNATIONAL WOMEN'S DAY EDITION: Celebrating our World's Leaders
- Tribute In Memory: Heartland Rock Icon- Michael Stanley
- Middle East's Top CIO50 Innovation Leaders. #7 is the most visionary Healthcare CIO, I've worked with.
- TOP TIPS: Attracting LinkedIn Viewers
- Show Remaining Articles (44) Collapse Articles
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ServiceNow
- Financial Services Operations
- Gamifying ITSM Excellence
- AI Revolutionizes Service Management
- GRC Industry Reference Matrix
- AI & GRC Defense Against Security-Data Breach
- Strategic Portfolio Management FAQs
- Service Catalog Process FAQs
- DevOps & Change Velocity
- Demystifying Taxonomy Categorization
- Email-to-Incident is Costly Inefficiency
- Role of CMDB-Management Service-Owner
- ServiceNow Virtual Agent Chatbot
- Vulnerability Response Workspace Module
- Best of ServiceNow Vancouver
- Enhancing End-User Service Experience
- Comparing ServiceNow-Strategic-PM to Microsoft-PM
- AI and Improved Knowledgebase-Search
- Washington ESC or Knowledge Portal?
- Introducing Security Incident Response
- Vulnerability Response Test Plan
- Efficient Workday to ServiceNow Integration
- AutomatePro AutoTest: Getting Started
- AutomatePro AutoTest Custom-Testing
- ServiceNow Executive Reporting Approaches
- SPM Gantt Chart Presentation
- CMDB Health Dashboard
- Incident On-call Best Practices
- BA Product Update Process
- Getting-Started ServiceNow Timesheet Management
- ServiceNow Service Catalog Builder
- 10 Cool Features Standard-to-Pro
- Comparing GRC & IRM
- Starting ServiceNow GRC Process
- Accelerate ServiceNow-Knowledge with Microsoft-Word
- Managing Incident Surge Problems
- High Volume Incident-Management Strategies
- SPM Risk Management Process
- Pinned KB-Articles & deflection
- ServiceNow Document Management System
- Mastering Knowledge Article Pinning
- Persona Use & Administration
- AI-Powered AutomatePro & ServiceNow
- AutoPlan Release Setup Simplified
- AI: Dawn’s Demos AutomatePro
- Raptor Workflow Data Platform
- ServiceNow Xanadu AI Advantage
- SPM Collaborative Workspaces
- AI-Powered Xanadu & RaptorDB
- Explore AutomatePro Release 8.0.0
- Accelerating IRM & GRC
- Roadmap CMDB-HAM-SAM Value Recognition
- AutomatePro & ServiceNow Automated-Test
- Remote Support Success Strategy
- CMDB Powered Digital Transformation
- ServiceNow's Generative AI Revolution
- Knowledge after-Party #100DaysOfServiceNow
- Generative AI in ServiceNow-SPM
- Knowledge is AI-Power
- ServiceNow World: Chicago Wednesday, 11/02
- Jeffrey Nicoll, CEO of JIT and ServiceNow Executive Strategist
- AI-powered ServiceNow Tests
- Xanadu Upgrade: ServiceNow SPM
- Xanadu Upgrade: CMDB Plan
- AI Test-Powered ServiceNow
- Transforming Healthcare Software Catalogs
- Predictive Intelligence in ServiceNow
- California Wildfires: Lessons in Public-Sector Portals
- Impactful Incident Management Knowledge
- Starting ITSM Predictive Intelligence
- TPRM Business-Analyst Guide
- Robotic Process Automation Workflows
- Mastering Zing Search Optimization
- A-Z Data Fabric Glossary
- Workflow Data Integration Fabrics
- New in Performance Analytics
- Predictive Intelligence & ITSM
- Predictive Change Mastery
- Optimize ServiceNow ML Training
- HAM & SAM Base
- Foundations for Asset Management
- Xanadu Upgrade Drives Innovation
- Upgrades: AutoTest from ATF
- RaptorDB for Data Owners
- AutomatePro: Greenfield ServiceNow Strategies
- Build ServiceNow Data Fabric
- Visualize Governance Empower Decisions
- Data Fabric Governance & Quality
- Automated Test Platform Health
- AutomatePro AutoDocument from AutoTest
- UC: AutoTest & AutoDocument
- ServiceNow Collaborative Workspace Management
- ServiceNow User Experience Analytics
- AutomatePro: Ditch Manual Agile
- Master Collaborative Workspace Planning
- Master Figma Developer Handoff
- Figma Based Design Tokens
- Known Error Process Essentials
- SAFe Release Planning Process
- Agile Automation’s Unexpected Value
- ServiceNow Workflow Data Platform
- Zero Copy Powers Performance
- Accelerate GenAI Workspace Delivery
- Careers Figma‑Powered ServiceNow
- Accelerate ServiceNow AutoDeploy Value
- Simplify CSDM Amplify Value
- Epic Chicago World Forum
- AutomatePro 9.0.2 Breakthrough Features
- Manual Deployment Defect Loops
- Setting Up Agile Boards
- RaptorDB Demo Data Anonymization
- Workspaces vs Service Portal
- Agile Center of Excellence
- ServiceNow Workspace Data Migration
- Agile Board or VTB
- ServiceNow Collaborative Workspace Strategies
- Trustworthy Data Faster Automation
- Comparing Demand Management Processes
- ServiceNow Test Automation Policy
- AutoMate Service Catalog Requests
- AutoTest Capability Maturity Model
- New in AutomatePro 9.2.1
- ServiceNow Dreams in Figma
- AutomatePro AutoTest 101
- Streamlining Service-Catalog Intake Success
- ServiceNow CMDB Storage Approach
- Toronto World-Forum Features DQ
- ServiceNow InnovationLabs Data Quality
- CSM AI/CX Journey
- ServiceNow Zurich Agentic CSM
- Salesforce vs ServiceNow SOM
- Show Remaining Articles (115) Collapse Articles
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Getting Started
- Introduction to Knowledge Management
- Knowledge Categorization "Find-ability"
- Productivity: Service Operations Workspace
- Conduct A Windows-Security Scan
- Burp Suite Professional & Web Security Process
- BMC Remedy ITSM Reference
- AI: ServiceNow Virtual-Agent Chatbot
- COE for Human Resources
- Getting Started: Engagement Manager
- One-IT: Effective Ticket Handling
- Service Catalog Order Guides
- Employee Journey Management ServiceNow
- Productivity Tips for Knowledge-Users
- Strategies for Manual Test
- TikTok for Digital Leaders
- Master Social Video Editing
- Understanding Security Encryption Standards
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
- Predictive Intelligence in ServiceNow
- TPRM: Solving Vendor Risk
- Agent Assist Setup
- Artificial Intelligence A-Z Glossary
- Predictive Intelligence Knowledge Service
- Setup Free Azure DevOps
- Robotic Process Automation Workflows
- Optimize ServiceNow ML Training
- Effective Business Process Consultancy
- Automate New Hire Access
- AutomatePro: Greenfield ServiceNow Strategies
- Build ServiceNow Data Fabric
- Microsoft Sync Sanity Saving
- ServiceNow User Experience Analytics
- Master Figma Developer Handoff
- Known Error Process Essentials
- ESL ChatGPT Prompt Tips
- ServiceNow Collaborative Workspace Strategies
- Expert Business Process Overview
- ServiceNow InnovationLabs Data Quality
- ServiceNow Knowledgebase Dashboard Metrics
- Legal and Contract Operations
- Customer Relations Management (CRM)
- Project and Portfolio Management
- Show Remaining Articles (28) Collapse Articles
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FAQs
- Knowledge Categorization "Find-ability"
- FAQs: Governance Risk Compliance
- Understanding Clop Ransomware Mitigation
- ServiceNow IRM SOX FAQs
- Strategic Portfolio Management FAQs
- Chat GPT FAQS
- Ticket Handling Infographic FAQs
- Service Catalog Process FAQs
- DevOps & Change Velocity
- Role of CMDB-Management Service-Owner
- Vulnerability Response Workspace Module
- How-To Import ServiceNow Stories 🚀
- Best of ServiceNow Vancouver
- Enhancing End-User Service Experience
- Washington ESC or Knowledge Portal?
- TikTok for Digital Leaders
- Mastering Telecommuting Efficiency
- Essential Laptop Migration Hacks
- AutomatePro A-Z Terminology Glossary
- Microsoft Sync Sanity Saving
- Zero Copy Powers Performance
- Expert Business Process Overview
- Show Remaining Articles (7) Collapse Articles
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Strategic Portfolio Management
- Understand ServiceNow's 2 SPMs
- Comparing ServiceNow-Strategic-PM to Microsoft-PM
- Efficient Workday to ServiceNow Integration
- ServiceNow Executive Reporting Approaches
- SPM Gantt Chart Presentation
- Strategic Portfolio Management Foundations
- Timeline: ITBM to SPM
- SPM Project Templates
- SPM: Starting a Demand
- AutoMatePro AutoPlan Demand Management
- Strategic PPM Risk Management
- SPM Risk Management Process
- Xanadu Upgrade: ServiceNow SPM
- Xanadu Upgrade Drives Innovation
- ServiceNow Collaborative Workspace Management
- SAFe Release Planning Process
- Epic Chicago World Forum
- Setting Up Agile Boards
- Comparing Demand Management Processes
- ServiceNow Test Automation Policy
- Project and Portfolio Management
- Show Remaining Articles (6) Collapse Articles
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AutomatePro
- AutomatePro AutoTest Reference
- AutomatePro AutoTest: Getting Started
- AutomatePro AutoTest Custom-Testing
- Autotest: Test-Run Defects
- Quality Assurance Test Process
- AutoTest Case Planning
- AutomatePro Functions and Permissions
- AutoMatePro AutoPlan Demand Management
- Introducing AutomatePro Control Console
- Troubleshoot AutoTest Run Issues
- QuickStart-AI Service Catalog Test
- 8.2 New AutoTest Features
- AutomatePro AutoTest Operations Process
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
- AI-Powered AutomatePro & ServiceNow
- AutomatePro Accelerated Agile Sprints
- Advanced ServiceNow Test Automation
- Costly Habit: Manual Test
- Transforming Healthcare Software Catalogs
- Upgrades: AutoTest from ATF
- BPC Heros & AutomatePro
- AutomatePro: Greenfield ServiceNow Strategies
- Automated Test Platform Health
- AutomatePro AutoDocument from AutoTest
- UC: AutoTest & AutoDocument
- AutomatePro: Ditch Manual Agile
- Agile Automation’s Unexpected Value
- Accelerate ServiceNow AutoDeploy Value
- Ignite Impact Driven CoE
- Epic Chicago World Forum
- AutomatePro 9.0.2 Breakthrough Features
- Manual Deployment Defect Loops
- Agile Center of Excellence
- AutomatePro Managed Service Value
- Comparing Demand Management Processes
- ServiceNow Test Automation Policy
- AutoMate Service Catalog Requests
- AutoTest Capability Maturity Model
- New in AutomatePro 9.2.1
- Automate Agile Upgrade Better
- AutomatePro 9.2.1 Release Highlights
- Shai-Hulud NPM Worm Resurgence
- AutomatePro AutoTest 101
- Toronto World-Forum Features DQ
- CI/CD AutomatePro versus ServiceNow
- Show Remaining Articles (31) Collapse Articles
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Glossary Reference
- Security and IT Glossary
- Guided After-Action Report
- Security-Operations GRC Glossary
- Artificial Intelligence A-Z Glossary
- Business Process Improvement Glossary
- HR Glossary
- Strategic Portfolio Management Glossary
- Service Catalog/Portal A-Z Glossary
- AutomatePro A-Z Terminology Glossary
- Healthcare Compliance Simplified Framework
- A-Z Data Fabric Glossary
- SaaS Compliance Frameworks
-
ITSM
- ITSM Capability Model- L1
- One-IT: Effective Ticket Handling
- Service Catalog Order Guides
- Email-to-Incident is Costly Inefficiency
- CMDB Health Dashboard
- Incident On-call Best Practices
- Managing Incident Surge Problems
- High Volume Incident-Management Strategies
- Pinned KB-Articles & deflection
- Stockroom Asset Management Mastery
- Starting ITSM Predictive Intelligence
- Predictive Intelligence Knowledge Service
- Predictive Intelligence & ITSM
- Predictive Change Mastery
- Xanadu Upgrade Drives Innovation
- Best Approach Problem Management
- Epic Chicago World Forum
- Shai-Hulud NPM Worm Resurgence
- Show Remaining Articles (3) Collapse Articles
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Service
-
Overview
- Productivity: Service Operations Workspace
- GRC Managed Risk
- GE Change Acceleration Process
- Overview: Employee Center Pro
- SOX Control-Management and Attestation
- RIDAC: Strategic Portfolio Management
- Artificial Intelligence A-Z Glossary
- Advanced Program Management
- AI: ServiceNow Virtual-Agent Chatbot
- Business Process Optimization Reviews
- Proper Ticket Handling Imperative
- Public Sector Digital Services
- Employee Journey Management ServiceNow
- Expert Business Process Overview
-
UAT
- UAT- Approve or Reject Change
- Demo Service Catalog
- AutoTest Case Planning
- Strategies for Manual Test
- 8.2 New AutoTest Features
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
- AutomatePro Accelerated Agile Sprints
- Advanced ServiceNow Test Automation
- AutomatePro: Greenfield ServiceNow Strategies
- Epic Chicago World Forum
-
Healthcare
- GRC Industry Reference Matrix
- Broad's AI COVID-19 Solutions
- KAUST: AI-Healthcare Innovation
- Eye Strain: Modern Sources and Solutions
- Covid and Omicron 911, That was my Emergency
- Fresh Juicing for Healing: Dawn's COVID Part 2 (Omicron edition)
- Transforming Healthcare Software Catalogs
- Healthcare Compliance Simplified Framework
- Epic Chicago World Forum
- AI-Prompts for Cognitive Recovery
- Alexa Productivity: Cognitive Focus
- Domestic Violence Long-Covid Fainting
- Long Covid/DV Syncope
-
Chat GPT
- Chat GPT Awesomeness
- Prompt-Powered Business Solutions
- C-Suite CxO ChatGPT Prompts
- Brilliant Productivity ChatGPT Prompts
- ESL ChatGPT Prompt Tips
- AI-Prompts for Cognitive Recovery
- Expert COE Strategy Prompts
- ChatGPT Nonprofit Prompt Ideas
- ChatGPT Meeting Summary Automation
- Expert Business Process Overview
-
Security Operations (SecOps)
- SecOps Vulnerability Response Lifecycle
- Vulnerability Response Workspace Module
- Vulnerability Remediation RACI
- Security Incident Response Introduction
- Introducing Security Incident Response
- Vulnerability Response Test Plan
- High Volume Incident-Management Strategies
- Understanding Security Encryption Standards
- TPRM: Solving Vendor Risk
- BA Guide: Vulnerability Response
- Epic Chicago World Forum
- Modern SecOps Incident Response
- Shai-Hulud NPM Worm Resurgence
-
Agile
- Agile Scrum Master Guide
- DevOps Automated Test
- Quality Assurance Test Process
- Getting-Started ServiceNow Timesheet Management
- Optimized Sprint Capacity Plan
- Persona Use & Administration
- AutomatePro A-Z Terminology Glossary
- AutomatePro Accelerated Agile Sprints
- Advanced ServiceNow Test Automation
- AI-powered ServiceNow Tests
- 80% Outages: Unauthorized Change
- Upgrades: AutoTest from ATF
- Effective Business Process Consultancy
- CAP Agile Story Grooming
- Data Fabric Governance & Quality
- Automated Test Platform Health
- AutomatePro AutoDocument from AutoTest
- AutomatePro: Ditch Manual Agile
- Agile Automation’s Unexpected Value
- Manual Deployment Defect Loops
- Setting Up Agile Boards
- Agile Center of Excellence
- Agile Board or VTB
- Enablement Led CoE Wins
- New in AutomatePro 9.2.1
- Agile Governance Guardrails
- Automate Agile Upgrade Better
- Shai-Hulud NPM Worm Resurgence
- Show Remaining Articles (13) Collapse Articles
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Knowledge Management
- Productivity Tips for Knowledge-Users
- AI and Improved Knowledgebase-Search
- Washington ESC or Knowledge Portal?
- Knowledge Management Pro Features
- Accelerate ServiceNow-Knowledge with Microsoft-Word
- Pinned KB-Articles & deflection
- ServiceNow Document Management System
- Mastering Knowledge Article Pinning
- Impactful Incident Management Knowledge
- Starting ITSM Predictive Intelligence
- Predictive Intelligence Knowledge Service
- Mastering Zing Search Optimization
- AI Demands: Data Stewards
- ServiceNow Collaborative Workspace Management
- Known Error Process Essentials
- ServiceNow Knowledgebase Dashboard Metrics
- Show Remaining Articles (1) Collapse Articles
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Workday
-
Network Connectivity Solutions
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Business Process Methodologies
- Ideation: DaVinci Inspired Mind-Mapping
- Quality Assurance Test Process
- AutoTest Case Planning
- Managing Incident Surge Problems
- Strategic PPM Risk Management
- AI-Powered AutomatePro & ServiceNow
- Advanced ServiceNow Test Automation
- TPRM: Solving Vendor Risk
- A-Z Data Fabric Glossary
- Workflow Data Integration Fabrics
- New in Performance Analytics
- Effective Business Process Consultancy
- BPC Heros & AutomatePro
- AI’s Emergent Governance Ethics
- AutomatePro: Greenfield ServiceNow Strategies
- Build ServiceNow Data Fabric
- Microsoft Sync Sanity Saving
- CAP Agile Story Grooming
- Data Fabric Governance & Quality
- ServiceNow Collaborative Workspace Management
- Master Collaborative Workspace Planning
- AI Powered Excellence Centers
- C-Suite CxO ChatGPT Prompts
- Brilliant Productivity ChatGPT Prompts
- Known Error Process Essentials
- SAFe Release Planning Process
- Agile Automation’s Unexpected Value
- Ignite Impact Driven CoE
- Epic Chicago World Forum
- Workspaces vs Service Portal
- Agile Center of Excellence
- Business Process Consultant Careers
- Expert COE Strategy Prompts
- Expert Business Process Overview
- Comparing Demand Management Processes
- Enablement Led CoE Wins
- ServiceNow Test Automation Policy
- AutoTest Capability Maturity Model
- New in AutomatePro 9.2.1
- Agile Governance Guardrails
- Automate Agile Upgrade Better
- Legal and Contract Operations
- Project and Portfolio Management
- Show Remaining Articles (28) Collapse Articles
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Service Catalog & Request Management
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Artificial Intelligence
- 10 Cool Features Standard-to-Pro
- Knowledge Management Pro Features
- QuickStart-AI Service Catalog Test
- Managing Incident Surge Problems
- Master Social Video Editing
- AI-Powered AutomatePro & ServiceNow
- AI Test-Powered ServiceNow
- Predictive Intelligence in ServiceNow
- Agent Assist Setup
- Artificial Intelligence A-Z Glossary
- Predictive Intelligence Knowledge Service
- Robotic Process Automation Workflows
- A-Z Data Fabric Glossary
- New in Performance Analytics
- BPC Heros & AutomatePro
- AI Demands: Data Stewards
- AutomatePro: Greenfield ServiceNow Strategies
- Data Fabric Governance & Quality
- AutomatePro: Ditch Manual Agile
- Prompt-Powered Business Solutions
- ESL ChatGPT Prompt Tips
- Ignite Impact Driven CoE
- NEOM Innovation Creates Opportunity
- RaptorDB Demo Data Anonymization
- Agile Center of Excellence
- Expert COE Strategy Prompts
- ChatGPT Nonprofit Prompt Ideas
- New in AutomatePro 9.2.1
- Shai-Hulud NPM Worm Resurgence
- Toronto World-Forum Features DQ
- CSM AI/CX Journey
- Show Remaining Articles (16) Collapse Articles
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Integrated Risk Management
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Microsoft
- Effortless Excel Mail Merge
- CoPilot Powered Productivity Tips
- Accelerate ServiceNow-Knowledge with Microsoft-Word
- USB Ports Troubleshooting Tips
- Mastering Telecommuting Efficiency
- Essential Laptop Migration Hacks
- Setup Free Azure DevOps
- A-Z Data Fabric Glossary
- Microsoft Sync Sanity Saving
- Email Suite Comparative Analytics
- ChatGPT Meeting Summary Automation
- Undo Changes in SharePoint:
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AI: Generative Artificial Intelligence
- Mastering iPhone 16 AI
- AI-powered Service Management Operations
- AI Video Editing Hacks
- AI Workflow Reengineering Requirements
- AI: Dawn’s Demos AutomatePro
- AI Powered Career Resilience
- Raptor Workflow Data Platform
- AI-Powered Xanadu & RaptorDB
- AI Assist's Rockstar-Agent
- Advanced ServiceNow Test Automation
- AI-powered ServiceNow Tests
- Optimize Productivity with Siri
- AI Test-Powered ServiceNow
- Predictive Intelligence in ServiceNow
- California Wildfires: Lessons in Public-Sector Portals
- Impactful Incident Management Knowledge
- Agent Assist Setup
- Starting ITSM Predictive Intelligence
- Artificial Intelligence A-Z Glossary
- Predictive Intelligence Knowledge Service
- Robotic Process Automation Workflows
- A-Z Data Fabric Glossary
- Workflow Data Integration Fabrics
- New in Performance Analytics
- Predictive Intelligence & ITSM
- Predictive Change Mastery
- A-Z Data Fabric Glossary
- RaptorDB for Data Owners
- BPC Heros & AutomatePro
- AI’s Emergent Governance Ethics
- AI Demands: Data Stewards
- Master Data Quality Dimensions
- AutomatePro: Greenfield ServiceNow Strategies
- Build ServiceNow Data Fabric
- Data Fabric Governance & Quality
- Designing AI-Driven Data Portals
- AutomatePro AutoDocument from AutoTest
- Prompt-Powered Business Solutions
- C-Suite CxO ChatGPT Prompts
- Data Quality Dimensions Metrics
- Agile Automation’s Unexpected Value
- Mastering Uniqueness & Consistency
- Accelerate GenAI Workspace Delivery
- ESL ChatGPT Prompt Tips
- AutomatePro 9.0.2 Breakthrough Features
- NEOM Innovation Creates Opportunity
- RaptorDB Demo Data Anonymization
- Agile Center of Excellence
- Expert COE Strategy Prompts
- ChatGPT Nonprofit Prompt Ideas
- AutomatePro Managed Service Value
- New in AutomatePro 9.2.1
- CxOs Demand Trusted Data
- Toronto World-Forum Features DQ
- Show Remaining Articles (39) Collapse Articles
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Global News & Views
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Digital Business Process
- AutoPlan Release Setup Simplified
- AI Video Editing Hacks
- AI Workflow Reengineering Requirements
- SPM Collaborative Workspaces
- CMDB Powered Digital Transformation
- Connect Collaborate Create Knowledge
- Lessons Learned: CrowdStrike Incident
- CrowdStrike Outage: Global Chaos
- MasterCard's AI-Powered Fraud Detection
- Effortless QR Code Creation
- AT&T Big Data Breach
- Transformation: Success from Setbacks
- LinkedIn Digital-Success Enablement
- Digital Excellence Through Collaboration
- Digital-Transformation Leader: David Pultorak
- Business Process Design Excellence
- California Wildfires: Lessons in Public-Sector Portals
- TPRM: Solving Vendor Risk
- A-Z Data Fabric Glossary
- New in Performance Analytics
- Predictive Change Mastery
- Foundations for Asset Management
- AI’s Emergent Governance Ethics
- Automate New Hire Access
- Build ServiceNow Data Fabric
- Trusted Data Governance
- Understanding Inclusive Global Communication
- Master Collaborative Workspace Planning
- Figma Based Design Tokens
- AI Powered Excellence Centers
- Data Quality Dimensions Metrics
- SAFe Release Planning Process
- Mastering Uniqueness & Consistency
- Accelerate GenAI Workspace Delivery
- Simplify CSDM Amplify Value
- Ignite Impact Driven CoE
- Epic Chicago World Forum
- NEOM Innovation Creates Opportunity
- RaptorDB Demo Data Anonymization
- Workspaces vs Service Portal
- Agile Center of Excellence
- ServiceNow Collaborative Workspace Strategies
- ChatGPT Nonprofit Prompt Ideas
- Trustworthy Data Faster Automation
- Expert Business Process Overview
- Comparing Demand Management Processes
- Enablement Led CoE Wins
- Agile Governance Guardrails
- CxOs Demand Trusted Data
- Automate Agile Upgrade Better
- Toronto World-Forum Features DQ
- Legal and Contract Operations
- ServiceNow Zurich Agentic CSM
- SaaS Compliance Frameworks
- Project and Portfolio Management
- Show Remaining Articles (40) Collapse Articles
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Generative AI
- AI-powered Service Management Operations
- AI Video Editing Hacks
- AI Workflow Reengineering Requirements
- AI: Dawn’s Demos AutomatePro
- ServiceNow Xanadu AI Advantage
- AI-Powered Xanadu & RaptorDB
- Yale: Top-CEOs on AI
- ServiceNow's Generative AI Revolution
- Predictive Intelligence in ServiceNow
- California Wildfires: Lessons in Public-Sector Portals
- Agent Assist Setup
- Starting ITSM Predictive Intelligence
- Artificial Intelligence A-Z Glossary
- Predictive Intelligence Knowledge Service
- A-Z Data Fabric Glossary
- Predictive Change Mastery
- AI Demands: Data Stewards
- Master Data Quality Dimensions
- Build ServiceNow Data Fabric
- Designing AI-Driven Data Portals
- Epic Chicago World Forum
- NEOM Innovation Creates Opportunity
- Show Remaining Articles (7) Collapse Articles
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Jobs n Career
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Design
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Success & Motivation
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Team
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Cyber Security
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Success and Miotivation
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Apple
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TikTok
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Governance, Risk, Compliance
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IT Operations Management
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HRSD
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UI and UX
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Data Management
- Master Data Quality Dimensions
- Build ServiceNow Data Fabric
- Trusted Data Governance
- ServiceNow User Experience Analytics
- Data Quality Dimensions Metrics
- Mastering Uniqueness & Consistency
- Zero Copy Powers Performance
- Simplify CSDM Amplify Value
- Epic Chicago World Forum
- ServiceNow Workspace Data Migration
- Trustworthy Data Faster Automation
- CxOs Demand Trusted Data
- Toronto World-Forum Features DQ
- ServiceNow InnovationLabs Data Quality
- SaaS Compliance Frameworks
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Financial and Procurement
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Figma
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Google
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Healthy Inspirations
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RaptorDB
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Neurodiversity
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Sales Order Management (SOM)
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Customer Service Management
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Legal and Contract Operations
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Market Comparison
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Agile DevOps CI/CD
CI/CD AutomatePro versus ServiceNow
CI/CD AutomatePro versus ServiceNow ATF vs AutoTest Library, AutoDoc, and AutoDeploy is a strategic comparison for Agile Test and Release Management. We explore the features and capabilities of both for Continuous Integration/Continuous Delivery or Deployment. ServiceNow ATF vs AutomatePro Test Library, Documentation, demands a clear enterprise platform decision for scale, risk, and growth.
Strategic Value: CI/CD AutomatePro versus ServiceNow
Manual Test cannot keep pace with agile demands. Enterprise DevOps organizations are under pressure to release faster without increasing operational risk. Agile delivery, regulated environments, distributed teams, and platform sprawl have raised the cost of weak test automation and undocumented change.
ServiceNow is releasing on half yearly basis. To reduce security risk, and leverage the rich upgrade features, the Upgrade Cycle test must be able to keep pace with automation of either ATF or AutomatePro, or both. Manual can not do it.
This decision is bigger than tactical operations, it is core archtecture. Whether you choose one, the other or both, beginning with the end in mind results in the best solutions for your demands. Choosing between ServiceNow Automated Test Framework (ATF) and AutomatePro AutoTest, AutoDoc, and AutoDeploy directly affects:
- Scale – How automation grows across products, teams, and instances
- Risk – The organization’s exposure to release failures and audit gaps
- Governance – Control over who changes what, when, and how
- Operating model – Platform-owned vs product-team-owned delivery
- Growth – Whether automation becomes an accelerator or a constraint
High-Level Enterprise Process Overview
How enterprise teams move from idea to value—safely, repeatedly, and at scale
Agile Plan → Develop → Test → Change Validation → Release → Evidence → Insight
Several Use Case Benefits of robust Enterprise Test Process Include:
- Barclays’ One-Click ServiceNow Transformation with Test Automation : AutomatePro
- Defect Free ServiceNow Upgrades Keeping customers happy, with AutomatePro : AutomatePro
- Digital Singapore testing success story: building a robust ServiceNow foundation : AutomatePro
- Global leader in pharmaceuticals enjoys 99% reduction in regression testing effort : AutomatePro
- Investment bank enjoys 27% productivity increase in 6 months : AutomatePro
- Lloyds Banking Group Slashed Testing Time by 99% : AutomatePro
- London Stock Exchange Group’s Journey to Faster, Smarter Software Delivery : AutomatePro
- Netcloud’s Testing Success Through AutomatePro : AutomatePro
This flow explains how Agile execution connects to CI/CD and enterprise governance. Agile defines how teams work; CI/CD defines how work moves to production. Mature enterprises deliberately connect the two.
AutoTest: Test Creation, Reuse, and Execution
| Function | ServiceNow ATF | AutomatePro AutoTest | Notes (leading example platform capability) |
|---|---|---|---|
| AI-assisted test creation | − | + | AutoTest: AI helps accelerate test creation by learning from existing patterns and executions. ATF: tests are manually authored. |
| Write once, run anywhere (AI-optimized reuse) | − | + | AutoTest: identifies reusable patterns and optimizes reuse across teams/instances. ATF: reuse is largely manual and instance-bound. |
| Intelligent regression selection | − | + | AutoTest: maintains a publication library of which tests matter most available for intelligent regression selection for reuse in new features, Upgrades, Clonedown change types. ATF: runs predefined suites without intelligence-based prioritization. |
| Run by anyone, consistently | ± | + | AutoTest: Reduces reliance on specialized test authors by simplifying execution and interpretation. |
| Cross-instance learning | − | + | AutoTest: Create on any instance, leverage execution across instances to improve reliability and coverage. |
AutoDoc — Documentation, Evidence, and Knowledge Creation
| Function | ServiceNow ATF | AutomatePro AutoDoc | Notes (leading example platform capability) |
|---|---|---|---|
| Automated evidence synthesis | ± | + | Assembles test results, approvals, deployments, and artifacts into audit-ready evidence packs. |
| Technical documentation creation | − | + | Produces technical narratives (what changed, why, impact) directly from delivery data. |
| Knowledge asset generation | − | + | Turns releases into reusable knowledge—runbooks, patterns, and references. |
| Demo and stakeholder artifacts | − | + | Curated outputs (including visuals/video artifacts where implemented) support demos and executive reviews. |
| Best-fit operating model | Platform-owned | Release & governance owned | Shifts documentation from a manual burden to a delivery by product. |
AutoDeploy: Release Orchestration and Control
| Function | ServiceNow ATF | AutomatePro AutoDeploy | Notes (leading example platform capability) |
|---|---|---|---|
| Automated deployment orchestration | − | + | AutoDeploy: coordinates deployment steps with intelligence-driven controls. |
| AI-supported rollback decisioning | − | + | AutoDeploy: Helps detect anomalies post-deploy and inform rollback decisions. |
| Best-fit operating model | Platform-owned | Enterprise release management | AI enables scale without adding approval layers or slowing delivery. |
Visual Decision Flowchart
Reusable Enterprise Evaluation Playbook
- If your primary risk is ServiceNow upgrades breaking core functionality → choose ATF
- If your primary risk is ungoverned releases across teams → choose AutomatePro
- If testing is owned by a central platform team → ATF aligns
- If testing and deployment are owned by product teams → AutomatePro aligns
- If audit readiness is manual or fragmented → AutomatePro leads
- If your scope is limited to ServiceNow-only regression → ATF is sufficient
- If releases span environments, instances, or CI/CD pipelines → AutomatePro is required
- If scale, governance, and velocity must coexist → design intentional coexistence
Decision Rubric (Concise Comparison Table)
| Dimension | ServiceNow ATF | AutomatePro AutoTest / AutoDoc / AutoDeploy |
|---|---|---|
| Primary business driver | Platform stability | Release velocity with control |
| Complexity & scale | Low–moderate | Moderate–high |
| Risk & governance exposure | Platform-focused | Enterprise-wide |
| Ownership model | Central IT / platform | Product & delivery teams |
| Visibility & control | Test execution | End-to-end release insight |
Self-Scoring Evaluation Worksheet (Short, Sharp, Color-Coded)
Scale: 1–5 (1 = weak fit, 3 = acceptable, 5 = strong fit)
Color key: 🟢 Strong | 🟡 Mixed | 🔴 Weak
Categories, weights, and scoring prompts
| Category | Weight | Score (1–5) | Prompts (score each 1–5) |
|---|---|---|---|
| 1) Strategy Alignment | 25% | Aligns to enterprise DevOps strategy • Supports product-based delivery • Enables long-term platform growth | |
| 2) Complexity & Scale | 20% | Works across many teams/releases • Scales across instances/environments • Supports rising automation volume | |
| 3) Risk & Governance | 20% | Enforces release controls • Produces audit-ready evidence • Reduces manual intervention risk | |
| 4) Automation & Intelligence | 20% | Automates beyond regression • Integrates deployment workflows • Reduces human dependency | |
| 5) Visibility & Control | 15% | Executive-level insight • Traceability from intent → outcome • Supports continuous improvement |
Total weight: 100%
Scoring Table (Example)
(Weighted score = Weight × (Score/5). Totals are /100.)
| Category | Weight | ATF | ATF Weighted | AutomatePro | AutomatePro Weighted |
|---|---|---|---|---|---|
| Strategy Alignment | 25 | 3 | 15 | 5 | 25 |
| Complexity & Scale | 20 | 2 | 8 | 5 | 20 |
| Risk & Governance | 20 | 3 | 12 | 5 | 20 |
| Automation & Intelligence | 20 | 2 | 8 | 5 | 20 |
| Visibility & Control | 15 | 2 | 6 | 5 | 15 |
| Total (/100) | 100 | 🔴 49 | 🟢100 |
Color result:
- ATF: 🔴 49 (tactical fit)
- AutomatePro: 🟢 100 (enterprise-ready)
Weighted Executive Scorecard (Summary)
Interpretation (Use this every time)
- 🔴 <60 → Tactical fit only
- 🟡 60–80 → Strategic, with constraints
- 🟢 >80 → Enterprise-ready
| Platform | Final Score (/100) | Executive Meaning |
|---|---|---|
| 🔴 ServiceNow ATF | ~50 | Strong platform safeguard, limited enterprise reach |
| 🟢 AutomatePro | ~90–100 | End-to-end release governance at scale |
What this means: ATF protects ServiceNow. AutomatePro protects the enterprise.
Executive Interpretation and Recommendation
- Choose ServiceNow ATF when your priority is platform regression, upgrade safety, and centralized control.
- Choose AutomatePro when your priority is speed with governance across teams and releases.
- Design coexistence when ATF secures the platform baseline and AutomatePro governs delivery outcomes.
- Treat ATF as foundational insurance.
- Treat AutomatePro as operational leverage.
- Do not expect one to replace the other at enterprise scale.
Other CI/CD AutomatePro versus ServiceNow Resources
- AI-Driven DevOps: Faster Testing, Smarter Platform Management | AutomatePro : AutomatePro
- AutomatePro – Dawn Christine Simmons KnowledgeBase
- AutomatePro AutoTest Publish Functionality
- AutoTest | ServiceNow Test Automation Solution
- AutomatePro 9.2.1 Release Highlights
- AutomatePro to Modernize ServiceNow Testing – YouTube
- AutomatePro+ ServiceNow Store page
- AutomatePro AutoTest: Getting Started – Dawn Christine Simmons
- Barclays Reduced ServiceNow Testing Effort by 99%
- Gen AI-driven DevOps automation
- How to Adjust to the Changing Face of Software Testing | CIO
- Publishing Test Plan entities :: AutomatePro Docs
- The Importance of Automated Software Testing | CIO
- The Value of Automation Testing for Enterprises | CIO
- Upgrade advantage: Rentokil uses AutomatePro to stay current on ServiceNow Upgrades
- What are the advantages and disadvantages of using… – ServiceNow Community
- When and How Should I use ServiceNow Automated Test Framework
https://www.dawncsimmons.com/knowledge-base/category/automatepro/
- Agile release management
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